nmiller0528
Level 1 (0 points)

Q: Every time I click print in Pages I get the beach ball and my mac freezes.

I just updated to the newest version of pages and every time I click print in pages I get the beach ball and my mac freezes. Any suggestions on fixing this? I've tried shutting down and restarting several times...nothing seems to be working and I'm loosing/wasting time trying to fix this...

Pages, iOS 7.0.3

Posted on Oct 30, 2013 12:14 PM

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nmiller0528

Q: Every time I click print in Pages I get the beach ball and my mac freezes.

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  • by sterling r,

    sterling r sterling r Nov 1, 2013 2:04 PM in response to nmiller0528
    Community Specialists
    Nov 1, 2013 2:04 PM in response to nmiller0528

    Hey there nmiller0528,

     

    It sounds like you are unable to print from Pages at all from your computer. I want to recommend troublehsooting the Mac OS for print issues with this article named:

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

    Follow these steps until the issue is addressed:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.

    If the issue persists, try these additional steps:

    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling