KumoLumo

Q: New rMBP sleep/wake failure crashes

I'm using the new Retina MacBook Pro running Mavericks, and in the short span I've used it I've encountered a problem multiple times where the machine crashes during sleep. (I also tend to leave my WD external hard drive plugged in, if that makes any difference.)

 

I have two error logs, but since they are quite lengthy I have made them viewable in this Evernote:

 

https://www.evernote.com/shard/s200/sh/6f691ae9-87ba-415f-8951-609d7aec69f7/7ed5 88cbbb0ef7b5368a6fc1aaf83f36

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 29, 2013 5:02 AM

Close

Q: New rMBP sleep/wake failure crashes

  • All replies
  • Helpful answers

first Previous Page 5 of 22 last Next
  • by sg214,

    sg214 sg214 Nov 21, 2013 7:27 PM in response to KumoLumo
    Level 1 (4 points)
    Nov 21, 2013 7:27 PM in response to KumoLumo

    Same issue here on my Late 2013 15" MacBook Pro Retina.

  • by Casey Kiernan1,

    Casey Kiernan1 Casey Kiernan1 Nov 22, 2013 8:03 AM in response to KumoLumo
    Level 1 (5 points)
    Nov 22, 2013 8:03 AM in response to KumoLumo

    I was having this problem (every day for a week) - but it is fixed now.

     

    Late-2013 MBP Retina 16GB / 512GB SSD - Mavericks

     

    I have an external USB Hub (w/ external drives, CF readers,...) and UPS power - If I removed both of these - the problem went away - But that is not acceptable.

     

    So I called support. They had me:

     

    1- Boot from recovery - COMMAND-R during startup

    2- Then they had me do the CMD-CTRL-P-R (wait for 2 start chimes) - Reset NVRAM

     

    Also (I did this on my own) - in Energy Saver - I CHECKED -Prevent computer from sleeping automatically when display is off.

     

    Now my machine has been running fine for 5 days. Hope this helps.

  • by jprice1989,

    jprice1989 jprice1989 Nov 22, 2013 2:55 PM in response to KumoLumo
    Level 1 (0 points)
    Nov 22, 2013 2:55 PM in response to KumoLumo

    Sound like something to do with light sensor on keyboard  little need fix on light and failed sleep/ wake crashes need to update

  • by Incredulocious,

    Incredulocious Incredulocious Nov 22, 2013 3:02 PM in response to Casey Kiernan1
    Level 1 (5 points)
    Nov 22, 2013 3:02 PM in response to Casey Kiernan1

    Casey Kiernan1 wrote:

    ....

    Also (I did this on my own) - in Energy Saver - I CHECKED -Prevent computer from sleeping automatically when display is off.

     

    Now my machine has been running fine for 5 days. Hope this helps.

    Uh... are you saying that you disabled having the computer to go to sleep in order to avoid wake from sleep failures? ;-)  I assume that you've actually tried putting it to sleep to see if it will fail?!

     

    Anyway, I'll try resetting NVRAM (without disabling the automatic sleep functionality!)...

  • by MrJosefK,

    MrJosefK MrJosefK Nov 23, 2013 12:57 PM in response to KumoLumo
    Level 1 (5 points)
    Mac OS X
    Nov 23, 2013 12:57 PM in response to KumoLumo

    I am also experiencing this Sleep/Wake issue using a rMBP 2012, 512GB 2.6GHz Intel Core i7 running Mavericks.

     

    I will just close the laptop with no charger attached, no external devices attached either, also no Cisco VPN installed.

     

    I also have the Haswell 2013 MacAIr, i7, 512GB and this also experiences the same problem.

     

    Also seen this on my iMac 27, 2012, 3.4GHz 32GB Ram 768GB SSD,  all the aformentioned are runnning Mavericks.

  • by keithpgdrb,

    keithpgdrb keithpgdrb Nov 23, 2013 1:04 PM in response to Incredulocious
    Level 1 (0 points)
    Nov 23, 2013 1:04 PM in response to Incredulocious

    I'm having the issue as well.  did this work for you?

  • by MrJosefK,

    MrJosefK MrJosefK Nov 23, 2013 1:13 PM in response to keithpgdrb
    Level 1 (5 points)
    Mac OS X
    Nov 23, 2013 1:13 PM in response to keithpgdrb

    Hey Keith,

    no I did not try this, it seems a bit of a short term solution to me... I also do not feel it to be a good idea to never allow the system to sleep, I am sure there are some good reasons for this...

     

     

    https://discussions.apple.com/thread/5076849

  • by keithpgdrb,

    keithpgdrb keithpgdrb Nov 23, 2013 1:22 PM in response to MrJosefK
    Level 1 (0 points)
    Nov 23, 2013 1:22 PM in response to MrJosefK

    I meant to ask if resetting the NVRAM worked.  I agree that the never sleep is not a fix.

  • by MrJosefK,

    MrJosefK MrJosefK Nov 23, 2013 2:28 PM in response to keithpgdrb
    Level 1 (5 points)
    Mac OS X
    Nov 23, 2013 2:28 PM in response to keithpgdrb

    I tried this and it did't work for me, I generally try this for when my systems are playing up...

  • by jbrenman,

    jbrenman jbrenman Nov 25, 2013 12:19 PM in response to KumoLumo
    Level 1 (0 points)
    Nov 25, 2013 12:19 PM in response to KumoLumo

    I am having this problem too. I just got a 15 inch retina MBP and it is regularly restarting itself while asleep.

     

    There was a firmware update released on Nov 7 for retina MBPs with NVIDIA graphics. I got my MBP on Nov 21 and was not prompted to install any firmware updates, so I assume it shipped with the latest version installed.

     

    Does anyone know if the firmware update has anything to do with resolving this issue?

  • by keithpgdrb,

    keithpgdrb keithpgdrb Nov 25, 2013 12:56 PM in response to jbrenman
    Level 1 (0 points)
    Nov 25, 2013 12:56 PM in response to jbrenman

    I'm in the same boat as you.  brand new retina mbp.  is your machine hooked up to a backup drive or anything when it restarts?  mine only restarts itself when its hooked up to my backup hd.

  • by Incredulocious,

    Incredulocious Incredulocious Nov 25, 2013 1:46 PM in response to Incredulocious
    Level 1 (5 points)
    Nov 25, 2013 1:46 PM in response to Incredulocious

    Incredulocious wrote:

     

    Anyway, I'll try resetting NVRAM (without disabling the automatic sleep functionality!)...

     

    I've now tried resetting NVRAM and then letting it sleep as usual afterwards and no, it didn't help.  I still get sleep wake failures and reboots.

     

    As I mentioned earlier, the only thing that allows this machine to sleep peacefully is making sure no external hard drives are left mounted.  Hardly convenient.

     

    So, still waiting for Apple to address the issue... perhaps there'll be a fix in the coming 10.9.1 that has already been seeded to developers.

  • by Capitán Futuro,

    Capitán Futuro Capitán Futuro Nov 25, 2013 1:55 PM in response to KumoLumo
    Level 1 (0 points)
    Nov 25, 2013 1:55 PM in response to KumoLumo

    The restarting issue whilst in sleeping mode happens when external USB devices (in my case a USB hub connecting hardrives, plus iPhone USB Tethering). After upgrading to new EFI:

     

    Results:

    1) Macbook Pro Keeps restarting when in sleep mode if USB devices are connected to it.

    2) Macbook doesn't restart if before going to sleep all USB devices are ejected.

     

    THIS RIDICULOUSLY EXPENSIVE HASWELL MACBOOK PRO 15' RETINA DISPLAY IS MESSING MY USB DEVICES, APP AND USER GENERATED DATA DUE TO CONSTANT SUDDEN RESTARTS.

     

    I hope those who have proposed deactivating the sleep mode as a fix realise that is NOT a fix. It is simply turning off the function which has got the issue. We need the function dudes, get a grip!!

  • by jb510,

    jb510 jb510 Nov 25, 2013 2:23 PM in response to Capitán Futuro
    Level 1 (0 points)
    Nov 25, 2013 2:23 PM in response to Capitán Futuro

    Stop yelling.

     

    This is a user to user forum.  Fellow users are offering you a temporary work around until Apple gets it fixed (perhaps in 10.9.1). 

     

    If you want to vent at Apple, call them.  You are still under 90 day free complementary AppleCare phone support.  http://www.apple.com/support/contact/

  • by Capitán Futuro,

    Capitán Futuro Capitán Futuro Nov 25, 2013 3:44 PM in response to jb510
    Level 1 (0 points)
    Nov 25, 2013 3:44 PM in response to jb510

    @jb510: Nope, that isn't a work around. Consult definition of workaround. However you are saying that Apple will fix this issue and that perhaps will happen in OS X 10.9.1; Because this is a user to user forum, as you say, could you please share with us here where did you get that information from so we can all rest assure from today on that our investment is safe and that we will be getting what we paid for?

first Previous Page 5 of 22 last Next