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Can't Print after OSX Upgrade

Can't Print after OSX Upgrade

MacBook Air, OS X Mavericks (10.9), Can't Print after OSX Upgrade

Posted on Oct 30, 2013 6:47 AM

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Posted on Oct 30, 2013 7:37 AM

I just upgraded to Mavericks 10.9 from 10.8 last night on my MacBook Pro. I have lost all printing capabilities. Not sure what else.

22 replies

Nov 2, 2013 6:11 AM in response to Larry0154

I have a Brother MFC-J825DW that I used fine before the upgrade to Mavericks. I have a MacBook Pro Retina and now have lost all printing capabilities. The scanning works for some reason from both ends but no printing. Brother came out with a bunch of drivers last month, but none have any effect.


I did a reset to factory defaults, re installed drivers, ....reset the printer, still no joy. Hopefully Brother figures something out soon.

Nov 2, 2013 8:33 AM in response to Estigarribia

I just purchased a new iMac, migrated everything from my old iMac, and downloaded Mavericks and it did not find my printer wirelessly. I had to turn off my old iMac which was connected through WiFi to the printer. When I turned the printer on (with my older iMac on), Mavericks identified the printer only as part of my old iMac.


Once I turned my old iMac computer off, turned off the new computer, then turned the wireless printer on, then turned my new Mac back on, it discovered the printer and scanner and I was able to print wirelessly. It took awhile, however--it found the scanner part of my printer before it found the printer.


It's bizarre that I had to turn the old iMac off and "re-find" the printer. Also bizarre that it took some time to find the printer portion of the multi-function printer--it found the scanner before finding the printer.

Nov 3, 2013 11:26 PM in response to Estigarribia

I too, cannot print to network printer (pc on XP) after installing Mavericks. Resetting, deleting, and reinstalling doesn't help. Drivers are correct. The printer says its paused but it won't respond to"resume". this configuration worked perfectly for two years before installing Mavericks. (This happens to be a Brother printer but I don't think it matters.)

Nov 4, 2013 6:33 AM in response to Estigarribia

After installing Mavericks i cannot print Canon MF4018 anymore on my network printer.

The printer has connected to a Windows XP pc, i see it under settings Windows printer but when i launch a print the printer goes into "pause" state. The message i see is "unable to connect to printer".

I had this connection since Snow Leopard > Mountain Lion and it has always worked print Canon MF4018 - Ghostscript.

MacBook Pro, OS X Mavericks (10.9)


Please, help me!!

Nov 4, 2013 8:03 AM in response to Estigarribia

One of my users is having the same problem. After the latest update she's not able to print to our Canon iR3230 UFR II. I deleted the printer, Resseted the Printer Systems, re-installed the driver and still she is getting the same error message "unable to connect to printer" and then it goes to 'pause' state. There's gotta be a workaround to this issue. Can some one help? Thanks!!!

Nov 15, 2013 7:45 PM in response to Estigarribia

Hi i am also having the same problem, i have been connected wirelessly to an HP laserjet 1020 for over a year and ive had no problems but since the update to Mavericks i am getting the same problem saying "unable to connect", then i click resume and the same error message over and over, regardless of whether it is a wireless or wired connection. We've reset the printing system, reinstalled the printers etc. and still nothing has worked. Does anyone have any idea what to do? I've tried everything on the troubleshoot websites and done all the things suggested but nothing has worked at all. If anyone can help id be really appreciative thanks!!

Nov 17, 2013 8:08 AM in response to Estigarribia

Me too. I have two printers. One (a newish Oki) is connected to router and connects ok from iMac over wifi. The other is a Samsung hosted on an XP PC on network connected via PC USB. This has worked fine up til now from iMac, but I cannot connect to this one anymore since installing Mavericks. I've tried the whole reset / re-add routine and downloaded the latest drivers from Apple.


Seems like lots of people are having similar problems. 😟

Nov 25, 2013 5:40 PM in response to Estigarribia

You have to RESET the printing system as below. But BEWARE...THIS TRICK ONLY WORKS IF you "RIGHT" click the (big) box above the "+" and "-" signs...it took me 2 hours to figure out this ESSENTIAL bit of knowledge that was missing from the directions below (lifted right off of Apple's support site)!

Good Luck!


Mac OS X includes a Reset Printing System troubleshooting function that you might want to use after you try all other printing troubleshooting steps for Mac OS X 10.6 or later, or Mac OS X 10.5.8 or earlier.

What does Reset Printing System do?

  • Deletes all queues and jobs.
  • Resets all printer settings to their default by deleting configuration files.
  • Performs a permissions check on the /tmp directory.

Any printers, scanners, or fax modems that previously appeared in System Preferences will need to be added again after resetting the printing system.

Resetting the printing system in OS X Lion

To use the Reset Printing System function in Lion, follow these steps:

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Scan from the View menu.
  3. Hold down the Option key while clicking the "-" (Remove printer) button. If no printers are currently added, hold down the Control key while clicking in the box that appears above the "+" (Add printer) button, then choose Reset printing system… from the contextual menu.

Can't Print after OSX Upgrade

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