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Mavericks Finder window- and shadow-rendering issues-Screenshots

Is anyone having these issues? Is there a solution?

If this is monitored by Apple engineers, please take note:


Mac Desktop with "noise" in place of file icons

See: http://tvstrategies.com/mavericks/Mavericks_Desktop_icons.jpg



Finder windows with black drop-shadows instead of gradient shadows. The black dropshadow moves with the window when the window is moved:

See: http://tvstrategies.com/mavericks/Mavericks_Window_shadow.jpg



A Firefox window that renders as noise, behind an Excel window

See: http://tvstrategies.com/mavericks/Mavericks_Window_noise.jpg


These do not impact my ability to use the Mac, which works fine.


These issues may be related my other post from yesterday - see: https://discussions.apple.com/thread/5503570


Thank you

MacBook Pro, OS X Mavericks (10.9), 15" Model 6,2-Mid-2010 4GB RAM

Posted on Oct 30, 2013 10:46 AM

Reply
Question marked as Best reply

Posted on Nov 1, 2013 11:40 AM

Hi Steve,


Thanks for visiting Apple Support Communities.


I'd suggest trying the steps in this article to troubleshoot the video issues you're experiencing:


Apple computers: Troubleshooting issues with video on internal or external displays

http://support.apple.com/kb/HT1573


Start with these steps:

Reset the system

You can reset the Mac's parameter RAM and SMC.

Reset the resolution

...

Start up in Safe Mode.

If the issue occurs in Safe Mode as well, I'd recommend reinstalling Mavericks next.


Regards,


Jeremy

32 replies
Question marked as Best reply

Nov 1, 2013 11:40 AM in response to Steve H

Hi Steve,


Thanks for visiting Apple Support Communities.


I'd suggest trying the steps in this article to troubleshoot the video issues you're experiencing:


Apple computers: Troubleshooting issues with video on internal or external displays

http://support.apple.com/kb/HT1573


Start with these steps:

Reset the system

You can reset the Mac's parameter RAM and SMC.

Reset the resolution

...

Start up in Safe Mode.

If the issue occurs in Safe Mode as well, I'd recommend reinstalling Mavericks next.


Regards,


Jeremy

Nov 8, 2013 8:17 AM in response to jeremy_v

Hi Jeremy, The same problem has returned. I left my MacBook Pro with several applications running yesterday and closed the lid and did not use it again until this morning. There was a software update waiting (Mavericks Mail). I started closing my running apps (Photoshop, MS Office, Firefox v24) and the issue was there - black lines around all of the open windows (apps, finder) of any windows behind the program that was "on top" (which was MS Word).


So, "Un-mark" the "problem resolved" if you can.


- Thanks

- Steve

Nov 10, 2013 11:12 AM in response to Steve H

Hi, GKendrick - Yes, this is one of the symptoms that I had


FYI, in my dialog (above) with Jeremy of Apple. I tried as he suggested - via this site:


https://getsupport.apple.com/GetproductgroupList.action


...and got into an online chat with an Apple support person. I directed him to this thread. He suggested that this is a hardware problem and told me to set an appointment with an Apple Genius at an Apple retail store. I had the sense that this would be considered a paid support case (since my Applecare expired about 2 months ago).


I would beg to differ with this, since this appears to be a software defect that affects a certain configuration of machine, and not my machine.


I will set up a meeting this week, and report back to this thread about the outcome.

Nov 11, 2013 10:32 AM in response to Steve H

I'm having this same issue with window drop shadows rendering oddly! I'm relatively certain this is not a hardware issue (it never occured in previous version of the OS). It's happens on both my 15-inch Retina from early 2013 and my 15-inch from late 2010. Very frusterating. It's not a consistent issue, but it happens enough.


Steve H. - I would love to hear what the Apple Geniuses have to say about this.

Nov 11, 2013 11:24 PM in response to ChiDesigner

Yet another party chiming in here. I often use a particular old application that has started behaving oddly following my updating my laptop to Mavericks. I don't see garbage patterns when waking from sleep or switching between applications, as you are seeing. But when I type into my application, the text I type does not appear until I click outside the application to cause the application to lose its focus. Then my typed text suddenly appears. Then I can click back inside the application window and type some more. It seems to me that my problem, and all of the various display problems described above, are similar -- some old applications are not getting all of the "refresh the application screen display" messages that they are expecting. Hopefully this will be a helpful clue to the Apple Geniuses. :-)

Nov 20, 2013 10:50 AM in response to Steve H

I am having the same issue with the window shadow rendering. It looks exaclty like the pictures gkendric posted above. The last time it happened it also affected all the icons on my desktop and the the icons in dashboard. I had a quick chat with apple online... I pointed them to this thread. They did not agree this was a known issue, although it seems like there are a few of us encountering the same thing. This only started after the upgrade to Mavericks. It seems pretty straightforward to me.


The suggestion I received was to erase and reinstall mavericks. I am just a little dissapointed that is the suggestion. I am planning to take it in to an apple store as soon as I can. I am eager to see if anyone else has had any luck in resolving this issue. Also interested to see if the erase/reinstall solution fixes the issue.

Nov 20, 2013 11:00 AM in response to Steve H

Update, as promised.


http://www.macrumors.com/2013/11/15/apple-seeds-os-x-mavericks-10-9-1-beta-to-de velopers/


Good news! "...The release asks testers to focus on Mail, Graphics Drivers and VoiceOver..."


This may be for us. I hope so!


(PS - Because my Applecare expired in September (mid-2010 15" MacBook Pro), I was being asked to pay for a support incident. (even though it's a software defect). So I did not pursue that course any further.)

Dec 6, 2013 7:39 PM in response to Steve H

Count me as another victim of this problem. MacBook Pro 15" Mid 2010, 2.4 GHz Core i5, dual GPU. The problem has been fairly frequent since upgrading to 10.9 a month ago. Haven't been able to figure out what triggers it though. If anyone fiigures it out, please post back here. Meanwhile my fingers are crossed for 10.9.1 to fix it.

Dec 10, 2013 7:58 AM in response to Steve H

I went to the apple store. They ran diagnostics on my MBP. No issues in the general test. Then they ran a test that took about 15 minutes that focused on my GPU, as that is the most likely faulty component considering the shadow rendering issue. My computer passed that with flying colors as well.


Apple genius said that they could keep it for a 24 hour more intesive diagnostic test, but his suggestion was to take it home and erase/reinstall mavericks and see if that fixed the issue. I did that. Cleared whole system. Left all data and settings on my backup drive.


After a fresh install it happened again within 6 hours. Boo.


I hope for a software update that addresses this. I fear that it is an issue with the GPU in our MBP's. There are other threads that suggest that might be the case and our GPU's have trouble handling the more intensive graphics in Mavericks. Come on Apple. Please step up and address this as a known issue.


User uploaded file

Mavericks Finder window- and shadow-rendering issues-Screenshots

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