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White Screen of Death

Okay so I woke up this morning and saw my iPod touch 4th gen. with the white screen of death. I picked it up and it was very hot so I unplugged it, turned it off, and let it cool down. After it was cooled, I picked it up and tried turning it on. It resumed the white screen, so I tried starting it and the apple symbol popped up. I connected it to iTunes to try to restore it, but 5 seconds into restoring it, an error popped up (36). While it was plugged in, it started telling me to connect it to iTunes. After I unplugged it, it started saying the battery was dead. That screen stayed so I plugged it in, and it wouldn't charge, so I plugged it back into my computer, and it kept telling me to connect it to iTunes. After all that, the screen started having lines running through it and it was glitching out (as seen in the picture attached). It keeps going like that, then the apple logo pops up (glitched as well) and then it slowly fades to white. I've tried restarting it, restoring it, and erasing it with iCloud. Nothing works. I've had this iPod since July 2012 and I've never dropped it or had water damage to it. Nothing hppened to it, it randomly went to the white screen this morning.User uploaded file

iPod touch (4th generation), iOS 6.1.4, Expired warranty, good condition.

Posted on Oct 30, 2013 6:11 PM

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1 reply

Oct 30, 2013 7:16 PM in response to BreeAnneS

Try a restore one more time and if you get an error message/code then check the article below to see what causes it and how to fix it:


http://support.apple.com/kb/ts3694


In terms of error 36 this is what the article says:


Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40

These errors typically occur when security software interferes with the restore and update process. Use the steps to troubleshoot security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.


Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See the steps under the heading "Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store." If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.



If it fails again then you will need to take the iPod in to Apple to be evaluated.

White Screen of Death

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