CyberVoyou
Level 1 (0 points)

Q: New iMac 27" (Late 2013) - Kernel Panic every day

Hi,

I used Apple product since very long time and I never experience any issues with them. I just have replaced my iMac 27" (Early 2010) by the new one iMac 27" (Late 2013) and since that, I got every day a kernel panic on it.

 

I did this already :

 

1) Diagnotic Analysis a couple of time = No error found.

2) Memory Analisys with a third party software = No error found.

3) Reset a couple of time the NVRAM with Cmd + Opt + P + R = Nothing has changed after that.

4) Unplug every USB devices on my iMac for 3 days to see if any of them is related = Nothing has changed either.

5) Install Maverick after that = Nothing has changed either.

6) Open a service request with Apple Support, they asked to do a reinstallation of my iMac, I did it twice = Nothing has changed.

7) Remove my 32G of RAM and replaced it in a different order to see if it could be that = Nothing has changed.

 

I'm out of ideas here and Apple don't seem to want to help further to analyse my Kernel Panic logs.

 

I will post 3 of them, if anyone with that kind of experience can look at it and be able to give me at least a direction to take with my new iMac to resolv this big annoying issue for me, it will be VERY appreciated.

 

-------------------------------------------------------------------------------- --------------------------------------------------------------------

Anonymous UUID:       0457D837-8418-5250-42B4-77A51EDA5D5E

 

 

Fri Oct 25 11:32:38 2013

panic(cpu 2 caller 0xffffff80084dc19e): Kernel trap at 0xffffff8008413f70, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xfffffe0e6110f9af, CR3: 0x0000000047efe034, CR4: 0x00000000001606e0

RAX: 0xffffff8398443e8d, RBX: 0x00000000000023b7, RCX: 0xffffff8398443e70, RDX: 0xffffff8398443e6c

RSP: 0xffffff8398443df0, RBP: 0xffffff8398443ec0, RSI: 0xffffff8398443e58, RDI: 0x00000000b7000000

R8:  0xffffff80489e1000, R9:  0x0000000000000000, R10: 0x0000000000008000, R11: 0x0000000000000206

R12: 0x0000000000000000, R13: 0xffffff8048d18e10, R14: 0xffffff80489e1348, R15: 0xffffff8048d18e10

RFL: 0x0000000000010286, RIP: 0xffffff8008413f70, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0xfffffe0e6110f9af, Error code: 0x0000000000000002, Fault CPU: 0x2

 

 

Backtrace (CPU 2), Frame : Return Address

0xffffff8398443a80 : 0xffffff8008422f69

0xffffff8398443b00 : 0xffffff80084dc19e

0xffffff8398443cd0 : 0xffffff80084f3606

0xffffff8398443cf0 : 0xffffff8008413f70

0xffffff8398443ec0 : 0xffffff8008414da5

0xffffff8398443ef0 : 0xffffff800841dfdf

0xffffff8398443f70 : 0xffffff80084c921d

0xffffff8398443fb0 : 0xffffff80084f3e26

 

 

BSD process name corresponding to current thread: WindowServer

 

 

Mac OS version:

13A603

 

 

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide:     0x0000000008200000

Kernel text base: 0xffffff8008400000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

 

 

System uptime in nanoseconds: 29716804935439

last loaded kext at 14585661945: com.apple.driver.AppleBluetoothMultitouch          80.14 (addr 0xffffff7f8a8fa000, size 77824)

last unloaded kext at 83609517506: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7f8a8e7000, size 8192)

loaded kexts:

com.apple.driver.AppleBluetoothMultitouch          80.14

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.filesystems.autofs          3.0

com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

com.apple.driver.AGPM          100.14.11

com.apple.driver.ApplePlatformEnabler          2.0.9d1

com.apple.driver.X86PlatformShim          1.0.0

com.apple.driver.AppleMikeyHIDDriver          124

com.apple.driver.AppleHDA          2.5.2fc2

com.apple.driver.AppleUpstreamUserClient          3.5.13

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.driver.AppleIntelHD5000Graphics          8.1.8

com.apple.driver.AppleMikeyDriver          2.5.2fc2

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.driver.AppleBacklight          170.3.5

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.GeForce          8.1.8

com.apple.driver.AppleSMCLMU          2.0.4d1

com.apple.driver.AppleMCCSControl          1.1.12

com.apple.driver.AppleThunderboltIP          1.0.10

com.apple.driver.AppleHWAccess          1

com.apple.driver.AppleLPC          1.7.0

com.apple.driver.AppleIntelFramebufferAzul          8.1.8

com.apple.iokit.SCSITaskUserClient          3.6.0

com.apple.driver.AppleUSBODD          3.3.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          35

com.apple.driver.AppleUSBHub          650.4.4

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.4.0

com.apple.driver.AppleSDXC          1.4.0

com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9

com.apple.driver.AirPort.Brcm4360          800.21.45

com.apple.driver.AppleAHCIPort          2.9.5

com.apple.driver.AppleUSBXHCI          650.4.3

com.apple.driver.AppleACPIButtons          2.0

com.apple.driver.AppleRTC          2.0

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          2.0

com.apple.driver.AppleACPIEC          2.0

com.apple.driver.AppleAPIC          1.7

com.apple.nke.applicationfirewall          153

com.apple.security.quarantine          3

com.apple.driver.IOBluetoothHIDDriver          4.2.0f6

com.apple.driver.AppleMultitouchDriver          245.13

com.apple.kext.triggers          1.0

com.apple.iokit.IOSerialFamily          10.0.7

com.apple.driver.DspFuncLib          2.5.2fc2

com.apple.vecLib.kext          1.0.0

com.apple.iokit.IOAudioFamily          1.9.4fc11

com.apple.kext.OSvKernDSPLib          1.14

com.apple.iokit.IOSurface          91

com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.iokit.IOBluetoothFamily          4.2.0f6

com.apple.driver.AppleHDAController          2.5.2fc2

com.apple.iokit.IOHDAFamily          2.5.2fc2

com.apple.iokit.IOAcceleratorFamily          98.7.1

com.apple.nvidia.driver.NVDAGK100Hal          8.1.8

com.apple.nvidia.driver.NVDAResman          8.1.8

com.apple.driver.AppleSMBusController          1.0.11d1

com.apple.driver.AppleThunderboltEDMSink          1.2.1

com.apple.driver.AppleSMBusPCI          1.0.12d1

com.apple.driver.X86PlatformPlugin          1.0.0

com.apple.driver.AppleSMC          3.1.6d1

com.apple.driver.IOPlatformPluginFamily          5.5.1d27

com.apple.iokit.IOAcceleratorFamily2          98.7.1

com.apple.AppleGraphicsDeviceControl          3.4.12

com.apple.iokit.IONDRVSupport          2.3.6

com.apple.iokit.IOGraphicsFamily          2.3.6

com.apple.driver.AppleUSBMergeNub          650.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0

com.apple.driver.AppleThunderboltDPInAdapter          2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0

com.apple.iokit.IOUSBMassStorageClass          3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0

com.apple.driver.AppleUSBComposite          650.4.0

com.apple.driver.CoreStorage          380

com.apple.iokit.IOUSBUserClient          650.4.4

com.apple.driver.AppleThunderboltNHI          1.9.2

com.apple.iokit.IOThunderboltFamily          2.8.5

com.apple.iokit.IOEthernetAVBController          1.0.3b3

com.apple.iokit.IO80211Family          600.34

com.apple.driver.mDNSOffloadUserClient          1.0.1b4

com.apple.iokit.IONetworkingFamily          3.2

com.apple.iokit.IOAHCIFamily          2.6.0

com.apple.iokit.IOUSBFamily          650.4.4

com.apple.driver.AppleEFINVRAM          2.0

com.apple.driver.AppleEFIRuntime          2.0

com.apple.iokit.IOHIDFamily          2.0.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          278.10

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.AppleKeyStore          2

com.apple.driver.DiskImages          371.1

com.apple.iokit.IOStorageFamily          1.9

com.apple.iokit.IOReportFamily          21

com.apple.driver.AppleFDEKeyStore          28.30

com.apple.driver.AppleACPIPlatform          2.0

com.apple.iokit.IOPCIFamily          2.8

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

com.apple.kec.pthread          1

 

 

System Profile:

Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2

Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3130352E413030472020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3130352E413030472020

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3130352E413030472020

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3130352E413030472020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: APPLE SSD SD0128F, 121.33 GB

Serial ATA Device: APPLE HDD ST3000DM001, 3 TB

USB Device: USB 3.0 HUB

 

 

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 2.0 HUB

 

 

USB Device: Apple USB SuperDrive

Thunderbolt Bus: iMac, Apple Inc., 23.10

 

-------------------------------------------------------------------------------- ----------------------------------------------------

Anonymous UUID:       0457D837-8418-5250-42B4-77A51EDA5D5E

 

 

Sat Oct 26 23:32:39 2013

panic(cpu 0 caller 0xffffff801c4dc19e): Kernel trap at 0xffffff801c698f39, type 6=invalid opcode, registers:

CR0: 0x000000008001003b, CR2: 0x00006000132c8a48, CR3: 0x000000001f076000, CR4: 0x00000000001606e0

RAX: 0x00005ddd208b825e, RBX: 0xffffff805b257748, RCX: 0x0000000000000018, RDX: 0x00005ddd208b825e

RSP: 0xffffff83a9a7aea0, RBP: 0xffffff83a9a7af20, RSI: 0xffffffffff000000, RDI: 0xffffffffffffffff

R8:  0x0000000000000004, R9:  0x0000000000000000, R10: 0x000000008e1a8000, R11: 0xffffffffffffffff

R12: 0xffffff805b25efa0, R13: 0x00005ddd20000000, R14: 0xffffff805b2609a0, R15: 0xffffff805b25efa0

RFL: 0x0000000000010206, RIP: 0xffffff801c698f39, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x00006000132c8a48, Error code: 0x0000000000000000, Fault CPU: 0x0

 

 

Backtrace (CPU 0), Frame : Return Address

0xffffff83a9a7ab30 : 0xffffff801c422f69

0xffffff83a9a7abb0 : 0xffffff801c4dc19e

0xffffff83a9a7ad80 : 0xffffff801c4f3606

0xffffff83a9a7ada0 : 0xffffff801c698f39

0xffffff83a9a7af20 : 0xffffff801c6961ce

0xffffff83a9a7af40 : 0xffffff801c629f47

0xffffff83a9a7af60 : 0xffffff801c62bb33

0xffffff83a9a7b080 : 0xffffff801c6cc151

0xffffff83a9a7b390 : 0xffffff801c6db7cb

0xffffff83a9a7b4c0 : 0xffffff801c6dae99

0xffffff83a9a7b6a0 : 0xffffff801c6d46be

0xffffff83a9a7bae0 : 0xffffff801c6c8426

0xffffff83a9a7bb30 : 0xffffff801c6c8722

0xffffff83a9a7bd10 : 0xffffff801c6b688d

0xffffff83a9a7bd30 : 0xffffff801c652273

0xffffff83a9a7bd60 : 0xffffff801c63364e

0xffffff83a9a7be00 : 0xffffff801c62ad1c

0xffffff83a9a7beb0 : 0xffffff801c631cb4

0xffffff83a9a7bfb0 : 0xffffff801c4d6aa7

 

 

BSD process name corresponding to current thread: kernel_task

 

 

Mac OS version:

13A603

 

 

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide:     0x000000001c200000

Kernel text base: 0xffffff801c400000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

 

 

System uptime in nanoseconds: 129581070673530

last loaded kext at 95257253397166: com.apple.filesystems.afpfs          11.0 (addr 0xffffff7f9e9ef000, size 348160)

last unloaded kext at 83483475293: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7f9e8e7000, size 8192)

loaded kexts:

com.apple.filesystems.afpfs          11.0

com.apple.nke.asp-tcp          8.0.0

com.apple.driver.AppleBluetoothMultitouch          80.14

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.filesystems.autofs          3.0

com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

com.apple.driver.AppleMikeyHIDDriver          124

com.apple.driver.AGPM          100.14.11

com.apple.driver.ApplePlatformEnabler          2.0.9d1

com.apple.driver.X86PlatformShim          1.0.0

com.apple.driver.AppleHDA          2.5.2fc2

com.apple.driver.AppleUpstreamUserClient          3.5.13

com.apple.GeForce          8.1.8

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.driver.AppleMikeyDriver          2.5.2fc2

com.apple.driver.AppleThunderboltIP          1.0.10

com.apple.driver.AppleIntelHD5000Graphics          8.1.8

com.apple.driver.AppleSMCLMU          2.0.4d1

com.apple.driver.AppleLPC          1.7.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleHWAccess          1

com.apple.driver.AppleIntelFramebufferAzul          8.1.8

com.apple.driver.AppleBacklight          170.3.5

com.apple.driver.AppleMCCSControl          1.1.12

com.apple.iokit.SCSITaskUserClient          3.6.0

com.apple.driver.AppleUSBODD          3.3.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          35

com.apple.driver.AppleUSBHub          650.4.4

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.4.0

com.apple.driver.AppleSDXC          1.4.0

com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9

com.apple.driver.AirPort.Brcm4360          800.21.45

com.apple.driver.AppleAHCIPort          2.9.5

com.apple.driver.AppleUSBXHCI          650.4.3

com.apple.driver.AppleACPIButtons          2.0

com.apple.driver.AppleRTC          2.0

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          2.0

com.apple.driver.AppleACPIEC          2.0

com.apple.driver.AppleAPIC          1.7

com.apple.nke.applicationfirewall          153

com.apple.security.quarantine          3

com.apple.security.SecureRemotePassword          1.0

com.apple.driver.IOBluetoothHIDDriver          4.2.0f6

com.apple.driver.AppleMultitouchDriver          245.13

com.apple.kext.triggers          1.0

com.apple.iokit.IOSerialFamily          10.0.7

com.apple.driver.DspFuncLib          2.5.2fc2

com.apple.vecLib.kext          1.0.0

com.apple.iokit.IOAudioFamily          1.9.4fc11

com.apple.kext.OSvKernDSPLib          1.14

com.apple.nvidia.driver.NVDAGK100Hal          8.1.8

com.apple.nvidia.driver.NVDAResman          8.1.8

com.apple.iokit.IOAcceleratorFamily          98.7.1

com.apple.iokit.IOSurface          91

com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.driver.X86PlatformPlugin          1.0.0

com.apple.driver.IOPlatformPluginFamily          5.5.1d27

com.apple.driver.AppleThunderboltEDMSink          1.2.1

com.apple.driver.AppleHDAController          2.5.2fc2

com.apple.iokit.IOHDAFamily          2.5.2fc2

com.apple.driver.AppleSMBusPCI          1.0.12d1

com.apple.iokit.IOBluetoothFamily          4.2.0f6

com.apple.driver.AppleSMC          3.1.6d1

com.apple.iokit.IOAcceleratorFamily2          98.7.1

com.apple.AppleGraphicsDeviceControl          3.4.12

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.iokit.IONDRVSupport          2.3.6

com.apple.driver.AppleSMBusController          1.0.11d1

com.apple.iokit.IOGraphicsFamily          2.3.6

com.apple.driver.AppleUSBMergeNub          650.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0

com.apple.driver.AppleThunderboltDPInAdapter          2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0

com.apple.iokit.IOUSBMassStorageClass          3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0

com.apple.driver.AppleUSBComposite          650.4.0

com.apple.driver.CoreStorage          380

com.apple.iokit.IOUSBUserClient          650.4.4

com.apple.driver.AppleThunderboltNHI          1.9.2

com.apple.iokit.IOThunderboltFamily          2.8.5

com.apple.iokit.IOEthernetAVBController          1.0.3b3

com.apple.iokit.IO80211Family          600.34

com.apple.driver.mDNSOffloadUserClient          1.0.1b4

com.apple.iokit.IONetworkingFamily          3.2

com.apple.iokit.IOAHCIFamily          2.6.0

com.apple.iokit.IOUSBFamily          650.4.4

com.apple.driver.AppleEFINVRAM          2.0

com.apple.driver.AppleEFIRuntime          2.0

com.apple.iokit.IOHIDFamily          2.0.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          278.10

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.AppleKeyStore          2

com.apple.driver.DiskImages          371.1

com.apple.iokit.IOStorageFamily          1.9

com.apple.iokit.IOReportFamily          21

com.apple.driver.AppleFDEKeyStore          28.30

com.apple.driver.AppleACPIPlatform          2.0

com.apple.iokit.IOPCIFamily          2.8

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

com.apple.kec.pthread          1

 

 

System Profile:

Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2

Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3130352E413030472020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3130352E413030472020

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3130352E413030472020

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3130352E413030472020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: APPLE SSD SD0128F, 121.33 GB

Serial ATA Device: APPLE HDD ST3000DM001, 3 TB

USB Device: FaceTime HD Camera (Built-in)

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: Apple USB SuperDrive

Thunderbolt Bus: iMac, Apple Inc., 23.10

 

 

-------------------------------------------------------------------------------- ----------------------------------

Anonymous UUID:       0457D837-8418-5250-42B4-77A51EDA5D5E

 

Tue Oct 29 02:01:37 2013

panic(cpu 4 caller 0xffffff8017edc19e): Kernel trap at 0x0000000000000000, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000007422407f, CR4: 0x00000000001606e0

RAX: 0x0000000000000000, RBX: 0xffffff8071b423c0, RCX: 0x0000000031cec842, RDX: 0xffffff805ccf0001

RSP: 0xffffff83a6ef3d20, RBP: 0xffffff806345b240, RSI: 0x0000000000000000, RDI: 0xffffff805ccf0ba0

R8:  0x0000000000000000, R9:  0x00000000e8adafed, R10: 0x00000000000002b0, R11: 0x0000000000000000

R12: 0xffffff805b865840, R13: 0x0000000000000000, R14: 0xffffff805e704020, R15: 0xffffff806ab95240

RFL: 0x0000000000010286, RIP: 0x0000000000000000, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000010, Fault CPU: 0x4

 

 

Backtrace (CPU 4), Frame : Return Address

0xffffff83a6ef39b0 : 0xffffff8017e22f69

0xffffff83a6ef3a30 : 0xffffff8017edc19e

0xffffff83a6ef3c00 : 0xffffff8017ef3606

0xffffff83a6ef3c20 : 0x0

0xffffff806345b240 : 0xffffff806345be40

0xffffff80634e7860 : 0xffffff806345b240

0xffffff8063abc120 : 0xffffff80634e7860

0xffffff80634fd3e0 : 0xffffff8063abc120

0xffffff8063e4e7e0 : 0xffffff80634fd3e0

0xffffff80653c3de0 : 0xffffff8063e4e7e0

0xffffff8065408260 : 0xffffff80653c3de0

0xffffff8063ad4c20 : 0xffffff8065408260

0xffffff80642b7aa0 : 0xffffff8063ad4c20

0xffffff806423cf60 : 0xffffff80642b7aa0

0xffffff8064219ae0 : 0xffffff806423cf60

0xffffff8063abdec0 : 0xffffff8064219ae0

0xffffff8064128060 : 0xffffff8063abdec0

0xffffff806e2a8de0 : 0xffffff8064128060

0xffffff80680598c0 : 0xffffff806e2a8de0

0xffffff8068059bc0 : 0xffffff80680598c0

0xffffff8063aa3000 : 0xffffff8068059bc0

0xffffff8067e614e0 : 0xffffff8063aa3000

0xffffff8063aa3120 : 0xffffff8067e614e0

0xffffff8063aa35a0 : 0xffffff8063aa3120

0xffffff8067e7aa40 : 0xffffff8063aa35a0

0xffffff8063aa3360 : 0xffffff8067e7aa40

0xffffff8067e89ec0 : 0xffffff8063aa3360

0xffffff8067e89a40 : 0xffffff8067e89ec0

0xffffff8067e896e0 : 0xffffff8067e89a40

0xffffff806e7477e0 : 0xffffff8067e896e0

0xffffff806e7478a0 : 0xffffff806e7477e0

0xffffff806e7d6120 : 0xffffff806e7478a0

0xffffff8063aa3d80 : 0xffffff806e7d6120

0xffffff806e7d6060 : 0xffffff8063aa3d80

0xffffff806e7d6000 : 0xffffff806e7d6060

0xffffff806e808f80 : 0xffffff806e7d6000

0xffffff806e808f20 : 0xffffff806e808f80

0xffffff806e808ec0 : 0xffffff806e808f20

0xffffff806e748860 : 0xffffff806e808ec0

0xffffff806e7488c0 : 0xffffff806e748860

0xffffff806e748980 : 0xffffff806e7488c0

0xffffff806e7489e0 : 0xffffff806e748980

0xffffff8063aa3ea0 : 0xffffff806e7489e0

0xffffff806e748b00 : 0xffffff8063aa3ea0

0xffffff806e748bc0 : 0xffffff806e748b00

0xffffff806e748c20 : 0xffffff806e748bc0

0xffffff806e72c1e0 : 0xffffff806e748c20

0xffffff806e72c2a0 : 0xffffff806e72c1e0

          Backtrace continues...

 

 

BSD process name corresponding to current thread: Novell Filr

 

 

Mac OS version:

13A603

 

 

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide:     0x0000000017c00000

Kernel text base: 0xffffff8017e00000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

 

 

System uptime in nanoseconds: 23468761418757

last loaded kext at 5704513315746: com.avast.AvastFileShield          2.0.0 (addr 0xffffff7f9a440000, size 32768)

last unloaded kext at 174149044892: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7f9a29c000, size 8192)

loaded kexts:

com.avast.AvastFileShield          2.0.0

com.avast.PacketForwarder          1.3

com.apple.filesystems.afpfs          11.0

com.apple.nke.asp-tcp          8.0.0

com.apple.driver.AppleBluetoothMultitouch          80.14

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.filesystems.autofs          3.0

com.apple.driver.ApplePlatformEnabler          2.0.9d1

com.apple.driver.AGPM          100.14.11

com.apple.driver.X86PlatformShim          1.0.0

com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

com.apple.driver.AppleMikeyHIDDriver          124

com.apple.driver.AppleUpstreamUserClient          3.5.13

com.apple.driver.AppleHDA          2.5.2fc2

com.apple.GeForce          8.1.8

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.driver.AppleIntelHD5000Graphics          8.1.8

com.apple.driver.AppleMikeyDriver          2.5.2fc2

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.driver.AppleIntelFramebufferAzul          8.1.8

com.apple.driver.AppleThunderboltIP          1.0.10

com.apple.driver.AppleLPC          1.7.0

com.apple.driver.AppleSMCLMU          2.0.4d1

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleHWAccess          1

com.apple.driver.AppleBacklight          170.3.5

com.apple.driver.AppleMCCSControl          1.1.12

com.apple.iokit.SCSITaskUserClient          3.6.0

com.apple.driver.AppleUSBODD          3.3.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          35

com.apple.driver.AppleUSBHub          650.4.4

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.4.0

com.apple.driver.AppleSDXC          1.4.0

com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9

com.apple.driver.AirPort.Brcm4360          800.21.45

com.apple.driver.AppleAHCIPort          2.9.5

com.apple.driver.AppleUSBXHCI          650.4.3

com.apple.driver.AppleACPIButtons          2.0

com.apple.driver.AppleRTC          2.0

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          2.0

com.apple.driver.AppleACPIEC          2.0

com.apple.driver.AppleAPIC          1.7

com.apple.nke.applicationfirewall          153

com.apple.security.quarantine          3

com.apple.security.SecureRemotePassword          1.0

com.apple.driver.IOBluetoothHIDDriver          4.2.0f6

com.apple.driver.AppleMultitouchDriver          245.13

com.apple.kext.triggers          1.0

com.apple.driver.AppleUSBAudio          2.9.3f17

com.apple.iokit.IOSerialFamily          10.0.7

com.apple.driver.DspFuncLib          2.5.2fc2

com.apple.vecLib.kext          1.0.0

com.apple.iokit.IOAudioFamily          1.9.4fc11

com.apple.kext.OSvKernDSPLib          1.14

com.apple.iokit.IOAcceleratorFamily          98.7.1

com.apple.nvidia.driver.NVDAGK100Hal          8.1.8

com.apple.nvidia.driver.NVDAResman          8.1.8

com.apple.iokit.IOSurface          91

com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.iokit.IOBluetoothFamily          4.2.0f6

com.apple.iokit.IOAcceleratorFamily2          98.7.1

com.apple.AppleGraphicsDeviceControl          3.4.12

com.apple.driver.AppleThunderboltEDMSink          1.2.1

com.apple.driver.AppleHDAController          2.5.2fc2

com.apple.iokit.IOHDAFamily          2.5.2fc2

com.apple.driver.AppleSMBusPCI          1.0.12d1

com.apple.driver.X86PlatformPlugin          1.0.0

com.apple.driver.AppleSMC          3.1.6d1

com.apple.driver.IOPlatformPluginFamily          5.5.1d27

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.iokit.IONDRVSupport          2.3.6

com.apple.driver.AppleSMBusController          1.0.11d1

com.apple.iokit.IOGraphicsFamily          2.3.6

com.apple.driver.AppleUSBHIDKeyboard          170.15

com.apple.driver.AppleHIDKeyboard          170.15

com.apple.iokit.IOUSBHIDDriver          650.4.4

com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0

com.apple.driver.AppleThunderboltDPInAdapter          2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0

com.apple.driver.AppleUSBMergeNub          650.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOUSBMassStorageClass          3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0

com.apple.driver.AppleUSBComposite          650.4.0

com.apple.driver.CoreStorage          380

com.apple.iokit.IOUSBUserClient          650.4.4

com.apple.driver.AppleThunderboltNHI          1.9.2

com.apple.iokit.IOThunderboltFamily          2.8.5

com.apple.iokit.IOEthernetAVBController          1.0.3b3

com.apple.iokit.IO80211Family          600.34

com.apple.driver.mDNSOffloadUserClient          1.0.1b4

com.apple.iokit.IONetworkingFamily          3.2

com.apple.iokit.IOAHCIFamily          2.6.0

com.apple.iokit.IOUSBFamily          650.4.4

com.apple.driver.AppleEFINVRAM          2.0

com.apple.driver.AppleEFIRuntime          2.0

com.apple.iokit.IOHIDFamily          2.0.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          278.10

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.AppleKeyStore          2

com.apple.driver.DiskImages          371.1

com.apple.iokit.IOStorageFamily          1.9

com.apple.iokit.IOReportFamily          21

com.apple.driver.AppleFDEKeyStore          28.30

com.apple.driver.AppleACPIPlatform          2.0

com.apple.iokit.IOPCIFamily          2.8

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

com.apple.kec.pthread          1

iMac (27-inch, Late 2013)

Posted on Oct 29, 2013 5:07 AM

by JonPrentice,Solvedanswer
JonPrentice JonPrentice
Level 1 (10 points)
A:

Hey,

 

The answer to this (and for anyone else that stumbles into the same issue) is the kingston modules you have are not compatible with the late 2013 iMacs, the new iMacs require 1.35v modules rather than 1.5v

 

We've had several machines with the same issue and didn't realise until contacting Kingston.

 

The correct modules from Kingston for these machines are:

 

http://www.kingston.com/us/memory/search/Default.aspx?DeviceType=2&Mfr=APP&Line= iMac%20Intel%20Core%20i5/i7&Model=85755&Description=Kingston_System_Specific_Mem ory_for_APP_iMac_Intel_Core_i5/i7_Apple_-_iMac_Intel_Core_i5/i7_27-inch_%28Late_ 2013%29

Posted on Oct 31, 2013 7:48 AM

Close
CyberVoyou

Q: New iMac 27" (Late 2013) - Kernel Panic every day

  • All replies
  • Helpful answers

first Previous Page 3 of 3

  • by jjgonche,

    jjgonche jjgonche Dec 22, 2013 5:56 AM in response to hondrelis
    Level 1 (0 points)
    iPhone
    Dec 22, 2013 5:56 AM in response to hondrelis

    Hi hondrelis,

     

    Please, how do you know that the original memory, that came with your iMac, is 1.5V?

     

    Mine is, no doubt, 1.35V, because is described as PC3L, L for low voltage:memory.jpg

     

    Thank you very much,

     

    Regards,

    jjgonche.

  • by jjgonche,

    jjgonche jjgonche Dec 22, 2013 7:14 AM in response to jjgonche
    Level 1 (0 points)
    iPhone
    Dec 22, 2013 7:14 AM in response to jjgonche

    Hi all,

     

    More info from TechTool Pro:

    SPD.jpg

     

    On the left side you can see Kingston memory KVR16LS11/8 and on the right side the original memory from Apple, there is a picture in the previous post. Both are the same (except SPD Revision, some DDR3 guru is needed for further explanation), even memory chips are made by Elpida in both SO-DIMMs, Kingston and Apple.

     

    When the iMac is configured with only two modules, 16GB in total, runs smoothly for hours with no kernel panics. I ran Bioshock Infinite, Metro Last Light, Rember, Parallels Desktop with a Windows 7 Ultimate 64bits VM and an OpenSUSE 13.1 64 bit VM (both VMs were running at the same time). But when 4 modules, 32GB, are installed kernel panics returns after 2 hours or so.

     

    We need Apple support for this error. If Apple can release a new software/firmware update to solve the problem will be the best solution but, at least, we need some kind of explanation about the type of memory which is needed to work with 32 GB flawlessly.

     

    Thank you very much.

     

    Regards,

    jjgonche.

     

    Message was edited by jjgonche to remark SPD Revision differences.

  • by bigd_pdx,

    bigd_pdx bigd_pdx Dec 22, 2013 7:30 AM in response to jjgonche
    Level 1 (10 points)
    Dec 22, 2013 7:30 AM in response to jjgonche

    I am running 4x8GB of the following in a 2013 iMac I7:

     

    Viper Series, DDR3 16GB (2 x 8GB) 1600MHz SODIMM Kit (PV316G160LC9SK)

     

    Very solid.  I would consider myself a power user (large photo, video editing, gaming, development software, virtual machines).  I was up for over 30 days before a power outage and that was 15 days ago.  No reboots, no panics since I've installed.

     

    D

  • by CyberVoyou,

    CyberVoyou CyberVoyou Dec 22, 2013 7:34 AM in response to jjgonche
    Level 1 (0 points)
    Dec 22, 2013 7:34 AM in response to jjgonche

    Guys,

    This issue as been solved. If you read the thread from the beginning the issue were with Kingston Memory Kit with 1.5v.

     

    Since I used 32g from Kingston with 1.35v (look in the thread for the exact model) i didnt have a single kernel panic.

     

    Here its an issue with the model of memory you use.

  • by guillemvlc,

    guillemvlc guillemvlc Dec 22, 2013 7:39 AM in response to CyberVoyou
    Level 1 (0 points)
    Dec 22, 2013 7:39 AM in response to CyberVoyou

    As I said, for me, the panics disappeared with other modules from Crucial: CT4951620 (32GB)

     

    A hole month now with no panics.

  • by hondrelis,

    hondrelis hondrelis Dec 22, 2013 12:30 PM in response to jjgonche
    Level 1 (0 points)
    Dec 22, 2013 12:30 PM in response to jjgonche

    This is what the iMac came with (1.5V):bilde 2.JPG

     

     

    This is what I installed later (1.35V):

    bilde 1.JPG

     

     

    I've tried the different RAM in different slots. Also tried stressing the iMac, but I could not provoce it to a kernel error.

     

    I'll swap the position of the Kingston and Crucial RAM for a few days now to see what that does.

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Dec 22, 2013 12:39 PM in response to hondrelis
    Level 6 (17,283 points)
    Apple Watch
    Dec 22, 2013 12:39 PM in response to hondrelis

    I've never seen a Mac shipped with Kingston ram.

  • by jjgonche,

    jjgonche jjgonche Dec 23, 2013 1:07 PM in response to CyberVoyou
    Level 1 (0 points)
    iPhone
    Dec 23, 2013 1:07 PM in response to CyberVoyou

    Hi CyberVoyou,

     

    I also use 1.35V Kingston memory modules and I can use two of then (16GB) for days without problems, but when I install four (32GB) kernel panic are very often.

     

    I tested all the modules, in any possible combination, and all of then are fine, so there is something wrong with iMac 27" late 2013.

     

    I hope Apple can fix it in the near future, because I don't want to spend another 350€ (480$) on new Crucial CT4951620 modules, Kingston never more, thanks.

     

    Any way, I'm very glad to see someone of you solve the problem and I'm also happy to know there is memory on the market which can run on the iMac, apart from extremely expensive Apple memory.

     

    Thank you very much for your answer.

     

    Merry Christmas,

    jjgonche.

  • by petermac87,

    petermac87 petermac87 Dec 23, 2013 1:15 PM in response to jjgonche
    Level 5 (7,402 points)
    Dec 23, 2013 1:15 PM in response to jjgonche

    jjgonche wrote:

     

    Hi CyberVoyou,

     

    so there is something wrong with iMac 27" late 2013.

     

    I hope Apple can fix it in the near future,

    You will need to physically take it in to have it seen to. No OSXupdate or fix will address hardware failure.

     

    Merry Christmas

     

    Pete

  • by AleBot,

    AleBot AleBot Feb 2, 2014 7:57 AM in response to CyberVoyou
    Level 1 (10 points)
    Feb 2, 2014 7:57 AM in response to CyberVoyou

    Same problem also in my case, discussed in more detail here: https://discussions.apple.com/message/24715597?ac_cid=tw123456#24715597

    Apple replaced the wrong RAM that came with my iMac with 4x8GB Kingston KTA-MB1600L/8G, but Kernel panics still occur!!!

    When I remove a RAM module, thus leaving 24GB (3x8GB), everything works.

    I've heard of some guys definitely solving the problem with Crucial modules, only in one case with the kingston's.

    I am very disappointed for this problem...It is not acceptable!!!

  • by camielppa,

    camielppa camielppa Feb 5, 2014 7:54 PM in response to CyberVoyou
    Level 1 (0 points)
    Feb 5, 2014 7:54 PM in response to CyberVoyou

    Hello, I had the same issue from day 1 with the original Apple supplied memory in my brand new 'late 2013' iMac (totally max spec machine with 32GB RAM).

     

    Daily crashes with restart. Error log suggested Kernel panic and with activity monitor open on start up (no programs running), I can see the ram usage going up to 1.5GB straight away.

     

    Not happy. After 2 clean OS installs & numerous phonecalls to tech support, the machine has gone back to Apple who have diagnosed it with 'hardware issues' & going to replace the logic board.

     

    From reading this forum, I suspect they may have shipped it with dodgy RAM?  The ram supplied was 'Elpida' brand... I didn't record the serial number unfortunately.

  • by jjgonche,

    jjgonche jjgonche Feb 7, 2014 11:31 AM in response to AleBot
    Level 1 (0 points)
    iPhone
    Feb 7, 2014 11:31 AM in response to AleBot

    AleBot wrote:

     

    I've heard of some guys definitely solving the problem with Crucial modules, only in one case with the kingston's.

    I am very disappointed for this problem...It is not acceptable!!!

     

    Crucial was the solution for me, using Crucial CT4951620 for a month and no more kernel panics.

     

     

    It was necessary to expend extra 310€, but it worth it, no kernel panics, using several virtual machines, RAM of 4 GB each, iTunes, Safary and other tools at the same time without problems.

     

     

    Kingston modules were cheap, but absolutely useless, don't waste your money with this brand.

  • by curtfleenor,

    curtfleenor curtfleenor Feb 18, 2014 6:07 PM in response to CyberVoyou
    Level 1 (0 points)
    Feb 18, 2014 6:07 PM in response to CyberVoyou

    I actually just recevied my 32GB of Kingston RAM last week and have experienced 3 KPs and one instance of several applications being unresponsive. 2 of the KPs occurred while the system was idle and not being used; the 3rd occurred while browsing. Original system configuration was 8GB Elpida RAM. Memtest86 multi-CPU test returns no errors on the Kingston RAM. I have had the system for several months and the KPs did not start until installing the Kingston RAM. I will be trying to work out an RMA with Kingston this week.

     

    Late 2013 iMac (14,2) 3.2GHz i5

    OS X 10.8.5

     

    Kingston: KTA-MB1600L/8G

    Apple P/N: N/A

    9905428-155.A00LF

    KTC KA0142A

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