New Macbook Pro Battery Dead?

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New Macbook Pro Battery Dead?

Hello, I recently purchased a new Retina Macbook Pro (2.6Ghz, 8GB Ram). However, I cannot use the computer unplugged from the power source, and also the battery condition says replace now! However , when I look at the system information I get this:

Model Information:

Serial Number: D8**********1764

Manufacturer: SMP

Device Name: bq20z451

Pack Lot Code: 0

PCB Lot Code: 0

Firmware Version: 702

Hardware Revision: 3

Cell Revision: 379

Charge Information:

Charge Remaining (mAh): 6477

Fully Charged: No

Charging: No

Full Charge Capacity (mAh): 6573

Health Information:

Cycle Count: 1

Condition: Replace Now

Battery Installed: Yes

Amperage (mA): 0

Voltage (mV): 12748

Do you guys think it is a hardware issue or a software issue? I appreciate any help, I needed my laptop for this week so I do not want to return it.

Also, the freezing problem occurs. It occurred 7 times in one day.

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9)

Posted on Oct 29, 2013 8:33 PM

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Answer 1

Oct 29, 2013 8:45 PM in response to merdem9

merdem9 wrote:

I needed my laptop for this week so I do not want to return it.

well you need to return it before the 14 day return policy has expired. If that has past, bring it to Apple to have it looked at and fixed under warranty.

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Answer 2

erdogany

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Nov 29, 2013 5:49 PM in response to merdem9

today (29.11.13) i have purchased an macbook pro retina 13 inch late 2013 which is middle version(256gb) from turkey and i do had the same values that you have mentioned about. and also one of my friend did buy exactly the same model from canada-toronto. he did had the same problem.

i downloaded coconoutbatttery which showes you how much mah left on your mac and the real percentage etc.

at that program you can see how long you have been using your mac and how many cycles it did. at that program my macs battery cycle is 2 but as you exprienced when i check from system report my macs battery cycle is 379.

i have been using my mac all day long and i havent recognized any problem with the battery so i guess it could be due to the software. i think that the values that are shown at battery cycle are not true.

my friend will ask tomorrow and if i have time i will reply what apple store said to him

hocam bu arada butun yazıyı yazdıktan sonra nıcknamını smdi gordum ve turk oldugunu smdi fark ettim:) anlatamadığım veya anlamadığın bisey var ise burdan sorabilirsin

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Answer 3

Nov 29, 2013 5:56 PM in response to merdem9

reset the System Management Controller (SMC).

Youre getting a false warning on the mAh capacity of the battery

If not changed, contact Apple for service

or as mentioned, exchange within 14 days.

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Answer 4

Canzz

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Nov 30, 2013 8:24 AM in response to merdem9

Yesterday I purchased a new rMBP 256 and have the same issues. 379 battery cycles. Battery seems fine though, I'll contact them today.

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Answer 5

Nov 30, 2013 8:27 AM in response to Canzz

Canzz,

Are you saying that your NEW MacBook Pro shows 379 cycles?

Something's definitely wrong if that's the case. Take your machine in and have it replaced ASAP!

Clinton

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Answer 6

Canzz

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Nov 30, 2013 8:30 AM in response to clintonfrombirmingham

It doesnt seem like it realy did 379 cycles. It cant be a coincidence that all the guys here bought new rMBP 256 and found out that its already 379 cycles. Lets see

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Answer 7

Canzz

Level 1

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Nov 30, 2013 8:32 AM in response to merdem9

Please change the title as "New rMBP users, check you battery cycle! " maybe there are more people who didnt even looked at it

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