Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 5 won't connect to iTunes for Windows--what now?

I'm expecting a new iPhone 5s tomorrow, and have been trying to back up my iPhone 5 to iTunes so that I can directly restore the contents. However, iTunes won't even recognize my iPhone, or any of my other iDevices, for that matter.


My iPhone is running iOS7.0.3 and my PC has iTunes 11.1.2.32. I have tried various solutions posed elsewhere in these communities, including uninstalling and reinstalling iTunes, hard-resetting my phone, stopping and starting Apple Mobilke Device in services, all to no avail.


Anyone have any suggestions? THANKS SO MUCH! Arthur

iPhone 5, iOS 7.0.3

Posted on Oct 30, 2013 10:33 PM

Reply
7 replies

Oct 30, 2013 10:51 PM in response to Arthur_P_Johnson

Do you have your sidebar up?


Windows

Press CTRL & S together


You can also:


- try another cable or usb port

- create another user on your computer and test the issue in the new user account

- try on another computer


With issues like these you want to isolate it to being a fault with eiither the cable, usb port, user account, iTunes or PC.


In your case it doesn't seem to be a fault with the iPhone since the issue occurs with all your devices.

Oct 31, 2013 1:14 PM in response to Arthur_P_Johnson

So I tried a different account and swapping out the cables. Even broke out as brand new one. No joy on Windows 8.1. I'm going to guess there was something in my Win 8.1 settings that prevented iTunes from syncing, since the computer recognized my iPhone, and even suggested I transfer the camera roll photos, but did NOT load iTunes.


SOLUTION: I finally got it to sync to the RIGHT (but not the LEFT!) USB port on my MacBook Pro with Retina running Mavericks. Why not the left port? Is there anything different about it? Works fine for other stuff.


Back in July, everything synced to my Windows desktop just fine -- but of course that was before iOS7 and Windows 8.1.


So I guess I should mark this solved. If anyone with a similar problem is reading this, I would say your best chances of syncing an iDevice running iOS7 to a computer would be to find a Mac running Mavericks and try ALL its available USB ports before giving up. Failing that, find a PC NOT running Win 8.1.

iPhone 5 won't connect to iTunes for Windows--what now?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.