KumoLumo

Q: New rMBP sleep/wake failure crashes

I'm using the new Retina MacBook Pro running Mavericks, and in the short span I've used it I've encountered a problem multiple times where the machine crashes during sleep. (I also tend to leave my WD external hard drive plugged in, if that makes any difference.)

 

I have two error logs, but since they are quite lengthy I have made them viewable in this Evernote:

 

https://www.evernote.com/shard/s200/sh/6f691ae9-87ba-415f-8951-609d7aec69f7/7ed5 88cbbb0ef7b5368a6fc1aaf83f36

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 29, 2013 5:02 AM

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Q: New rMBP sleep/wake failure crashes

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  • by fionnfromberlin,

    fionnfromberlin fionnfromberlin Jun 6, 2014 8:02 AM in response to KumoLumo
    Level 1 (0 points)
    Jun 6, 2014 8:02 AM in response to KumoLumo

    I'm experiencing this frequently on my mid-2011 MBP running Mavericks. I'm digging through the report to find a likely cause, but no luck so far.

  • by Nik123,

    Nik123 Nik123 Jun 8, 2014 8:28 AM in response to manometer
    Level 1 (0 points)
    Jun 8, 2014 8:28 AM in response to manometer

    What does this do exactly?

     

    I seem to have had some luck after doing a SMC reset and a PRAM reset.  Still to early to be sure this has resolved the problem.

  • by TigerFrank,

    TigerFrank TigerFrank Jun 25, 2014 1:01 PM in response to Nik123
    Level 1 (5 points)
    Jun 25, 2014 1:01 PM in response to Nik123

    this started happening to me about 10 days ago.

     

    15-inch rMBP late 2013

     

    I wiped the machine completely and rebuilt it from scratch.  Was fine for 5 days and then this morning after being in sleep mode all night, I opened the lid to find the machine had crashed and rebooted.

     

    Spoke with Apple and they said to bring it in to the g-bar.  No idea what they think they can do. 

     

    Anyone have a definitive answer on this or ideas?

  • by TigerFrank,

    TigerFrank TigerFrank Jun 28, 2014 5:25 AM in response to TigerFrank
    Level 1 (5 points)
    Jun 28, 2014 5:25 AM in response to TigerFrank

    I found a "workaround" for this that has nothing to do with USB drives. My issue was never related to USB drives.  If you are having this issue, I'd suggest reading the following article.

     

    http://www.macworld.com/article/1053471/sleepmode.html

     

    Setting my sleep mode to 0 fixed it.

  • by jaybee2014,

    jaybee2014 jaybee2014 Jul 16, 2014 1:41 AM in response to TigerFrank
    Level 1 (0 points)
    Jul 16, 2014 1:41 AM in response to TigerFrank

    I have a macbook pro 13, late 2013.  Had problems with sleep wake, every day it would crash.  I couldn't wake it in the morning.  Needed to plug in the power cable in and press the power button for several seconds causing a reboot.  I was then presented with the error log of sleep wake which I sent to Apple.

     

    10.9.3 did reduce the problem, but still crashed once a week.  I installed 10.9.4 and now it crashes every day again.

     

    i have no external usb attached.  machine will not wake from sleep until i have put the power cable in and then press the power button for several seconds which causes a reboot.  I then get the error report saying it failed to wake from sleep.  every single day this happens!

     

    I had the same problem with 10.9.2 and apple replaced the machine, but it didn't change anything until 10.9.3.  Now with 10.9.4 it is back.  I'm currently on chat with Apple to return the machine for good.  It is just 2 months old.  Forget it.  I don't want this machine anymore.  I will consider buying again once people stop reporting this problem.  it is the most dame annoying problem to have with a brand new machine.

     

    so, back to my trusty macbook air.

  • by Arthur_P_Johnson,

    Arthur_P_Johnson Arthur_P_Johnson Aug 24, 2014 11:58 AM in response to jaybee2014
    Level 1 (10 points)
    Aug 24, 2014 11:58 AM in response to jaybee2014

    Holy moly, can't believe I'm finally able to post! Went all the way through another thread that was closed a month ago with no resolution.


    So my issue has been identical on my current brand-new MacBook Pro and the Mac Mini that preceded it. Sleeps fine for an hour until it's SUPPOSED to wake to a login screen. When the hour's up, bingo. Usually (but not always) I can't get my video back, and SOMETIMES I can unplug the cable, plug it back in and get back to work. but lately I have to reboot completely.  


    I do have USB and Thunderbolt equipment attached, and have not yet tried unplugging them to see if anything different occurs. Will tonight.


    This does NOT happen on my 2012 15" MacBook Pro with Retina, which has nothing attached usually.


    So my question is -- is it unusual for this to happen on a Mac Pro or Mini? has anyone seen this happen on a Mac or or Mini? THANKS!

  • by John Kisro,

    John Kisro John Kisro Aug 28, 2014 10:35 AM in response to KumoLumo
    Level 1 (0 points)
    Aug 28, 2014 10:35 AM in response to KumoLumo

    I had the issue with a 13" MB Air and I solved the issue by removing the SSD and cleaning the contacts on the SSD, reinstalled it and ran ASD Sleep/ Wake test a dozen times with no failure.

  • by markussmueller,

    markussmueller markussmueller Sep 2, 2014 4:04 AM in response to KumoLumo
    Level 1 (0 points)
    Sep 2, 2014 4:04 AM in response to KumoLumo

    I have the exact same problem as everybody else here with my brand new Retina 15-inch MacBook Pro Mid 2014 that I bought like 2 weeks ago.

    It just shuts down completely sometime while it's sleeping. All I can do is press the power button and it starts up again and takes a lot longer than a usual restart does. I tried reinstalling OS X twice and did the usual things they tell you when you call the support. Didn't help. I'm downloading and installing the newest Mavericks 10.9.5 beta (build 13F24) and hopefully theres a fix included already. I'll update this post if it helps.

     

    Date/Time:       2014-09-01 15:27:14 +0200

    OS Version:      10.9.4 (Build 13E28)

    Architecture:    x86_64

    Report Version:  18

     

    Event:           Sleep Wake Failure

    Steps:           0

     

    Hardware model:  MacBookPro11,3

    Active cpus:     8

     

    Code: 0x427006c00   

  • by markussmueller,

    markussmueller markussmueller Sep 5, 2014 1:01 AM in response to markussmueller
    Level 1 (0 points)
    Sep 5, 2014 1:01 AM in response to markussmueller

    10.9.5 worked fine for 2 days but on the 3rd day I encountered the same problem again. Hope Apple fixes this soon.

     

    Date/Time:       2014-09-05 09:58:25 +0200

    OS Version:      10.9.5 (Build 13F24)

    Architecture:    x86_64

    Report Version:  18

     

     

    Event:           Sleep Wake Failure

    Steps:           0

     

     

    Hardware model:  MacBookPro11,3

    Active cpus:     8

     

     

    ================================================================

    Code: 0x427006d00                                                                                 

    Model: MacBookPro11,3, BootROM MBP112.0138.B08, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.19f12

    Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

    Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.65)

    Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@186,0,0

    PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@185,0,0

    PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@184,0,0

    PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@184,0,1

    PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@184,0,2

    PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@194,0,0

    PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@193,0,0

    PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@192,0,0

    PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@192,0,1

    PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@192,0,2

    PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@198,0,0

    Serial ATA Device: APPLE SSD SM1024F, 1 TB

    Serial ATA Device: WDC WD30EZRS-11J99B1, 3 TB

    Serial ATA Device: WDC WD30EZRS-11J99B1, 3 TB

    USB Device: Hub

    USB Device: Apple Thunderbolt Display

    USB Device: FaceTime HD Camera (Display)

    USB Device: Display Audio

    USB Device: Hub

    USB Device: IBM BlueZ ZTIC

    USB Device: FaceTime HD Camera (Display)

    USB Device: Display Audio

    USB Device: Apple Thunderbolt Display

    USB Device: Internal Memory Card Reader

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Apple Internal Keyboard / Trackpad

    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

    Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 26.2

  • by jrudd,

    jrudd jrudd Sep 8, 2014 11:58 PM in response to markussmueller
    Level 1 (0 points)
    Mac OS X
    Sep 8, 2014 11:58 PM in response to markussmueller

    My Macbook Pro 17in late 2011 (with SSD) 10.9.4 (Build 13E28) suffers from "Sleep Wake Crash".  Here is my power management setup, any clues on changing setup which may fix "Sleep Wake Crash".  I have tried most other suggestions in discussion - to no avail.


    Active Profiles:

    Battery Power -1

    AC Power -1*

    Currently in use:

    standbydelay         4200

    standby              0

    womp                 1

    halfdim              1

    hibernatefile        /var/vm/sleepimage

    gpuswitch            2

    sms                  0

    networkoversleep     0

    disksleep            0

    sleep                0

    hibernatemode        0

    ttyskeepawake        1

    displaysleep         60

    acwake               0

    lidwake              0

     

    Still covered by AppleCare - should I just present MBP to Apple.

  • by pagemakers4,

    pagemakers4 pagemakers4 Sep 14, 2014 9:55 AM in response to jrudd
    Level 1 (29 points)
    Video
    Sep 14, 2014 9:55 AM in response to jrudd

    Wow 19 pages and it's still happening.

     

    Happens on my Mac Pro 2013 too

  • by bradrevell,

    bradrevell bradrevell Sep 20, 2014 10:33 AM in response to pagemakers4
    Level 1 (8 points)
    Peripherals
    Sep 20, 2014 10:33 AM in response to pagemakers4

    I am getting the wake from sleep crash at least 2 - 3 times per week which is starting to become frustrating. Hoping that Yosemite may fix this however time will tell.

  • by robert157,

    robert157 robert157 Oct 4, 2014 7:33 AM in response to KumoLumo
    Level 1 (0 points)
    Oct 4, 2014 7:33 AM in response to KumoLumo

    Got the same "Sleep Wake Failure" problem with MacBookPro11 with retina display. Just recently upgraded to OS X 10.9.5. Has anyone received anything from Apple Support or a G Bar?

     

    Date/Time:       2014-10-02 09:27:42 -0500

    OS Version:      10.9.5 (Build 13F34)

    Architecture:    x86_64

    Report Version:  18

     

    Event:           Sleep Wake Failure

    Steps:           41

     

    Hardware model:  MacBookPro11,1

    Active cpus:     4

  • by imac5k,

    imac5k imac5k Nov 8, 2014 8:52 PM in response to KumoLumo
    Level 1 (0 points)
    Nov 8, 2014 8:52 PM in response to KumoLumo

    This is also happening to iMac 5K -- on Yosemite latest update. Happened on the first day so I did a full wipe (kind of ridiculous considering I had JUST gotten the machine out of the box) and it's still happening. Dropped 4 grand on this unit which happens to be my first mac and not a happy camper by any means.

     

    Will call Apple Care and query.

  • by westonadam54,

    westonadam54 westonadam54 Dec 1, 2014 1:48 PM in response to KumoLumo
    Level 1 (0 points)
    Dec 1, 2014 1:48 PM in response to KumoLumo

    ok i been having the same problem and there is no need to restart or hard boot your MBPR what i do if it happens is that i close my screen to put it to sleep a couple of time until it comes back up to my sleep login password and this does work i have to do it everytime this happens to me.

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