sacfxdx2

Q: Mavericks and Outlook - repeated download of same emails

Since my Mavericks upgrade my outlook 2011 download duplicate emails that have already been received.  I rebuilt my identity database and it did not help.  I am on Outlook 14.3.8 (Outlook 2011).  Does anyone know how to either fix this issue permanently or roll back the Mavericks upgrade? 

iMac, OS X Mavericks (10.9)

Posted on Oct 30, 2013 7:13 AM

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Q: Mavericks and Outlook - repeated download of same emails

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  • by mkissl,

    mkissl mkissl Feb 27, 2014 7:02 AM in response to dotnetbrett
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    Feb 27, 2014 7:02 AM in response to dotnetbrett

    Dotnetbrett - The workaround is still working for me - but I keep my laptop plugged in all the time, so I can't tell if it did anything to the battery - sorry can't help you there.

  • by dotnetbrett,

    dotnetbrett dotnetbrett Feb 27, 2014 10:11 AM in response to mkissl
    Level 1 (5 points)
    Feb 27, 2014 10:11 AM in response to mkissl

    Thanks for the help, there is info in system preferences about battery life and it is not too bad on battery. Thanks for the response and let me know if you find anything else helpful, and Ill do the same.

  • by alincarmel,

    alincarmel alincarmel Mar 5, 2014 7:56 PM in response to Terry D Younkin
    Level 1 (0 points)
    Mar 5, 2014 7:56 PM in response to Terry D Younkin

    Hi - I tried this for starters, but it didn't really cut it. Opened Outlook for Mac 2011 and went into Tools/Rules, and deselected "Dupe Messages," which did the trick.  I also went into "Accounts/Advanced," and set the remove from server setting to "One Week." It's been over a week now, and not a single duped message.  This computer is not on an Exchange server - just your average pc on a wireless home network.  I left the "Prevent App Nap" setting alone since it seems to work in tandem with the delected "Dupe Messages" option. Why go looking for trouble, right?

     

    Good luck!

     

    alincarmel

  • by VFANG-TP,

    VFANG-TP VFANG-TP Mar 13, 2014 11:51 PM in response to JoFr123
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    Mar 13, 2014 11:51 PM in response to JoFr123

    I just tried it with your fix.  I really hope this work or I am totoally regrating to switch to Mac from PC as this Outlook is too important to me.  Thanks a lot.  I hope I don't need to keep deleting all the duplicated emails and sometimes too tired of looking and delete the real emails.

  • by alincarmel,

    alincarmel alincarmel Mar 19, 2014 1:20 PM in response to VFANG-TP
    Level 1 (0 points)
    Mar 19, 2014 1:20 PM in response to VFANG-TP

    Did this work out for you?  It's been close to three weeks and we've had zero duped e-mails.

  • by slfnyc,

    slfnyc slfnyc Mar 26, 2014 9:18 PM in response to Terry D Younkin
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    Mar 26, 2014 9:18 PM in response to Terry D Younkin

    i'm just encountering this issue (having just installed Maverick) - constant connection errors and duplicate emails.

     

    i so appreciate the tips posted and have just done the app nap step - just to maximize my chances of success, i'm trying now also to do the internet account step that you Terry first posted, but my 'internet account' box doesn't have a control panel or option - it just lists my email accounts and offers the system to add others.  am i looking in the wrong place or is this a format change since your post?

     

    if relevant -  i am completely dependent on continuing to use pop rather than imap format (for reasons i'm glad to share if anyone cares) and pray to avoid having to reinstall anything.

     

    thank you!!

  • by karynmadam,

    karynmadam karynmadam Mar 28, 2014 3:28 PM in response to alincarmel
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    Mar 28, 2014 3:28 PM in response to alincarmel

    Alincarmel: I tried to follow your method, but have NOTHING under Rules...

     

    I'd rather not delete emails off the server so often, as I have oodles of space there, and have needed to restore very old emails before... But tat of course makes it very problematic when it starts to download them all...

  • by karynmadam,

    karynmadam karynmadam Mar 28, 2014 3:45 PM in response to sacfxdx2
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    Mar 28, 2014 3:45 PM in response to sacfxdx2

    Back into the discussion... I have had no problems since mid-January, but they are back.. In January, I let the emails download, and went through and weeded all of the old ones out... twice.

     

    Then about a week ago, Outlook lost contact with my Main Identity, and built a new one (Identity 1). It had asked me to rebuild my Identity, but I got that sorted out with no problems.

     

    Then it did again yesterday, but there was no new Identity 1. I fixed that (went back to the last backup). A few hours later, Outlook decided to download all my emails while I was actually working. (I think I had switched over from another application, but Outlook was running in the background.) I have just re-deleted all the extras AGAIN.

     

    Another symptom is that often when I try to select a message in Outlook, it flips me over to Finder, and when I  go back to Outlook, it repeats the behaviour. At that point, the only fix is to Restart.

     

    Are these all connected? Who knows. My ISP (yes, they said it was them... see earlier) is of course out-to-lunch on this one.

     

    Thinking about switching email clients, but it seems that other clients (other than perhaps gmail) are as bad. Thoughts on this last point?

  • by Bcutty,

    Bcutty Bcutty Mar 28, 2014 4:07 PM in response to karynmadam
    Level 1 (0 points)
    Mar 28, 2014 4:07 PM in response to karynmadam

    Karynmadam

    We discussed this back in January I changed all my emails to IMAP and have not had the problem since January. Also it is really nice if you use several devices like I do (Air Book, iPhone, iPad) if you open an email on any device it shows opened on all devices which saves a lot of time because you don't have to open the email on all devices to eliminate the notifications of new mail that you have already looked at on another device. Anyways IMAP has worked for me on all four of my email accounts Comcast, Outlook, ATT, Gmail. Good Luck with whatever you decide to do!

  • by alincarmel,

    alincarmel alincarmel Mar 29, 2014 4:11 PM in response to slfnyc
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    Mar 29, 2014 4:11 PM in response to slfnyc

    In the Outlook toolbar, click on Tools to get to Outlook Preferences (you might need to select Show All to see the categories. Then, under E-Mail, select Rules, and then uncheck Dupe Messages if it is checked.  That did the trick for us, and we haven't had a duped e-mail since late February - the Inbox had close to 19,000 e-mails in it when my wife first brought the problem to my attention.

     

    Good luck!

     

    alincarmel

  • by Bioflyer,

    Bioflyer Bioflyer May 9, 2014 9:14 AM in response to alincarmel
    Level 1 (0 points)
    May 9, 2014 9:14 AM in response to alincarmel

    What if one has no rules to edit?  I see no way to add them or somehow specify NOT to DL duplicates.

     

    I do have a web-based (vs. Outlook) fix, though, if you are willing to adjust your behavior a bit.  Rather than leave all your messages in your (Yahoo!, Gmail, AOL, etc.) online Inbox, you can create a new folder called "Read Inbox" or "Received Inbox" ... or frankly, whatever you'd like, and routinely move your Inbox emails to that folder so that the only dupes DLed are those new ones coming into your regular Inbox.  I know this is a bit more labor-intensive and possibly inconvenient, but for those for whom the other fixes have not worked (like me), it will get rid of the problem.  I pretty much just use Outlook to categorize and file emails by project or subject for ease of future reference, and going through all those dupes was a major pain.  Then, after none of the recommended fixes worked for me, I figured I'd just mechanically remove any possible dupes to DL. 

     

    Anyway, for what it's worth .... good luck!

  • by alincarmel,

    alincarmel alincarmel May 10, 2014 7:58 AM in response to Bioflyer
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    May 10, 2014 7:58 AM in response to Bioflyer

    Hi - you don't need to have any Rules establshed.  In Outlook for Mac 2011, click the Toolbar, and when the dropdown opens, there should be a category called Rules.  If you click on that, you should see a dialogue box for Dupe Messages.  If the Enable Box is checked, uncheck it - that's all it took to eliminate the problem

     

    Good luck...

  • by Bioflyer,

    Bioflyer Bioflyer May 12, 2014 8:33 AM in response to alincarmel
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    May 12, 2014 8:33 AM in response to alincarmel

    I clicked the "Tools" tab and went to "Rules" and there is no category or dialog box called "Dupe Messages", in fact no dialog boxes at all ... for any of the "Exchange" "Imap" "POP" or "Outgoing" options.  I guess I could add the rule, but not sure why I'd add a rule I'd choose to not follow?

     

    Am I missing something?

  • by alincarmel,

    alincarmel alincarmel May 12, 2014 9:24 AM in response to Bioflyer
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    May 12, 2014 9:24 AM in response to Bioflyer

    You may be seeing the abbreviated version of the Toolbar.  Click on this link to access a possible solution to the issue.   http://support.microsoft.com/kb/2405550. I assume you've got Outlook for Mac 2011.

     

    Good luck...

  • by Bioflyer,

    Bioflyer Bioflyer May 12, 2014 9:39 AM in response to alincarmel
    Level 1 (0 points)
    May 12, 2014 9:39 AM in response to alincarmel

    I do Have Outlook 2011, but do not have a pill-shaped button of which they speak on any screen.  When I hit the "Rules" tab, I do not have any rules (including Dupe Messages) in any category.  Very frustrating.  Thanks for your help though.

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