Pages 5.0 can't open iCloud documents. Has anybody run into this issue?

Here's the story:

I upgraded to Pages 5.0 and can't open .pages documents saved in icloud.


It does not seem to be a file incompatibility. I am creating files in Pages for Mac, saving them to iCloud. They are immediately unable to re-open.


I only get a message saying: The file “{file name}.pages” couldn’t be opened.


Documents can be created without issue. If they are saved to my local drive, I can open them again.


Obviously, this makes it very difficult to use Pages with any other devices because document syncing is impossible.


Details on my system:

Mid-2010 13" Macbook pro

2.4 Ghz core 2 duo

8 GB ram

OS X 10.9

MacBook Pro, OS X Mavericks (10.9)

Posted on Oct 31, 2013 12:50 PM

Reply
17 replies

Nov 2, 2013 8:10 AM in response to pastorjrussell

I had the same problem. I solved it by doing the following things

  1. Move all of your iCloud documents to a local folder (offline).
  2. Go to the iCloud preference pane i System Preferences.
  3. Click Manage... and delete all Pages data.


I also did some more things, not sure if they are necessary:

  1. Go back to iCloud preferences and uncheck "Documents & Data".
  2. Check it again.
  3. Delete ~/Library/Caches/--anything related to Pages or iWork--


Then reupload your documents to iCloud. They should open now.


Hope I could be of help.

Nov 8, 2013 9:59 PM in response to suneson

I also encountered this problem. After following suneson's instructions, I am pleased to say that the problem has been rectified; I am once again able to OPEN Pages documents saved to iCloud. I am very appreciative, thank you! Oh, I just read Michael L. Bingham's post; if I encounter this issue again, I will follow the steps he provided. Thank you both.


Message was edited by: peeteee

Jan 5, 2014 6:25 PM in response to pastorjrussell

Hi,


I'm running into this problem repeatedly. On one of my computers, every few days all iWork apps on my mac - pages, keynote, numbers - will refuse to open any of the documents on iCloud. Funny thing is, I can drag the icloud document to my desktop, and it will open the document that is on the desktop. But the version that is in iCloud on this computer won't open. I can open those same iCloud document on other computers or on iOS devices.


I can get access to the iCloud documents by logging out of iCloud and then logging back in. (un-checking and re-checking the "documents & data" option in the iCloud preference panel doesn't do it). But then, I wait a few days, and I will no longer have access to those iCloud documents from the computer. What a pain!


Any ideas on how to fix this? Maybe we'll have to wait for apple to issue a fix. Seems like some sort of OS problem...

Mar 28, 2014 7:03 PM in response to suneson

I was also experiencing same issues without being to open Older Pages Docs from iCloud in Pages 5. I followed suneson Recommendation and process to the T... Works perfectly.


Important to note you do have to do the second part in order for it to work completely. I tested just the first half and still had issues. Once Disabling and Re-enabling Documents and Clearing Cache - works perfectly now. Thanks Suneson!


Suneson process:


  1. Move all of your iCloud documents to a local folder (offline).
  2. Go to the iCloud preference pane i System Preferences.
  3. Click Manage... and delete all Pages data.


The Next Step is required:


  1. Go back to iCloud preferences and uncheck "Documents & Data".
  2. Check it again.
  3. Delete ~/Library/Caches/--anything related to Pages or iWork--

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Pages 5.0 can't open iCloud documents. Has anybody run into this issue?

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