Late 2013 retina MacBook Pro constantly restarting when in sleep mode

Question

Level 1

1 points

Late 2013 retina MacBook Pro constantly restarting when in sleep mode

So I just got my brand new specced out retina MacBook Pro in the mail last night. I began setting it up but didn't finish before I had to go to bed. I left it with the screen closed (and assumed it would go into sleep mode soon after), an external hard drive hooked up, and plugged into the power adapter, and went to bed. During the night, it woke me up perhaps 10 times or so by making the startup sound and spinning up the external drive. The only time a Mac makes that sound is when it starts up, so as far as I can tell, it kept crashing during the night (presumably from trying to wake to do stuff in power nap mode), starting up, going to sleep, and repeating the cycle. When I turned it on in the morning, it gave me a message saying that it restarted due to a sleep to wake failure. Is this a known issue? Is there a way to fix it? Is the laptop defective? Or is it a software issue? Should I take it into an Apple store to figure it out?

MACBOOK PRO (RETINA, 15-INCH, LATE 2013), OS X Mavericks (10.9)

Posted on Oct 30, 2013 11:15 AM

Reply

Answer 1

leroydouglas

Level 10

200,622 points

Oct 30, 2013 11:20 AM in response to alekseyg

Not sure if you are transferring your data from the ext. drive? I would stay awake with it to make sure it transfers, then disconnect the ext when complete. Reboot and reassess the situation.

MacBook Pro (15-inch Mid 2012), OS X Mavericks (10.9), i7 500GB 16GB RAM iPhone5 iOS7.0.3

Reply

Answer 2

alekseyg Author

Level 1

1 points

Oct 30, 2013 11:59 AM in response to leroydouglas

I didn't get to transferring the data yet. I only hooked up the external drive and played a bit of a movie from it when testing the new Mac, but then I left it alone. So nothing was or should have been transferring during the night. It would just start the drive up after every crash and didn't let me sleep.

Reply

Answer 3

Lexiepex

Level 6

14,108 points

Oct 30, 2013 12:45 PM in response to alekseyg

The external disk: probably TimeMachine, trying to convince you to tell him whether he can use this external or not.

Reply

Answer 4

alekseyg Author

Level 1

1 points

Oct 30, 2013 1:53 PM in response to Lexiepex

As for TimeMachine, I already set that up with my AirPort Time Capsule. The external drive just has all my stuff from my old computer. I don't remember if it ever asked me whether to use that drive for TimeMachine or not while I had it hooked up. It may have when I first hooked it up and I declined or it may have not since I set it up with the Time Capsule. It seems to me that it's probably juat hving issues partially waking up to do Power Nap tasks. I'm going to put it to sleep without anything except the power adapter hooked up and see what happens after a few hours. AFAIK, power nap only works with AC power.

Reply

Answer 5

alekseyg Author

Level 1

1 points

Oct 30, 2013 6:16 PM in response to alekseyg

I tried to let it sleep at work while plugged in and nothing happened. One more thing I remembered: I also had it hooked up to an external monitor via HDMI at night. I know video drivers sometimes cause issues with sleep/wake on different systems (had that on Linux before). So could being hooked up to HDMI cause wake issues? I'll have to experiment by hooking and unhooking the things hooked up to it last night and see what might be the culrpit. Unless someone knows this issue already or can help narrow it down?

Reply

Answer 6

Lexiepex

Level 6

14,108 points

Oct 31, 2013 1:07 AM in response to alekseyg

I still think is TM: every hour the TM has to go to TC, but it checks all disks, I guess. The start of the external is/was every hour: on the TM icon you can see what time the last backup was: does that correspond?.

Reply

Answer 7

Oct 31, 2013 1:19 AM in response to alekseyg

You have 14 days to return the computer w/no questions asked. Plus you have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support.

Strongly suggest that you take FULL advantage of the above before it runs out. Let Apple deal w/the problems.

Reply

Answer 8

alekseyg Author

Level 1

1 points

Oct 31, 2013 10:45 AM in response to Lexiepex

I'll try that again tonight. I had it on sleep last night with nothing hooked up and no crashes. If the HD just spins up every hour, that might make sense, but it crashed first, then spun up the HD. I think it didn't even get to TimeMachine, but naturally upon startup, all HDs will be initialized. We'll just have to expirement again tonight.

Reply

Answer 9

alekseyg Author

Level 1

1 points

Oct 31, 2013 10:51 AM in response to Baby-Boomer-USofA

I'll call Apple and see what they say. If the laptop itself isn't faulty, I wouldn't want to go through the hassle of returning it and then setting up a new one (possibly waiting for another to come in if they don't have the same configuration at the Apple store). I'm a web developer and I already got my whole system tuned to develop, and if this can be solved without replacing the machine, that would be nice. I'll definitely take advantage of what Apple can offer me even if I need to do that though. Thank you for the information.

Reply

Answer 10

Nov 8, 2013 2:44 PM in response to alekseyg

I am seeing the same or similar issue with a new 15" rMBP...this is the beginning of the crash report I get:

Date/Time: 2013-11-08 14:18:28 -0800

OS Version: 10.9 (Build 13A3017)

Architecture: x86_64

Report Version: 18

Event: Sleep Wake Failure

Steps: 47

Hardware model: MacBookPro11,3

Active cpus: 8

Powerstats for: kernel_task

Start time: 1969-12-31 16:00:00 -0800

End time: 1969-12-31 16:00:00 -0800

Microstackshots: 33 samples

Primary state: 33 samples Non-Frontmost App, Non-Background Priority, User mode

User Activity: 0 samples Idle, 0 samples Active, 33 samples Unknown

Power Source: 0 samples on Battery, 0 samples on AC, 33 samples Unknown

Just have a single external drive connected via USB2...did you ever uncover what the issue is?

Reply

Answer 11

alekseyg Author

Level 1

1 points

Nov 8, 2013 8:23 PM in response to David L-'Heureux__

Apple Support told me to do an SMC reset. Afterwards, it did it less often, but it has done it at least once more. I don't remember if it was before or after the EFI update. We'll just have to see if it does it again or not.

Reply

Answer 12

Nov 8, 2013 8:26 PM in response to alekseyg

Thanks for the info. I have a G Tech drive connected as a Firewire drive, but am changing that around so will be interesting to see if it stays around. If I learn more I'll post more info here.

Reply

Answer 13

Nov 8, 2013 8:28 PM in response to alekseyg

If the problem re-occurs, make sure you let Apple tech support know that their suggestion did not work.

Reply

Answer 14

withanid

Level 1

4 points

Nov 30, 2013 8:46 PM in response to Baby-Boomer-USofA

I checked the System Diagnostic Reports in the Console.

I noticed 7 successive Sleep Wake Failures during the last 24 hours, and 2 some other day.

I did not observe this problem before even though I left my MBP several times powered on on my desk.

The only change I can think of is the external USB 3 HD docking with 2 HD connected to the port on the right hand side, because I usually do not leave it connected.

I have now disconnected it and will wait if the problem happens again.

I will post an update shortly.

Reply

Answer 15

withanid

Level 1

4 points

Nov 30, 2013 10:16 PM in response to withanid

So far, no reboot. If you don't see anymore post from me, assume that disconnecting the USB 3 docking fixed the problem.

Reply