O2 Connection Manager - Macbook Pro 2013 OSX 10.9

Same problem, no luck with anything i've tried so far.

Dylan

I have the same issue, however I also have the issue that the Mac does not recognise that the dongle has been plugged into the USB port. The dongle does however light up and the green light flashes!

Any ideas anyone ??

Hi,

I've just bought the same Alcatel X230D dongle and am experiencing a similar problem to Sawtest: my MBP on OSX 10.9.1 does not even see (in Finder) that the dongle has even been plugged in, even though the green light on the dongle is flashing (which indicates it is registering on the O2 3G network). However, the dongle is present in the System Preferences/Network panel as an "HSPA Data Card", and it has all the correct settings for connecting via O2, but hitting "Connect" brings up the immediate error message "The communication device selected for your connection does not exist. Verify your settings and try reconnecting." Seems like a 10.9.1 glitch ...

I've got the same problem - just spent half-hour on the online help chat & then 50 minutes on the phone trying to resolve the issue but no joy. Tech guy (who was admittedly very helpful if completely flummoxed) finally said the only advice he could offer was to take my Mac into the O2 store & see if I had any joy with a different dongle (I'm using a Huawei E173)

It was working fine on Mavericks until O2 updated their software & reading their user guide to the new software for my dongle it would appear their software update doesn't include Mavericks so I'm guessing it's a compatability issue, though it's interesting to note not one of the six people I've now spoken to at O2 regarding this issue has asked what version OS I'm running on the Mac...

Update - I went into an O2 store last week to ask a 'Guru'! He said they now don't sell the USB dongles for Mac users as none of them work!! He suggested trying another carriers USB dongle. Not at all helpful when I'm on contract with O2.

They do now sell a Mifi device which will work but you're looking at £75 for the hardware.

So here is where I now am: when I bought them a couple of days ago, neither of the two (identical) dongles (both Alcatel X230D) worked properly in my Mac (a 2011 MBP, running OSX 10.9.1). The dongle did not show up in Finder, but did make an appearance in System Preferences>Network as an "HSPA Data Card", but hitting the "Connect" button here resulted in a "device does not exist" error message.

But they both worked just fine in my other latop, which is an Acer running Windows 8. And when I took the new SIM cards out of the new Alcatel dongles and put them in my (3 year old) Huawei PAYG O2 dongle and connected it to my Mac, they both worked just fine through the existing O2 Connection Manager.

Now what I've discovered today is that if I now plug the new Alcatel dongle into my Mac, then go to System Preferences>Network>HSPA Data Card and check the box marked "Show modem status in Menu bar", then take the dongle out of the USB port, then put it back in the USB port, then go to the Modem Status icon on the Menu bar and click on "Connect HSPA Data Card", hey presto, it connects to the O2 3G network. But despite this, the dongle is still not present in Finder and cannot be controlled via the O2 Connection Manager, as the O2 Connection Manager cannot see it.

But I can connect now, so that's a big plus.

That's very interesting to hear sawtest - I wonder if that's the response I'll get when I visit my local store tomorrow

Seems odd though if their store gurus are saying that, why are the online guru's and technical department of the customer service line not giving out the same info? I'm also on contract but if they can't get it sorted tomorrow in store I'll be demanding they cancel it early without cost to me. Think you should do the same - if they argue you can point out that making you pay for a service you cannot receive is actually fraud.

Okay, well yesterday I visited my local store but they said they couldn't help me as they don't have a guru... got told to go to a store that's 35 miles away as it's the closest one that does!

As I've got no way of getting to the other store easily (and really who wants to make a 70mile round trip to try something that might not even work?!) I phoned up today to get them to cancel the account early. Explained the problem to a very nice lady in billing who is the first person to check if I have updated my Mac software since buying the dongle - after I said yes I had and that I had checked the software update for my dongle & it doesn't cover the current OS I'm using she asked me to hold while she went to check if there was anything they could do. Three minutes later she was back with the offer of sending out a brand new dongle free of charge to see if that would solve the compatability issue.

Should have the new dongle by Monday at the latest and we'll see if it works, but why the **** they haven't offered to do this previously is beyond me! Obviously talking to the tech guys isn't the way to go!

This Works, don't know why but it does so many thanks.

I would suggest that Apple pass this info on to O2

R

I hit the same problem.

The advice here got me on the right track, but didn't quite work.

What did work was this:

- Inserted the o2 dongle

- Went to Network Preferences (System Preferences -> Network)

- Clicked on HSPA data card

- entered the following values

Telephone number: m-bb.o2.co.uk

Account name: web

Password: web

- Pressed 'Connect'

and it did!