4 Replies Latest reply: Dec 7, 2013 2:33 AM by Happy Chick3
j_coop Level 1 Level 1



I recently bought a HP pavilion g6 running Windows 8.1.  When trying to download itunes i get an error message saying can't download because your system hasn't been modified. My laptop as well as windows is fully up to date. Any suggestions?

Windows 8
  • diesel vdub Level 7 Level 7

    From the description, iTunes is downloading just fine.  The problem is that iTunes is not installing.  The two are completely seperate.


    What version of iTunes is attempting to be installed?         

  • Happy Chick3 Level 1 Level 1

    I have similar issue only the download is not taking place. From the apple site I hit download 3 different times, the file is not saved anywhere on my Lenovo Idea laptop. I have itunes on this laptop, the latest version it worked fine until I upgraded to win 8.1 last night. What a mistake!


    The only error message I get is iTunes not working--stop program, try to search for solution, and wait, etc.


    Any suggestions on how to get itunes working or a new download to actually work?



  • diesel vdub Level 7 Level 7

    Use a different web browser.

  • Happy Chick3 Level 1 Level 1

    I found an Apple Software Update program on my laptop and clicked that. The download for iTunes began, downloaded properly, and now iTunes works.