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Mac OS X can't be installed on this computer

Hi, I have a 13" Macbook pro that I bought with 10.6.4. I still have the original grey installation CD. I have updated past 10.6.4, but can't remember what version I was on. I recently went format the hard drive and re-install using my original CD, but I get the message "Mac OS X can't be installed on this computer". I've tried zero'ing out the drive, formatting it to extended journaled, wiping the pram/nvram, but it seems no matter what I do I keep getting this error. Please advise.

MacBook Pro, Mac OS X (10.6.4)

Posted on Oct 29, 2013 8:22 PM

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35 replies

Oct 29, 2013 8:27 PM in response to rlfunique

See if this helps:


Drive Partition and Format


1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.


2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.


3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Apply button and wait until the process has completed.


4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.


5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.


6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.


Steps 4-6 are optional but should be used on a drive that has never been formatted before, if the format type is not Mac OS Extended, if the partition scheme has been changed, or if a different operating system (not OS X) has been installed on the drive.

Oct 30, 2013 9:08 AM in response to Kappy

Hi Kappy and thanks for the response. I did exactly as you said, but the problem persists. My guess is that when the OS upgraded it saved something somewhere that the grey installation disk is seeing and not letting me install because of it. That's why I tried clearing the PRAM and NVRAM. The partition steps in your comment had me thinking it would solve my problem, but, unforunately not 😟

Oct 30, 2013 10:58 AM in response to Kappy

I remember having a problem like this a few years in the past, and I solved it by formatting the hard drive using a Gparted live CD I had handy. Chose the HFS+ format in Gparted, applied changes, rebooted, and voilà. Could have something to do with the GUID on the drive being corrupted or unreadable.


Do you have a restore partition on this drive (due to a prior installation of, say, Lion or a more recent version of OS X)? It could prevent you from downgrading to an older version of the OS. Plus, when you say you zeroed out the drive, it may mean you actually deleted the MacintoshHD startup volume, not the whole disk.

Oct 30, 2013 5:40 PM in response to FrenchToast

@ French Toast. I have actually used gparted before and had a disk laying around. I did as you said. Suprisingly there were 3 partitions on the drive (This is especially suprising since prior to trying your solution I had done the partition steps in Kappys response). One was unallocated, one was labeled boot, and the other was unknown. I erased them all to unallocated, and formatted the entire things as HFS+ as you said. There was unfortunately absolutely no difference when I rebooted with the original Mac OS X installation CD.

Oct 31, 2013 11:50 AM in response to FrenchToast

As I said in my 2nd post


"When this error message is showing all the menu items are grayed out, but I can choose to try and restore from timeline which then makes all the menu items enabled, so I can get in to the disk utility and such."


To more clear:


I select my language and click next. The error message is then shown "Mac OS X can't be installed on this computer" and there are two options, one is to restart, and one is to restore a backup. At this point, all the menu items are disabled. I can click on the restore from backup option, which brings up the restore from backup window, it is rather large, and there is a tonne of text on it. One of the options is to restore from timeline. Anyways, at this point, the menu items are enabled and I can access Disk Utility.

Oct 31, 2013 12:19 PM in response to rlfunique

OK, so once you access Disk Utility, can you select your hard drive (not the startup volume that should be right under it, the drive itself) and format/erase it? From what you describe, it seems the drive GUID is unreadable or corrupted, and OS X shows it can't install on it. The best way to solve the issue would be to completely overwrite what's on the drive, and install anew.


Of course, at this point, you're sure the DVD you're trying to install from is either the one that originally came with this particular Mac, or a retail DVD?

Nov 1, 2013 1:36 AM in response to rlfunique

Did you upgrade this MacBook Pro since you bought it? New hard drive, more RAM, a different logic board (there are several threads on this forum about people experiencing repetitive kernel panics due to a combination of faulty logic boards and GPUs), etc...?


Additionally, did you create a new partition while in Disk Utility, as Mac OS extended (journaled) on a GUID Partition Table volume? On a clean drive, that's mandatory for Snow Leopard.

Mac OS X can't be installed on this computer

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