1 Reply Latest reply: Oct 31, 2013 8:59 AM by sterling r
hdronline Level 1 Level 1 (0 points)

I recently had a replacement Iphone 4s as my previous one stopped working.

 

This replacement will rareley pick up a wireless signal and when it does you can't get logged in before it loses the signal

 

I have tried reset networks in settings however nothing is working

 

Does anyone have any suggestions?

thanks

 

David


iPhone 4S, iOS 7.0.3
  • sterling r Community Specialists Community Specialists (5,740 points)

    Hey there hdronline,

     

    It sounds like you are unable to consistently connect to any wifi network and you have already reset network settings but the issue persists.

    I want to recommend the other troubleshootign steps from this article named:

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i-1.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling