poweragent software not recognizing device

I am having the same problem. I called Saris, and they are aware of the issue. The only work around I have come up with is to run Mt Lion from a backup drive when I want to download ride data ro poweragent. I hope this gets fixed soon.

I just got an email from Saris and they have identified what the problem is, and are working on a solution. They did let me know that it is possible to download data to Poweragent while running Maverick OS X 10.9 by booting up temporarily in Safe Mode. Then the data can be analysed later when you boot up normally.

rjj

Just tried out my new Powertap hub. Can't get Poweragent to find the Joule device. I see this was posted back in Oct / Nov and Saris still hasn't come up with a fix. Somehow, I'm not surprised.

I should have posted this some time ago. I was contacted by Eric Albers from Saris in mid-November with a PowerAgent update that fixes the problem.

Here is the email I got from Eric:

Thanks for your continued patience. As of today we have a version of PowerAgent that should resolve the issue for everybody without the need to boot into safe mode to download your data.

Please download and install PowerAgent 7.5.8.47 from the link below. Be sure that you are not in safe mode when installing or using this version PowerAgent, also the installation steps have changed slightly so please be sure to follow them carefully.

http://files.saris.com/software/components/PowerAgent_7.5.8.47.dmg

Robert,

Greatly appreciate your reply with the link. That fixed the problem. Thank you!

For anyone else (ahem, Saris) with the same issue, the link for the Mac download of PowerAgent off the site is for version 7.5.8.43. You have to use Robert's link above to get the correct version.

Again, somehow, I'm not surprised with Saris.

Sorry, I am still having problem with power agent not recognizing my power cap from a G3. I am running Maverick 10.9.4

I also tried to run windows version of poweragent thru a Windows 8 VM under vmware fusion with no luck.