Microsoft Powerpoint 2011 Mac Crashing

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Microsoft Powerpoint 2011 Mac Crashing

Hi everyone,

I dont know if this is related to the OSX Mavericks as well, But I was creating a powerpoint presentation using some animations when my powerpoint crashed. I quit the application and since then I have not been able to start a powerpoint slideshow. I can create powerpoints, edit them but as soon as I click "Start Slideshow" my microsoft powerpoint presentation simply crashes. It happens every single time. I even tried creating a basic slide with no graphic with the same result. I even uninstalled the microsoft office and reinstalled it and its still crashes. I copied the detailed information from the error sheet.

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2013-10-29 23:01:05 +0000

Application Name: Microsoft PowerPoint

Application Bundle ID: com.microsoft.Powerpoint

Application Signature: PPT3

Application Version: 14.0.0.100825

Crashed Module Name: unknown

Crashed Module Version: unknown

Crashed Module Offset: unknown

Blame Module Name: unknown

Blame Module Version: unknown

Blame Module Offset: unknown

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

I need help please, my project presentation is tomorrow evening.

Thanks

MacBook Pro, OS X Mavericks (10.9)

Posted on Oct 29, 2013 4:08 PM

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Answer 1

Oct 30, 2013 9:54 AM in response to protean_2

same here. no update from MS pending either.

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Answer 2

protean_2 Author

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Oct 30, 2013 10:08 AM in response to anthony287

I just updated my microsoft office suite and that seemed to solve my problem, maybe you can try the same.

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Answer 3

EmAnTo

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9 points

Nov 29, 2013 1:55 AM in response to protean_2

I have a different question - can you guys edit lines? for example change their thickness? Whenever I try to edit any lines - on object or graphs - both on powerpoint and excell the app crashes. I can change their colour but not other proprieties. It works fine on word2011. The same is happening on my wife's mac, but I haven't notice any threads on this issue anywhere.

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Answer 4

Nov 29, 2013 2:03 AM in response to EmAnTo

Have you updated to the latest version Office -> 14.3.9?

Clinton

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Answer 5

EmAnTo

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Nov 29, 2013 2:06 AM in response to clintonfrombirmingham

Yes I did update it.

I called microsoft in Poland yesterday and the technical support guy said they never came across this problem before and it must be some issue on my mac - he said a re-install of the office should fix the problem. I still didn't try that option because I am very skeptic about it as I tried it on my wife's mac, and it also crashes.

Cheers

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Answer 6

Jan 11, 2014 5:38 PM in response to protean_2

How do I update the microsoft PowerPoint 2011

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Answer 7

EmAnTo

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Jan 14, 2014 4:01 AM in response to Uchmantee

Go to Help --> Check for updates

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Answer 8

tommpea

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Mar 5, 2014 8:23 AM in response to protean_2

update your microst office suite and it will work fine i was having the same issue then check for micorsoft office updates and bingo it works fine.

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Answer 9

LLXLSQCY

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Apr 2, 2014 2:09 PM in response to protean_2

I have the problem of updating my powerpoint, can you tell me what to do? Is it updating in App store? Thanks

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Answer 10

Apr 2, 2014 2:13 PM in response to LLXLSQCY

PowerPoint has nothing to do with the Mac App Store.

If you're able to open PowerPoint, go under the Help menu and select "Check for Updates." If you can't open PowerPoint do the same with any Office application. The latest version of Office 2011 is 14.3.9.

Clinton

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Answer 11

anobre27

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Mar 30, 2015 2:41 PM in response to protean_2

Hi there,

I found the explanation and a fix to the problem in another forum. It appears power point does not like that the MAC switches between graphic cards (one in the Intel chipset on the motherboard -where the normal use sits; and the more powerful dedicated graphics card that is invoked when power point goes to slideshow mode), so it freeze and then crash. There is an app (open source) in the web (gfxCardStatus https://gfx.io/) that installs minimally on your system (just an "i" on the upper toolbar). It tells you what graphics card is in use by the machine and allows that you choose among three settings for graphics cards switching (integrated only, discrete only and dynamic switching). My power point stopped crashing after I chose integrated or discrete options. Good Luck.

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