After installing Mavericks on an imac, Mail would not sync with my Google Apps email account. After I clicked on All Mail the program crashed and now it crashes every time I open Mail. Does anyone have an suggestions?
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
General information.
Troubleshooting Permission Issues
Thank you. I deleted the account from gmail and reinstalled it. That fixed the crashes and the sync problem so I didn't need to go on to your advice. All looks good but now I get this message when sending: "The sender address was rejected by the server smtp.gmail.com. The server response was: Authentication Required." The user name and password are correct. Use SSL is checked. Password authentication is indicated and the password was accepted. Any ideas?
After installing Mavericks on my iMac, Apple Mail would not sync with my Google Apps email account. Now Mail crashes every time I open it. What's up?
