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Q: Connection on Airplay keeps dropping, suspect caused by IOS 7

I had no problem playing movies from either iPad 2 or iPhone 4s before the IOS upgrade.
But recently the connection seems dropping evey few minutes when playing movies from on device.

Anyone has any problem lately?

iPhone 4S

Posted on Oct 30, 2013 2:39 AM

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Q: Connection on Airplay keeps dropping, suspect caused by IOS 7

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  • by rmeijer,

    rmeijer rmeijer Dec 10, 2013 11:35 AM in response to deebrown
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    Dec 10, 2013 11:35 AM in response to deebrown

    Same problem here... it's connected to a 1000 Mbps port and the connection still drops every 10 seconds!

    No support from Apple so far, good bye ATV.

     

    Bought a Roku 3 a couple minutes ago...

  • by Jonnypz4,

    Jonnypz4 Jonnypz4 Dec 10, 2013 12:03 PM in response to rmeijer
    Level 1 (0 points)
    Dec 10, 2013 12:03 PM in response to rmeijer

    I think I have sorted this out! Most routers have a smart setup or smart wifi. This changes the channel to the cleanest channel. Turn it off and give it a permanent channel number. This has stabilised my signal and at present has stopped it dropping out! Fingers crossed!!!

  • by rmeijer,

    rmeijer rmeijer Dec 10, 2013 12:06 PM in response to Jonnypz4
    Level 1 (0 points)
    Dec 10, 2013 12:06 PM in response to Jonnypz4
    I think I have sorted this out! Most routers have a smart setup or smart wifi. This changes the channel to the cleanest channel. Turn it off and give it a permanent channel number. This has stabilised my signal and at present has stopped it dropping out! Fingers crossed!!!

     

    I am using a wired-connection... no luck so far.

  • by Jonnypz4,

    Jonnypz4 Jonnypz4 Dec 10, 2013 12:09 PM in response to rmeijer
    Level 1 (0 points)
    Dec 10, 2013 12:09 PM in response to rmeijer

    Both your Apple TV and the device your airplaying from? Sorry if I'm a bit thick!!!!

  • by Jonnypz4,

    Jonnypz4 Jonnypz4 Dec 10, 2013 12:15 PM in response to rmeijer
    Level 1 (0 points)
    Dec 10, 2013 12:15 PM in response to rmeijer

    I'm not sure if that last reply was clear, I take it your Apple TV is wired but are the devices your trying to airplay from?

  • by Chapy66,

    Chapy66 Chapy66 Dec 12, 2013 12:00 PM in response to deebrown
    Level 1 (0 points)
    Dec 12, 2013 12:00 PM in response to deebrown

    I am having the same problem using iOS 7 and Apple TV using AirPlay.

    I am using a iPhone 5S and an iPad 4.  They both drop off of AirPlay are random.

    If I reboot the iPhons 5S or iPad 4, then I can get back onto AirPlay for a short period before it drops.

     

    I am using this in a classroom setting and AirPlay and Apple TV is totally useless.

    When using iOS 6, we never had any problems with AirPlay dropping.

     

    I don't understand why Apple hasn't fixed this #$@* problem.

     

    The only way to teach classes on the iPhone & iPad are to hardwire them into an HDMI port of the computer/projector.  This is taking us back about 5-10 years before we had wi-fi.

     

    Please fix this problem

    Chap

  • by WHS ict,

    WHS ict WHS ict Dec 12, 2013 2:59 PM in response to diesel vdub
    Level 1 (12 points)
    Servers Enterprise
    Dec 12, 2013 2:59 PM in response to diesel vdub

    stop being so arrogant.
    my network is fine. it better be, i control every last aspect of it,
    however, we get regular loss of conenction every 7 minutes

     

    slimming down to an AE, and ATV and an ipad. rock solid wpa2 connection to the ipad, wired everywhere else. still get loss of connection.

     

    so. if it is, as you claim, the 'network'. what exactly is it that could cause this? nothing else experiences errors. a download cna download for 8 hours without a hitch, so the connection is up all that time.

  • by Jonnypz4,

    Jonnypz4 Jonnypz4 Dec 13, 2013 1:16 AM in response to WHS ict
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    Dec 13, 2013 1:16 AM in response to WHS ict

    I can only tell you what worked for me, your problem maybe different. However, all new routers have something called smart wifi, my connections on all devices were fine with this switched on until I came to use airplay to my TV from any non wired device.

    By switching this off and giving 2.4 and 5 ghz a dedicated channel number it stopped my issue.

     

    Smart wifi automatically keeps changing channel numbers to the one with the least interference on it which could interrupt the streaming for a millisecond and stop airplay.

  • by WHS ict,

    WHS ict WHS ict Dec 13, 2013 3:39 AM in response to Jonnypz4
    Level 1 (12 points)
    Servers Enterprise
    Dec 13, 2013 3:39 AM in response to Jonnypz4

    i'm using fixed channels. and i still get dropout. next test will be to have everything wired in and see if i get dropouts still. i am expecting that i will, since this seems to be an ios issue.

  • by Chisleu,

    Chisleu Chisleu Dec 13, 2013 8:49 AM in response to deebrown
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    Dec 13, 2013 8:49 AM in response to deebrown

    I'm also having this problem. It seemed to have started after I allowed the Apple TV to update. Now I disconnect after a few minutes of audio playing, or airplay video playing.

     

    Both the computer and appletv are up to date.

     

    The apple TV is hard-wired to a GbE port. The laptop is a new Mavericks MBA on a 5GHz AC router. Zero interference because I live in the country.) It is the only device I used on 5GHz band. I use 2.4Ghz for my phones and all over devices in the home.

     

    I'm happy to troubleshoot. I'm ordering a USB->GBe adaptor for the MBA to confirm it isn't wifi related. The new MBA's on Mavericks are confirmed to have an issue with wireless where packets can become very latent due potentially due to power saving mode being set in the driver. I have disabled this powersaving mode by running 5 pings a second to a site so I have sub 2ms latency to my router.

     

    I've already escalated the wifi issue up the chain at Apple so if the ethernet solves the problem, I will add that to the wifi issues of the MBA. If it doesn't, I will start an issue with Apple over the ATV.

  • by J.berglund,

    J.berglund J.berglund Dec 15, 2013 4:57 AM in response to deebrown
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    Dec 15, 2013 4:57 AM in response to deebrown

    I also tried selecting a dedicated channel no one else close to me used. But it didn't fix the problem.

    When I'm streaming spotify over airplay, connection drops between 2-20 min.

    All the latest updates on my iPad, macbook and apple tv.

  • by aendaman,

    aendaman aendaman Dec 15, 2013 11:47 PM in response to deebrown
    Level 1 (0 points)
    Dec 15, 2013 11:47 PM in response to deebrown

    I am getting dropouts when streaming from an iOS 6.1.3 ipad 2 as well as from an MacBook running osx 10.6.8 BUT only when I initiate the stream from these devices. When I start the stream from the Apple TV 3rd gen using home sharing, no problems whatsoever. That makes me think it is a directional problem...

     

    Changing wifi channels did not help anything. Also, if it was a network problem either direction should not work.

  • by Powders,

    Powders Powders Dec 17, 2013 1:56 AM in response to Jonnypz4
    Level 1 (0 points)
    Dec 17, 2013 1:56 AM in response to Jonnypz4

    Jonnypz4,

     

    Your tip worked for me. I have had no problems since changing Wifi channels. It has also improved download speed

     

    Regards

     

    Ian

  • by Vancouver Scott,

    Vancouver Scott Vancouver Scott Dec 19, 2013 1:59 PM in response to deebrown
    Level 1 (0 points)
    Dec 19, 2013 1:59 PM in response to deebrown

    Having same problem with AppleTV 3rd Gen.  Drops ever 6 minutes like clock work when using Airplay from 3 different IOS7 enabled devices. 

     

    • Not Bluetooth issue, (placed iphones 1 foot from AppleTV)
    • Network fucntioning normally with every other device, router, smarttv, etc etc. Signal strength is full bars.

     

     

    Very frusterating, almost ready to take it back, checking here for supprot first. 

     

    I get a kick out of the sycophant Apple apologists dismising us out of hand.

    Apple iOS isnt supposed to be like Windows, I shouldnt have to figure anything out thats why I pay more for it.

    Plug and Play is promised and not delivered.

  • by Vancouver Scott,

    Vancouver Scott Vancouver Scott Dec 19, 2013 2:08 PM in response to Vancouver Scott
    Level 1 (0 points)
    Dec 19, 2013 2:08 PM in response to Vancouver Scott

    follow up. dedicated channel did not help me either

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