My new 64GB Touch iPod won't charge

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My new 64GB Touch iPod won't charge

As the title indicates, my new (only 4 hours old) Touch iPod will not charge, open, turn on, or do anything. I have used two sources of power - my laptop and an Apple charger (from my also new phone since this iPod did not come with any charger - why?) but neither source made a difference. I have Windows 7 and my laptop is a Asus, i7, 8GB Ram (if that makes any difference). If it does not charge tonight I will be taking it back. Only a few days earlier I bought the 32GB Touch iPod and it worked just fine immediately. Then I decided the 64GB suited my needs more. I had to order the 64GB iPod to get the colour I wanted. This is such a nuisance. I will try rebooting my laptop and hope it works.

Posted on Oct 30, 2013 5:21 PM

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Answer 1

carolhugh Author

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Oct 30, 2013 5:29 PM in response to carolhugh

I forgot to mention that it is the 5th Generation Touch iPod. I also tried rebooting my laptop with the iPod attached and it did nothing. When I hold down the on/off button nothing happens. No red slider bar appears. NOTHING! Only the battery icon showing a tiny bit of red on the left. There is a lightning icon but it does nothing. I have had it powering for almost 5 hours now with no results.

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Answer 2

lllaass

Level 10

210,417 points

Oct 30, 2013 5:30 PM in response to carolhugh

Try:

- iOS: Not responding or does not turn on

- Also try DFU mode after try recovery mode

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

- Try on another computer

- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Apple Retail Store - Genius Bar

Not Charge

- See:

iPod touch: Hardware troubleshooting

- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.

- Try another charging source

- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.

- Make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

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Answer 3

carolhugh Author

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Nov 1, 2013 3:59 PM in response to lllaass

Hello lllaass, I just got a replacement I ordered for my 64GB touch iPod and am having success with this one. Thank you for all your suggestions and help. I really appreciate you taking the time and making the effort to help me solve this issue. I'm just glad my new one is good so far. Thanks again.

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Answer 4

lllaass

Level 10

210,417 points

Nov 1, 2013 4:02 PM in response to carolhugh

You are welcome. Devices, electrical ones especially, fail infrequently for no reason.

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