Maverick and Canon MP600 printer/scanner

My Canon MX700 won't scan either. I've downloaded drivers and software to no avail. I emailed Canon support to see if they have any ideas.

An old post, but it may help:

https://discussions.apple.com/thread/5230863

The MX700 is shown as suppporting print and scan on Mavericks on

http://support.apple.com/kb/HT3669

Have you tried deleting and re-adding the printer? Scanning from Preview or Image Capture?

I haven't figured out how to delete and re-add the printer but in trying to research it, I opened the printer from the dock and was able to click on the scanner in that window and it would scan. When I retried the MP Navigator EX 1.0, I had the same issue as before of the dialog box opening and disappearing instantly and a "Report Problem for MP Navigator EX" window opening. I'd really rather get rid of Mavericks. My router isn't working with the TV since the upgrade. Seems more of a downgrade. I guess you get what you pay for...

candacefae wrote:

I haven't figured out how to delete and re-add the printer but in trying to research it, I opened the printer from the dock and was able to click on the scanner in that window and it would scan. When I retried the MP Navigator EX 1.0, I had the same issue as before of the dialog box opening and disappearing instantly and a "Report Problem for MP Navigator EX" window opening. I'd really rather get rid of Mavericks. My router isn't working with the TV since the upgrade. Seems more of a downgrade. I guess you get what you pay for...

That means the MP Navigator software is crashing. Use Preview or the method you used.

To delete the printer, go to Printers & Scanners Prefs, select the printer, and click "-".

Hope this helps.

Thanks John. Canon Support sent me detailed instructions on how to delete and reinstall my printer and it worked. Any thoughts on a router that says it doesn't support my OS? Does deleting and reinstalling work for that? I contacted Cisco and they charge $30 for one time support so I'm trying to figure it out myself.

Nera- I just uninstalled and reinstalled on my Pixma MX 700 using the instructions below from Canon Support. It worked for me so maybe you'd like to try it (adjusting for your model). -Candace

Uninstalling and reinstalling the drivers should resolve this issue. Please perform the following to remove the currently installed drivers: (If any items are not listed, move on to the next step.)

1. Open the hard drive (Macintosh HD).

2. Open the 'Library' folder.

3. Open the 'Printers' folder.

4. Open the 'Canon' folder.

5. Send the 'BJ Printer' folder to the trash.

6. Return to the 'Library' folder.

7. Open the 'Receipts' folder.

8. Locate any items related to your printer and send them to the trash. However, leave the 'Canon Printer Drivers.pkg' file in the folder if it happens to be listed.

9. Return to the 'Library' folder.

10. Open 'Image Capture'.

11. Open the 'Twain Data Sources' folder.

12. Send any Canon files related to your printer to the trash.

13. Open the Applications folder.

14. Open the Canon Utilities folder.

15. Send the MP Navigator to the trash.

16. Restart your computer.

17. Empty the trash.

Once this has been done we will reinstall. To get your PIXMA MX700 operating on your network, please follow these steps:

1. Visit Canon's website at: http://www.usa.canon.com/cusa/support/consumer

2. Just below 'Browse by Product Type', select your model in the following manner:

2-1. Under Product Type, choose Printers & Multifunction.

2-2. Under Product Family, choose PIXMA MX Series

2-3. Under Models, choose the PIXMA MX700.

3. On the Support page for the your unit, click the 'Drivers & Software' tab.

4. Choose your version of OSX from the Operating System drop down boxes.

5. Select the Appropriate driver:

5-1. For OS 10.5 of earlier, click the MX700 series Printer Driver.

5-2. For OS 10.6 or later, click on the MX700 series CUPS printer driver.

6. Read the License Agreement on the next page, and if you agree, click on 'I Agree - Begin Download' at the bottom.

7. Save the file to your computer using the options in your web browser.

8. Once the download is complete, go back to the top and click on the 'Support & Service' tab and then click on the 'Drivers & Downloads' tab.

9. Choose your version of Mac OSX from the Operating System drop down boxes.

10. Under the Drivers listing, click on the MX700 series Scanner Driver.

11. Read the License Agreement on the next page, and if you agree, click on 'I Agree - Begin Download' at the bottom.

12. Save the file to your computer using the options in your web browser.

13. Once the download is complete, go back to the top and click on the 'Support & Service' tab and then click on the 'Drivers & Downloads' tab.

14. Choose your version of Mac OSX from the Operating System drop down boxes.

15. Under the Software listing, click on the IJ Network Tool.

16. Read the License Agreement on the next page, and if you agree, click on 'I Agree - Begin Download' at the bottom.

17. Save the file to your computer using the options in your web browser.

18. Once the download is complete, close all windows.

19. Double click the downloaded printer driver. Open the installer package to begin the setup.

20. Double click the downloaded scanner driver. Open the installer package to begin the setup.

21. Double click the downloaded IJ Network Tool. Open the installer package to begin the setup.

Once this process is complete, try printing to test the unit. Then return to our website to download the MP Navigator for scanning.

I'm sorry, Candacefae, I don't have any ideas about the router other than to suggest that maybe Cisco has some sort of similar discussion boards where users have offfered solutions. Or Google? Perhaps others are having the same problem?

Hadn't thought of Google. Thanks for the idea!

Nera, once you have added your printer in Printers & Scanners Prefs, double click on it. That will put it in the dock.

Another way is to use the Scan tab to the right of the printer. Hit Scan, then Open Scanner.

Hope this helps.