3 Replies Latest reply: Nov 1, 2013 12:07 PM by chantima
chantima Level 1 Level 1 (0 points)

We are having problem with our iPhone/iPad running new IOS 7 in ouf office.  Before the week end bug fixed, none of the device with ios 7 can even connect using 802.1x.

After the bug fix, at least we can authenticate but the connection will be dropped intermittently. 

 

There is no problem with the old ios 6 though, every thing is working like a champ!!  


iPhone 5s, iOS 7.0.3, Incluuding all Apple products
  • sterling r Community Specialists Community Specialists (5,740 points)

    Hey there Chantima,

     

    It sounds like you are now able to join the wireless network but the connection drops periodically. I want to recommend the troubleshooting steps in the article named:

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

    Follow these steps to troubleshoot the above issues:

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i-1.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

    And this section from near the bottom if you need it:

    Wi-Fi disconnects or signal strength is less than expected

    1. Move closer to the Wi-Fi router (access point).
    2. Check for sources of potential interference.
    3. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

    Also here is an article outlining the recommended wifi settings for iOS devices.

    iOS and OS X: Recommended settings for Wi-Fi routers and access points

    http://support.apple.com/kb/ht4199

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling

  • chantima Level 1 Level 1 (0 points)

    Hi Sterling,

     

    We already tried forget the network without out rebooting it first.

    The wifi signal is very strong.  the device can authenticate with WPA2/PSK fine without any signal dropping, only with 802.1x where the signal is intermittently dropped.

     

    Will give it a try and let you know.

    Thanks for your help.

  • chantima Level 1 Level 1 (0 points)

    Hi Sterling,

    we tried shut down both the AP and the iPad/iPhone, the signal is still dropping.

    Thanks,

    Chantima