Q: New rMBP sleep/wake failure crashes

Hey Keith,

MacAir (2013) 8GB i7 512GB

Retina Macbook Pro 2012 i7 16GB 2.6GHz 512GB

and iMac 2012 32GB,  3.4GHz,  i7 768GB this has mounting USB issues

I think I may have a tentative workaround

One thing I "think" may have helped is a reinstall, (not fresh install) of Mavericks just yesterday and I am yet to see any reoccurence although Mr iMAC is still creating the mounting issue..... good luck and please continue to update your findings so others can be helped too!

Hey Keith

I think I may have a tentative workaround

One thing I "think" may have helped is a reinstall, (not fresh install) of Mavericks just yesterday and I am yet to see any reoccurence although Mr iMAC is still creating the mounting issue..... good luck and please continue to update your findings so others can be helped too!

MacAir (2013) 8GB i7 512GB

Retina Macbook Pro 2012 i7 16GB 2.6GHz 512GB

and iMac 2012 32GB,  3.4GHz,  i7 768GB this has mounting USB issues

This has ONLY happened to me with NO USB drives attached! I have never seen this problem during the day with AC unplugged and with USB drives mounted. During the day I can put my rMBP to sleep and wake 100 times with no problem just by closing and opening the lid. Today I woke up and everything was fine. Tomorrow I bet it will happen.

*** My guess is that is has more to do with putting a computer to sleep and then immediately connecting to charger. THIS PROBLEM HAS NOTHING TO DO WITH MOUNTED USB DRIVES!

*I also want to add that mine is not rebooting. It just shuts down and I wake up to a black screen. Upon boot I get the improper shutdown notice

@NerdForHire: I believe you are dealing with a different problem.  The issue most of us have been logging and narrowing down here does NOT occur when waking the machine from sleep.

Our issue is that, when a USB drive is left connected, the machine will not remain peacefully asleep for more than a few hours.  It will spontaneously reboot itself, repeatedly, various hours apart without any user interaction.  When we return to wake he machine, it wakes fine but reports the sleep wake failure that caused the reboot and we can see the history of these failures in the log.  Disconnecting all USB drives before putting it to sleep or allowing it to sleep itself avoids the failures (but is obviously inconvenient and not acceptable behavior).

I'm sorry you're having troubles with your machine, but it is apparently a different issue.  You may wish to see if there is another thread with other people discussing your particular problem that may be of more help to you.

Cheers and good luck.  Hopefully there are fixes coming from Apple soon!

@NerdForHire: Apparently I can't edit my recent post any more to correct typos.... But I also wanted to correct my characterization of your issue. We don't experience what you describe where the machine has shutdown and it reports not being shutdown properly, but perhaps there are others who are dealing with this.  I'd search on those keywords... "Shutdown improperly"

Also, note the "sleep wake failure" notice is named that by the system, not us.  It's not that we're trying to wake the machine and experience a failure.

@nerdforhire - please post your crash report (pastebin it elsewhere if you can, otherwise just post it here).  As Incredulocious alluded to you almost certainly are experiencing a different problem. 

I have the same issue.... I spoke to Apple support a couple times including upper level support.... He told me that this is a hardware issue and that I should go to the store to exchange it for another..... He said 1 out of every 1000 MBP's have this issue

Really?  holy crap.  thats crazy

FWIW, I exchanged my 2 week old 15" rMBP for a new one and the sleep wake failure w/ USB drives attached still occurs on the new one _exactly_ as it did before.  So unless hit 1:1000 twice in a row I find that unlikely.

Same here - I'm on my second MBP (Late-2013 15" Retina) and they both exhibited this problem (I exchanged my first one for a one with a 1TB  drive) - I sort-of hoped that the problem would go away - it did not.

I believe it is related to having a USB hub w/HDD drives attached - a typical scenario...

haha. good try troll. your claim is baseless and vague, beside No one from Apple support will have that kind of statstic. 

P.S Given that this issue has occured on many other Macs, which were okay before upgrade to the newer O.S. I highly doubt that this is a hardware issue.

First off I'm not a troll. I'm telling you exactly what he told me over the phone. The reason I posted it was to hear your reactions since this is my 2nd MacBook Pro and it's the only one that it's happening too.  I guess it's not  the hardware then. But I'm also getting a weird box on the screen in Photoshop when I use the advanced graphics setting which is a default setting

The fact that you too time, track and reply to this post made me believe you are not. My apology.

Let's not forget that many of the tech support there were just following a guide book to help us, maybe even their supervisor.

Let's just hope the next update will fix it. Cheers. :-)

Pophawk - 1) While faslkdjfalskdjfalskdfj's post was a little suspect for being vauge that wasn't really, what I least I, would call a troll.  It's just a questionable report of someone's expereince.  2) Trolls LOVE to take time to track and respond to replies, doing so IS the hallmark of a Troll and what they live for.  It is why trolls make personal attacks, question semantics and generally sow discord to illicit attention.  http://en.wikipedia.org/wiki/Troll_(Internet)

faslkdjfalskdjfalskdfj - Apple support is who suggested I return/replace my rMBP as well.  They didn't suggest it was a 1:1000 failure (and while I beleive you, that seems a very unusual statement to come from AppleCare).  They told me "you should not have any problems with your brand new Mac and should go to an Apple store and exchange it for a new one immediately".  As I sadly don't have an Apple store available to me I'd asked if the exchange period could be extended a few weeks so I could do it while I was traveling in Vegas next week, which they said they could arrange, however, she added that since Id originally purchased it from MacMall the exchange in store would be for a refurbished MBP, not a brand new one.  Further I should call a head to make sure the store had a refurb on hand or to have them order one for me just in case.  As I didn't want a refurb if I could avoid it I ordered a new one from MacMall and sent the existing one back as a return (under 14 days) instead of an exchange.

Summarizing:  The Sleep Wake Failure seems to occur in PowerNap capable macs running 10.9 with USB devices attached (hub or otherwise).  If the computer is put to sleep with USB drives attached it will sponaously reboot while sleeping. 

There are other reports of spontaneous reboots while running (likely kernal panics) and crashes without USB drives attached but none of those reports have provided a Sleep Wake Failure report to suggest it's related to this exact issue.

It's worth noting at the bottom of a Sleep Wake Failure report is well tell you what USB devices are attached should you be troubleshooting this yourself.

Again I'm not a troll. When I signed up for this account it told me every name I wanted was taken so I got frustrated and used the suggested. I know it's ridiculous. So now I can't figure out how to change it. Oh well.

Again I am just repeating what was told to me. The sleep wake failure I'm experiencing is only happening with usb hard drives attached as well. I really hope apple fixes this soon. It's very annoying. I'm still going to go talk to a Genius and see what they say