Cannot open Pages document in iCloud

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Cannot open Pages document in iCloud

Hi all

I recently had to factory reset my iPad2 after a corrupted Apple software update. Fortunately almost everything was recovered via iTunes and iCloud backups. However, I am unable to access a very important Pages document (Pages docs were recovered from iCloud after the reset). It shows in pages but is misted out a little and it won't let me open it. When I look into iCloud I can see that the document is there and has content as the file size is 11mb but I am still unable to open it. It is many, many hours of work and I am desperate to retrieve the file if I can.

Can anyone help?

Thank you

Ross

iPad 2, iOS 7.0.3

Posted on Oct 29, 2013 4:31 AM

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Answer 1

Oct 29, 2013 4:35 AM in response to NottmForest

Is it possible that you have not installed the new versions of iWork apps on your iPad? If they were opened at least once in the new version, they cannot be opened in a previous version.

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Answer 2

NottmForest Author

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Oct 29, 2013 5:06 AM in response to Alfred DeRose

Thank you for the reply Alfred.

The document wouldn't open immediately after the iCloud recovery in the previous version of Pages and it still won't open in the most up to date version. I have tried accessing iWork via my PC (sorry all, planning a Mac!) but still cannot get into the app.

In the previous version of Pages I couldn't even select the document for deletion or sharing. Is there any way I can try to recover the document again from iCloud? I guess that if I do delete the corrupted file from Pages, I cannot then try to recover it from iCloud?

Thanks again Alfred.

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Answer 3

Oct 29, 2013 5:32 AM in response to NottmForest

Boy, I wish I had an answer for you. So you're not able to access through th Pages app in iCloud?

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Answer 4

NottmForest Author

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Oct 29, 2013 5:58 AM in response to Alfred DeRose

No. But in iCloud it says the file size is 11mb so I know it still has content. Just cannot open it. I think I'm screwed on this but hoping someone might have an answer. Thanks for trying Alfred.

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