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Touch ID not working with App Store or iTunes Store.

Touch ID is working fine to Unlock my phone. But it won't pop up when I download something on App Store or iTunes Store. I have it on on the settings but it doesn't even pop up it just tells me to type my password. It used to pop up and tell me to scan my fingerprint but now it doesn't say anything.

iPhone 5s, iOS 7.0.3

Posted on Oct 30, 2013 12:34 AM

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Question marked as Top-ranking reply

Posted on Oct 30, 2013 1:13 AM

Settings > General > Restrictions > Require Password > do nut use Immrdiately, use 15 minutes.

Settings > General > Touch ID & Password > Touch ID > iTunes & App Store: ON?

13 replies

Dec 3, 2013 4:43 AM in response to IJ_806

Hi,

Glenn from Sweden here. I'm new to this forum and can't see if this have been solved yet, but the following worked for me:


Go to

Settings > General > Touch ID & Password > Touch ID > iTunes & App Store


If the slider "iTunes & App Store" is already set on "On" then slide it to "Off" and turn it back on again. You will now be prompted to enter you App Store password.


Now it should work to purchase apps with a touch of your fingerprint.


Hope this helps :)

Mar 11, 2014 12:57 PM in response to IJ_806

In spite of these helpful suggestions, it seems to me that it is not possible to use touch ID to sign in to the App store unless you are making a 2nd or 3rd purchase in a row. If I decide on a whim to download an app, I will not be able to use my touch ID without first going to settings and re-enabling the setting --- which requires my password. So as far as I can see, the only benefit to using touch ID in the App store is if you plan to download more than one app within a 15 minute period.

Dec 5, 2014 1:42 PM in response to ckuan

This article is helpful, if you're setting up Touch ID for the first time. But it's not helpful if you have a problem with the App Store not showing the Touch ID option in the pop-up menu. I've reset it many times in Settings to use touch ID for the App Store, but when I need it in the App Store only the "enter your password" option shows, not Touch ID. I have a non-Apple app that has no problem giving me the Touch ID option when I sign in. And yet Apple can't seem to get it to work in their own app.

Touch ID not working with App Store or iTunes Store.

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