1 Reply Latest reply: Oct 31, 2013 7:07 AM by griff w
Zombie_Driver Level 1 Level 1 (0 points)

I have updated my computer with Service Pack 1 & 2 for Windows Vista.  For some reason Itunes was deleted and when I try to reinstall it I get a message "iTunes was not installed correctly. Error 7, Windows error 5"  I have done the following to try and remedy this problem:


1.  Delete all Apple software (to start over and reinstall) - I cannot delete Apple Application Support (Access Denied)

2.  Repair itunes - Same message

3.  Logged on as Administrator and tried to take ownership of the file that denied permission - Access Denied

4.  Tried to install MS .NET Framework 3.5 & 4.0:  3.5 was succesful but 4.0 was not - something went wrong in the installation.



Please help!

Windows Vista