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Q: Connection on Airplay keeps dropping, suspect caused by IOS 7

I had no problem playing movies from either iPad 2 or iPhone 4s before the IOS upgrade.
But recently the connection seems dropping evey few minutes when playing movies from on device.

Anyone has any problem lately?

iPhone 4S

Posted on Oct 30, 2013 2:39 AM

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Q: Connection on Airplay keeps dropping, suspect caused by IOS 7

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  • by Bill13725,

    Bill13725 Bill13725 Aug 10, 2016 9:18 AM in response to deebrown
    Level 1 (4 points)
    Aug 10, 2016 9:18 AM in response to deebrown

    I'm not sure this is an iOS problem.  I am trying to use airplay on a MacBook Pro and have the problem of the connection dropping and sometimes a message from Mac OSX saying the connection with "family room TV" was lost.

  • by Bill13725,

    Bill13725 Bill13725 Aug 10, 2016 9:21 AM in response to deebrown
    Level 1 (4 points)
    Aug 10, 2016 9:21 AM in response to deebrown

    I'm not sure this is an iOS problem.  I am trying to use airplay on a MacBook Pro and have the problem of the connection dropping and sometimes a message from Mac OSX saying the connection with "family room TV" was lost.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Aug 10, 2016 10:09 AM in response to Bill13725
    Level 4 (2,925 points)
    Apple TV
    Aug 10, 2016 10:09 AM in response to Bill13725

    If either of the devices is on WiFi, you may be experiencing interference. I believe OSX has a built-in capability to display the signal strength of nearby networks. You should try to pick a channel for your network that's different. Channels 1, 6, and 11, or any of the 5 GHz channels are best. Login to your router and change the channel.

  • by Slimmmerman,

    Slimmmerman Slimmmerman Aug 13, 2016 12:32 PM in response to diesel vdub
    Level 1 (4 points)
    Aug 13, 2016 12:32 PM in response to diesel vdub

    You say this a lot, but it doesn't cut out to either of my Apple Airports, just my Apple TV, so how can it be the network?

  • by Diana.McCall,

    Diana.McCall Diana.McCall Aug 13, 2016 1:41 PM in response to Slimmmerman
    Level 4 (2,925 points)
    Apple TV
    Aug 13, 2016 1:41 PM in response to Slimmmerman

    Hi. Do you have a problem that you'd like to fix, or do you just want to argue? If you have a problem, you could start a new question, describe the problem, the fixes you have already tried, etc. It would also help if you described your network setup, routers, switches, APs, WiFi extenders, devices on ehternet or WiFi, etc.

  • by thaleb,

    thaleb thaleb Aug 14, 2016 4:45 AM in response to diesel vdub
    Level 1 (4 points)
    Aug 14, 2016 4:45 AM in response to diesel vdub

    You are quite the arrogant guy!  You must be an Apple Genius.....I get a lot of dropouts and lost connections.  It happens on the following for me:-

     

    1) Ipad Mini 2

    2) Iphone 6s

    3) Ipad Air 2

     

    and on all 5 Apple Tvs (3 here in Switz and 2 in Spain)

     

    and on my brand new Swisscom router in Switzerland

     

    and on my brand new Huawei router in Spain

     

    Now what you got Bighead?  Let me guess, you are 30, right?

  • by Slimmmerman,

    Slimmmerman Slimmmerman Aug 14, 2016 10:35 AM in response to Diana.McCall
    Level 1 (4 points)
    Aug 14, 2016 10:35 AM in response to Diana.McCall

    Yes, i do have a problem, that's why I made the comment!

     

    my Apple TV was working great 2 weeks ago, no problems with AirPlay from my iMac or movies from Apple, but this weekend everything freezes intermittently, music cuts out or movies stop. My internet is high speed and ATV is linked direct to Internet via cable.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Aug 14, 2016 1:06 PM in response to Slimmmerman
    Level 4 (2,925 points)
    Apple TV
    Aug 14, 2016 1:06 PM in response to Slimmmerman

    OK. As I suggested, a new question might be a better way to handle this. But, have you tried the obvious steps of restarting the router, then power-cycling ATV? What version ATV is it? Have you made any changes related to DNS (internet name servers)?

  • by d33znutz45,

    d33znutz45 d33znutz45 Sep 10, 2016 10:59 AM in response to deebrown
    Level 1 (4 points)
    Sep 10, 2016 10:59 AM in response to deebrown

    So I don't know if everyone is still checking this thread.  Honestly I just created a username just to help everyone out.  So I've had problems with apple tv disconnecting and then I tried airplay from the Iphone and it disconnects every so often.  So I'm currently testing a theory and its looking pretty good right now.  I have a netgear wifi router connected to comcast right now.  On my netgear router i gave apple tv the highest queue for QOS so it can monopolize the connection when being used.  I also moved my firewall security down to the minimum on Comcast's wireless router.  I honestly believe that was really the cause of the disconnects.  I've been testing an 11 minute video off of youtube, airplayed to apple tv, and every since i adjusted the firewall setting to Minimum on Comcast it hasn't had a problem yet.

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