McDiggler
Level 1 (0 points)

Q: After installing Mavericks my iMac has become increasingly unstable with various applications crashing along with some white screen, kernel panic-style restarts. This has even continued after a fresh install, what should I do now?

Following an Apple Support Team member's advice, I retrieved as many files as I could and erased and repaired the HD before completing a fresh install from a bootable USB. Once I restored all of my software I set it backing up to Time Machine over night only to find that it had crashed and restarted over night before that had completed. I attach the crash report below:

 

Anonymous UUID:       F1CB4D58-C5DE-D8BB-D543-3270C7724738

 

Wed Oct 30 21:51:58 2013

panic(cpu 2 caller 0xffffff80070dc19e): Kernel trap at 0xffffff80071c5e3d, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000001018, CR3: 0x0000000029716000, CR4: 0x0000000000000660

RAX: 0xffffff81d7fa3740, RBX: 0xffffff80368dc8c2, RCX: 0x0000000000001000, RDX: 0xffffff8027862650

RSP: 0xffffff81d7fa3720, RBP: 0xffffff81d7fa3770, RSI: 0x0000000000000005, RDI: 0xffffff8027862650

R8:  0xffffff81d7fa3490, R9:  0xffffff81d7fa348e, R10: 0x0000000000002000, R11: 0x000000000000065e

R12: 0xffffff80368dc8f0, R13: 0x0000000000000000, R14: 0xffffff80368dc8c2, R15: 0xffffff80368dc8e8

RFL: 0x0000000000010202, RIP: 0xffffff80071c5e3d, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x0000000000001018, Error code: 0x0000000000000002, Fault CPU: 0x2

 

Backtrace (CPU 2), Frame : Return Address

0xffffff81d7fa33b0 : 0xffffff8007022f69

0xffffff81d7fa3430 : 0xffffff80070dc19e

0xffffff81d7fa3600 : 0xffffff80070f3606

0xffffff81d7fa3620 : 0xffffff80071c5e3d

0xffffff81d7fa3770 : 0xffffff80071db854

0xffffff81d7fa37c0 : 0xffffff80071daf60

0xffffff81d7fa3800 : 0xffffff80071e1fa0

0xffffff81d7fa3830 : 0xffffff80071d9e8f

0xffffff81d7fa38f0 : 0xffffff80073611e4

0xffffff81d7fa3a00 : 0xffffff80073697cb

0xffffff81d7fa3bd0 : 0xffffff80071fc9db

0xffffff81d7fa3c30 : 0xffffff80071d544b

0xffffff81d7fa3cb0 : 0xffffff80071d4da4

0xffffff81d7fa3d70 : 0xffffff80071c2ebf

0xffffff81d7fa3f50 : 0xffffff800743de23

0xffffff81d7fa3fb0 : 0xffffff80070f3e06

 

BSD process name corresponding to current thread: backupd

 

Mac OS version:

13A603

 

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide:     0x0000000006e0

Model: iMac11,3, BootROM IM112.0057.B01, 4 processors, Intel Core i5, 2.8 GHz, 16 GB, SMC 1.59f2

Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533643465238432D48392020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533643465238432D48392020

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533643465238432D48392020

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533643465238432D48392020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: ST31000528AS, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5680H

USB Device: Hub

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Internal Memory Card Reader

USB Device: Hub

USB Device: My Passport 070A

USB Device: Built-in iSight

USB Device: IR Receiver

Thunderbolt Bus:

iMac (27-inch Mid 2010), OS X Mavericks (10.9)

Posted on Oct 31, 2013 3:56 AM

by Paul_31,Solvedanswer
Paul_31 Paul_31
Level 6 (13,925 points)
A:

Good you have the old RAM. Hopefully it'll come back from the workshop fit and well . If it passes whatever hardware/stress tests they subject it to but continues to KP (unfortunately, it might) a quick switch back to the original RAM would be a good next step. Anyway, I hope it comes back all sorted.

Posted on Nov 4, 2013 3:09 AM

Close
McDiggler

Q: After installing Mavericks my iMac has become increasingly unstable with various applications crashing along with some white scree ... more

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  • Helpful answers

  • by baltwo,Helpful

    baltwo baltwo Oct 31, 2013 4:57 PM in response to McDiggler
    Level 9 (62,256 points)
    Oct 31, 2013 4:57 PM in response to McDiggler

    Post the rest. You left off the important stuff.

  • by McDiggler,

    McDiggler McDiggler Nov 1, 2013 3:12 AM in response to baltwo
    Level 1 (0 points)
    Nov 1, 2013 3:12 AM in response to baltwo

    What else do you need?

     

    Crashed again overnight during back-up:


     

    Anonymous UUID:       F1CB4D58-C5DE-D8BB-D543-3270C7724738

     

     

    Fri Nov  1 00:25:41 2013

    panic(cpu 2 caller 0xffffff80184dc19e): Kernel trap at 0xffffff80187cf663, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0x0000000000008014, CR3: 0x000000002b62c000, CR4: 0x0000000000000660

    RAX: 0x0000000000000000, RBX: 0x0000000000008000, RCX: 0xffffff81e9e8bcc8, RDX: 0x0000000000000001

    RSP: 0xffffff81e9e8bc60, RBP: 0xffffff81e9e8bcb0, RSI: 0xffffff8042096108, RDI: 0x0000000000008000

    R8:  0xffffff81e9e8bcd0, R9:  0xffffff81e9e8be70, R10: 0x000000000000064e, R11: 0x0000000000000297

    R12: 0x0000000000000000, R13: 0x0000000000000001, R14: 0x0000000000000000, R15: 0xffffffffffffffff

    RFL: 0x0000000000010202, RIP: 0xffffff80187cf663, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000000008014, Error code: 0x0000000000000000, Fault CPU: 0x2

     

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff81e9e8b8f0 : 0xffffff8018422f69

    0xffffff81e9e8b970 : 0xffffff80184dc19e

    0xffffff81e9e8bb40 : 0xffffff80184f3606

    0xffffff81e9e8bb60 : 0xffffff80187cf663

    0xffffff81e9e8bcb0 : 0xffffff80187cf310

    0xffffff81e9e8bd00 : 0xffffff80187cea6f

    0xffffff81e9e8bde0 : 0xffffff80185ff47a

    0xffffff81e9e8be50 : 0xffffff80187bf04c

    0xffffff81e9e8bec0 : 0xffffff80187bc6de

    0xffffff81e9e8bf10 : 0xffffff80187bee5a

    0xffffff81e9e8bf50 : 0xffffff801883de23

    0xffffff81e9e8bfb0 : 0xffffff80184f3e06

     

     

    BSD process name corresponding to current thread: mdworker

     

     

    Mac OS version:

    13A603

     

     

    Kernel version:

    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

    Kernel slide:     0x0000000018200000

    Kernel text base: 0xffffff8018400000

    System model name: iMac11,3 (Mac-F2238BAE)

     

     

    System uptime in nanoseconds: 285206678247

    last loaded kext at 264611740123: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f9a865000, size 65536)

    last unloaded kext at 114432919226: com.apple.driver.AppleUSBUHCI          650.4.0 (addr 0xffffff7f9909b000, size 65536)

    loaded kexts:

    com.apple.filesystems.msdosfs          1.9

    com.apple.filesystems.smbfs          2.0.0

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AppleBluetoothMultitouch          80.14

    com.apple.driver.AGPM          100.14.11

    com.apple.filesystems.autofs          3.0

    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

    com.apple.driver.AppleMikeyHIDDriver          124

    com.apple.driver.AppleHDA          2.5.2fc2

    com.apple.driver.AppleUpstreamUserClient          3.5.13

    com.apple.kext.AMDFramebuffer          1.1.4

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.AMDRadeonX3000          1.1.4

    com.apple.driver.AppleMikeyDriver          2.5.2fc2

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AppleHWAccess          1

    com.apple.driver.AppleLPC          1.7.0

    com.apple.kext.AMD5000Controller          1.1.4

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.driver.AppleBacklight          170.3.5

    com.apple.driver.AppleMCCSControl          1.1.12

    com.apple.driver.AppleUSBCardReader          3.3.5

    com.apple.driver.AppleIRController          325.7

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          35

    com.apple.iokit.SCSITaskUserClient          3.6.0

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.4.0

    com.apple.driver.AppleUSBHub          650.4.4

    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9

    com.apple.driver.AppleFWOHCI          4.9.9

    com.apple.driver.AirPort.Atheros40          700.74.5

    com.apple.driver.AppleAHCIPort          2.9.5

    com.apple.driver.AppleUSBEHCI          650.4.1

    com.apple.driver.AppleACPIButtons          2.0

    com.apple.driver.AppleRTC          2.0

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          2.0

    com.apple.driver.AppleACPIEC          2.0

    com.apple.driver.AppleAPIC          1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0

    com.apple.nke.applicationfirewall          153

    com.apple.security.quarantine          3

    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0

    com.apple.driver.AppleBluetoothHIDKeyboard          170.15

    com.apple.driver.AppleHIDKeyboard          170.15

    com.apple.driver.IOBluetoothHIDDriver          4.2.0f6

    com.apple.driver.AppleMultitouchDriver          245.13

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSerialFamily          10.0.7

    com.apple.driver.DspFuncLib          2.5.2fc2

    com.apple.vecLib.kext          1.0.0

    com.apple.iokit.IOAudioFamily          1.9.4fc11

    com.apple.kext.OSvKernDSPLib          1.14

    com.apple.iokit.IOSurface          91

    com.apple.iokit.IOAcceleratorFamily          98.7.1

    com.apple.iokit.IOBluetoothFamily          4.2.0f6

    com.apple.driver.AppleSMBusPCI          1.0.12d1

    com.apple.kext.AMDSupport          1.1.4

    com.apple.AppleGraphicsDeviceControl          3.4.12

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.driver.AppleHDAController          2.5.2fc2

    com.apple.iokit.IOHDAFamily          2.5.2fc2

    com.apple.driver.AppleSMC          3.1.6d1

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.IOPlatformPluginFamily          5.5.1d27

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.3.6

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.iokit.IOGraphicsFamily          2.3.6

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0

    com.apple.iokit.IOUSBMassStorageClass          3.6.0

    com.apple.iokit.IOUSBHIDDriver          650.4.4

    com.apple.driver.AppleUSBMergeNub          650.4.0

    com.apple.driver.AppleUSBComposite          650.4.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.6.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0

    com.apple.iokit.IOEthernetAVBController          1.0.3b3

    com.apple.driver.mDNSOffloadUserClient          1.0.1b4

    com.apple.iokit.IOUSBUserClient          650.4.4

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IO80211Family          600.34

    com.apple.iokit.IONetworkingFamily          3.2

    com.apple.iokit.IOAHCIFamily          2.6.0

    com.apple.iokit.IOUSBFamily          650.4.4

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          2.0.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          278.10

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.AppleKeyStore          2

    com.apple.driver.DiskImages          371.1

    com.apple.iokit.IOStorageFamily          1.9

    com.apple.iokit.IOReportFamily          21

    com.apple.driver.AppleFDEKeyStore          28.30

    com.apple.driver.AppleACPIPlatform          2.0

    com.apple.iokit.IOPCIFamily          2.8

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.pthread          1

    com.apple.kec.corecrypto          1.0

  • by ds store,

    ds store ds store Nov 1, 2013 3:57 AM in response to McDiggler
    Level 7 (30,400 points)
    Nov 1, 2013 3:57 AM in response to McDiggler

    McDiggler wrote:

     

    I retrieved as many files as I could...

     

    Did you save these user files to a regular external drive? (not the TimeMachine one)

     

    Because if you had issues with your boot drive corrupting data and TM backed that up, then you restored it, your problems can return like before.

     

    erased and repaired the HD before completing a fresh install from a bootable USB.

     

    When you erased, if there was a secure option 3x overwrite available on the visible slider in Disk Utility?, because that does a fine job of mapping off any bad sectors on hard drives to eliminate data corruption.

     

    (SSD's for sure and also likely  Fusion Drives can't be securely erased, no option appears.)

     

     

     

    Once I restored all of my software

     

    From original sources or via TimeMachine? Again the same possible problem, corrupted backed up data on the TM drive.

     

     

     

    I set it backing up to Time Machine over night only to find that it had crashed and restarted over night before that had completed.

     

    Were you backing up the fresh install to TM or restoring a backup from TM?

     

     

    Does the machine reboot and run fine without the TM drive connected?

     

    I would suspect the TM drive is going bad then.

     

     

    If the Mac is the one with issues still, then repeat the fresh install with a 3x secure erase (takes a bit to complete) and then install OS X fresh, then fresh programs and then just user files from a external storage drive.

     

    Avoid the TM drive completely as to narrow down the issue of outside hardware being at fault.

     

    If it's the Mac still has issues, then takeit in for service, else get a new TM drive.

  • by baltwo,

    baltwo baltwo Nov 1, 2013 12:18 PM in response to McDiggler
    Level 9 (62,256 points)
    Nov 1, 2013 12:18 PM in response to McDiggler

    McDiggler wrote:

    What else do you need?

    Nothing. The loaded kexts section indicates that there's no issue w/3rd-party software. So, see

     

    About kernel panics,
    Technical Note TN2063: Understanding and Debugging Kernel Panics,
    Mac OS X Kernel Panic FAQ,
    Resolving Kernel Panics,
    How to troubleshoot a kernel panic, and
    Tutorial: Avoiding and eliminating Kernel panics for more details.

  • by andreifromcupertino,

    andreifromcupertino andreifromcupertino Nov 1, 2013 9:07 PM in response to McDiggler
    Level 1 (0 points)
    Nov 1, 2013 9:07 PM in response to McDiggler

    BSD process name corresponding to current thread: mdworker

    BSD process name corresponding to current thread: backupd

     

    Do you ever see any other processes there in these panic reports?  As a possible workaround, I would try disabling Spotlight for the duration of your restore from Time Machine.

  • by McDiggler,

    McDiggler McDiggler Nov 4, 2013 2:53 AM in response to baltwo
    Level 1 (0 points)
    Nov 4, 2013 2:53 AM in response to baltwo

    Ive dropped it in for service now so we'll see what they come back with. I did have a thought over the weekend that the 16Gb of new Kingston RAM I installed over three weeks ago might be to blame as well – I seem to remember RAM being culpable for kernel panics from my G5 days. I initially ruled it out as a possible cause as it had been working fine up until I installed Mavericks but thinking about it now it does seem a likely cause.

     

    Is there any way of testing for faulty RAM other than weeks of testing to find the culpable pair?

  • by Paul_31,Helpful

    Paul_31 Paul_31 Nov 4, 2013 2:59 AM in response to McDiggler
    Level 6 (13,925 points)
    Nov 4, 2013 2:59 AM in response to McDiggler

    Good chance you're onto something with the Kingston RAM. I think it's cropped up on here several times as causing problems. Bad/incompatible RAM is often the cause of KP's. Do you have the original RAM you could re-install to test with?

  • by McDiggler,

    McDiggler McDiggler Nov 4, 2013 3:01 AM in response to ds store
    Level 1 (0 points)
    Nov 4, 2013 3:01 AM in response to ds store

    I only backed up my user files and I back them up to an external HD directly.

     

    It was only when I'd restored my system that I tried to do a TM backup so there shouldn't have been any issues with corruption etc.

     

    The Mac in question has since been dropped in for service as it reverted into some sort of kernel panic boot loop cycle so hopefully they'll come back with a solution. Will also mention having installed new RAM recently as well...

  • by McDiggler,

    McDiggler McDiggler Nov 4, 2013 3:04 AM in response to Paul_31
    Level 1 (0 points)
    Nov 4, 2013 3:04 AM in response to Paul_31

    I do but won't be able to test it until it comes back from the shop. Hopefully they pick up on it but I'm dubious they'll have the time to extensively test for something like that. Not sure there's any quick way to do so!

  • by Paul_31,Solvedanswer

    Paul_31 Paul_31 Nov 4, 2013 3:09 AM in response to McDiggler
    Level 6 (13,925 points)
    Nov 4, 2013 3:09 AM in response to McDiggler

    Good you have the old RAM. Hopefully it'll come back from the workshop fit and well . If it passes whatever hardware/stress tests they subject it to but continues to KP (unfortunately, it might) a quick switch back to the original RAM would be a good next step. Anyway, I hope it comes back all sorted.

  • by McDiggler,

    McDiggler McDiggler Nov 4, 2013 3:10 AM in response to Paul_31
    Level 1 (0 points)
    Nov 4, 2013 3:10 AM in response to Paul_31

    Cheers Paul! Fingers crossed...