Moarbeets
Level 1 (0 points)

Q: My Itunes will not open, it just bounces up and down

My Itunes will not open, it just bounces up and down and then says Itunes quit unexpectedly as if it has crashed? I have no idea what to do?..Its a terrible thought to think a lifetime worth of music is gone. PLEASE HELP!

MacBook (13-inch Early 2008), Mac OS X (10.7.5)

Posted on Oct 29, 2013 4:58 PM

by C F McBlob,Solvedanswer
C F McBlob C F McBlob
Level 4 (2,870 points)
A:

If it does it under the other account it's probably not permissions.

Just in case, Disk Utility is in the Applications/ Utilities folder

util.jpg

Select your HD and click Repair Disk

repair.jpg

 

ANYTHING at all can be uninstalled.
iTunes too.

Right click the app itself and choose "Get Info".

itunesinfo.jpg

Make sure EVERYTHING says "Read & Write", and you CAN uninstall it.

Then, redownload and run iTunes.

Posted on Oct 29, 2013 5:25 PM

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Moarbeets

Q: My Itunes will not open, it just bounces up and down

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  • Helpful answers

  • by C F McBlob,

    C F McBlob C F McBlob Oct 29, 2013 5:03 PM in response to Moarbeets
    Level 4 (2,870 points)
    Oct 29, 2013 5:03 PM in response to Moarbeets

    1. Try it under another user account.

    2. Repair permissions using the Disk Utility.

    3. Worst case, uninstall and reinstall iTunes.

  • by Moarbeets,

    Moarbeets Moarbeets Oct 29, 2013 5:16 PM in response to C F McBlob
    Level 1 (0 points)
    Oct 29, 2013 5:16 PM in response to C F McBlob

    I tried another user account and the same error came up. I not familiar with repairing permissions using disk utility, and I've tried to figure out how to uninstall Itunes but it says "iTunes can't be modified or deleted becasue its required by mac os x

  • by C F McBlob,Solvedanswer

    C F McBlob C F McBlob Oct 29, 2013 5:25 PM in response to Moarbeets
    Level 4 (2,870 points)
    Oct 29, 2013 5:25 PM in response to Moarbeets

    If it does it under the other account it's probably not permissions.

    Just in case, Disk Utility is in the Applications/ Utilities folder

    util.jpg

    Select your HD and click Repair Disk

    repair.jpg

     

    ANYTHING at all can be uninstalled.
    iTunes too.

    Right click the app itself and choose "Get Info".

    itunesinfo.jpg

    Make sure EVERYTHING says "Read & Write", and you CAN uninstall it.

    Then, redownload and run iTunes.

  • by Moarbeets,

    Moarbeets Moarbeets Oct 29, 2013 5:34 PM in response to C F McBlob
    Level 1 (0 points)
    Oct 29, 2013 5:34 PM in response to C F McBlob

    Hey, Solved my problem and all my music was still there after reinstalling. Thanks a lot man for the help!