is a broken glass on iPad affecting apple care?

Question

Level 1

8 points

is a broken glass on iPad affecting apple care?

Well I've got an appointment in apple store because my home button isn't working but i just broke my screen today,theres no hardware damage or anything else so was just wondering whether this will affect my apple care or whether i will be able to get a replacement for the broken home button,or can i just say my screen is broken and it will be enought reasons for them to replace the ipad for a new one cz its still under apple care? thanks

iPhone 4, iOS 5.1.1

Posted on Oct 31, 2013 5:31 PM

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Answer 1

Oct 31, 2013 5:34 PM in response to Chappotom

Physical damage is not covered by AppleCare.

Most likely you have voided your warranty and Apple will only offer you an out of warranty replacement.

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Answer 2

Chappotom Author

Level 1

8 points

Nov 1, 2013 8:44 AM in response to Johnathan Burger

So i went into the store today and they replaced it with a new one for free so im back to happy mood now 🙂

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Answer 3

Nov 1, 2013 8:49 AM in response to Chappotom

Yeah APP+ does cover accidental damage including water damage. They do not repair they replace. Just know that APP+ covers a replacement twice in that 2 year period so you should only have one more left.

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Answer 4

Feb 27, 2014 8:26 AM in response to traceur333

I recently had to do a AppleCare + replacement for our first iPad that had a cracked screen. We paid around $50 and recevied a new iPad.

My two year old dropped the new iPad this morning and cracked this screen. We still have approximately 1 month on our original AppleCare +, and had only the one claim before. Will Apple be able to replace this "replacement" iPad the same way the did the first one?

I tried to look up my AppleCare policy but it says (online) they can't find one, but I know it exists and have the original purchase date. Any advice is greatly appreciated!

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Answer 5

Courcoul

Level 6

18,558 points

Feb 27, 2014 8:48 AM in response to jandazimmermann

This was being discussed on another thread. AppleCare+ allows a max of two repair incidents like this, so you should still be in the clear.

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Answer 6

Feb 27, 2014 3:46 PM in response to jandazimmermann

Yes absolutely. Make a Genius Bar appointment and get it swapped out before the month is up. You might want to get a life-proof or tech21 case while you're there to protect the new one in the future.

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