Bpiper55
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Q: After installing Mavericks my dvd player quit working

Any advise, after intalling Mavericks my dvd/cd player quit working in my macbook pro.

Posted on Oct 31, 2013 6:31 PM

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Bpiper55

Q: After installing Mavericks my dvd player quit working

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  • by baltwo,

    baltwo baltwo Oct 31, 2013 6:41 PM in response to Bpiper55
    Level 9 (62,256 points)
    Oct 31, 2013 6:41 PM in response to Bpiper55

    Reset the NVRAM/PRAM and Reset the SMC, then try again.

  • by Bpiper55,

    Bpiper55 Bpiper55 Oct 31, 2013 7:26 PM in response to baltwo
    Level 1 (0 points)
    Oct 31, 2013 7:26 PM in response to baltwo

    Thanks for the advise, but it unfortunately did not solve the problem.  When I insert a disk it acts like it's trying to start but just can't, then it ejects the disk.

  • by baltwo,

    baltwo baltwo Oct 31, 2013 10:40 PM in response to Bpiper55
    Level 9 (62,256 points)
    Oct 31, 2013 10:40 PM in response to Bpiper55

    Then, it tirme for a trip to an Apple repair station.

  • by sesweitzer,

    sesweitzer sesweitzer Nov 5, 2013 8:14 AM in response to Bpiper55
    Level 1 (9 points)
    Apple Music
    Nov 5, 2013 8:14 AM in response to Bpiper55

    I have a similar problem only my DVD player doesn’t work if my MacBook Pro is connected to a projector. I’m going to double check screen resolutions and see if that helps.

  • by c.r.bock,

    c.r.bock c.r.bock Nov 7, 2013 3:02 PM in response to Bpiper55
    Level 1 (0 points)
    Nov 7, 2013 3:02 PM in response to Bpiper55

    Mavericks installed on iMac 27" broke the internal DVD drive, too.

    The drive was working minutes before.

  • by Bpiper55,

    Bpiper55 Bpiper55 Nov 7, 2013 3:12 PM in response to Bpiper55
    Level 1 (0 points)
    Nov 7, 2013 3:12 PM in response to Bpiper55

    FYI c.r.bock and sesweitzer...Not sure if it's a coincidence but my flash was not working either and after I followed this advice from dominic23 and rebooting my computer again my dvd player is working fine.  Very Strange but I'm very thankful it's working now. 

     

    dominic23

     

     

    1. System Preferences > Other/ Flash Player > Advanced >  Delete  All

         Press the "Delete All" button

     

     

         Install Adobe Flash Player.

     

        http://get.adobe.com/flashplayer/

     

        Quit Safari.

     

        Restart computer. Relaunch Safari.

     

     

    2.  Enable Plug-ins

     

        Safari > Preferences > Security

     

        Internet Plug-ins >  "Allow all other plug-ins

     

        Press " Manage Website Settings" button for more options.

  • by baltwo,

    baltwo baltwo Nov 7, 2013 3:27 PM in response to c.r.bock
    Level 9 (62,256 points)
    Nov 7, 2013 3:27 PM in response to c.r.bock

    Alternatively, Reset the NVRAM/PRAM and Reset the SMC, then try the SuperDrive again.

  • by c.r.bock,

    c.r.bock c.r.bock Nov 8, 2013 11:01 AM in response to Bpiper55
    Level 1 (0 points)
    Nov 8, 2013 11:01 AM in response to Bpiper55

    @Bpiper55: Thanks for the tip. Tried it out. No luck.

    @baltwo: Thanks, had tried. Tried again resetting NVRAM/PRAM as well as resetting SMC. No effect on internal superdrive.

     

    Have tested DVDPlayer app - it works well with external USB apple cd/dvd drive.

     

    Still internal superdrive worked before installing Mavericks. Afterwards it is dysfunct. DVDs are read, two or three clicks and then ejected. No sign of dvd on Finder etc.

     

    Thanks, any way.

  • by baltwo,

    baltwo baltwo Nov 8, 2013 12:41 PM in response to c.r.bock
    Level 9 (62,256 points)
    Nov 8, 2013 12:41 PM in response to c.r.bock

    Then, try a lens cleaning disc before abandoning the SuperDrive.

  • by Eric Root,

    Eric Root Eric Root Nov 8, 2013 1:08 PM in response to c.r.bock
    Level 9 (74,064 points)
    iTunes
    Nov 8, 2013 1:08 PM in response to c.r.bock

    CD/DVD Drive - Troubleshooting

     

    CD/DVD Drive - Troubleshooting (2)

  • by c.r.bock,

    c.r.bock c.r.bock Nov 8, 2013 1:34 PM in response to baltwo
    Level 1 (0 points)
    Nov 8, 2013 1:34 PM in response to baltwo

    Thanks baltwo,

     

    Well it is with Mavericks as OS the drive does not work. The point is really that in stead of upgrading to Mavericks the iMac was rebuild from scratch with Mavericks. Hence it could be a missing driver or an erroneous Mavericks setting. 

     

    The drive can read, e.g. when using the drive as start up disk with the original DVD. It recognises that it is the old disk but states – from my recollection – something "cannot be used as it contains software for Power processors no longer supported."

     

    Hence, the iMac cannot rebuild it from the old start-up dvd and lift it up through the various OS X versions. [That is another issue altogether.]

  • by petermac87,

    petermac87 petermac87 Nov 8, 2013 1:39 PM in response to c.r.bock
    Level 5 (7,402 points)
    Nov 8, 2013 1:39 PM in response to c.r.bock

    c.r.bock wrote:

     

    Thanks baltwo,

     

    Well it is with Mavericks as OS the drive does not work. The point is really that in stead of upgrading to Mavericks the iMac was rebuild from scratch with Mavericks. Hence it could be a missing driver or an erroneous Mavericks setting. 

     

    The drive can read, e.g. when using the drive as start up disk with the original DVD. It recognises that it is the old disk but states – from my recollection – something "cannot be used as it contains software for Power processors no longer supported."

     

    Hence, the iMac cannot rebuild it from the old start-up dvd and lift it up through the various OS X versions. [That is another issue altogether.]

    If it were Mavericks, then everybody would be experiencing this. Sounds more likely that you have a hardware issue that has just come to light through updating your software. These things are sometimes shown up under the strain of the upgrade. HardDrives can fail as well, mostly from being on the verge of failing anyhow. A trip to your Apple Store seems to be on the cards.

     

    Good Luck

     

    Pete

  • by baltwo,

    baltwo baltwo Nov 8, 2013 2:02 PM in response to c.r.bock
    Level 9 (62,256 points)
    Nov 8, 2013 2:02 PM in response to c.r.bock

    c.r.bock wrote:

    Well it is with Mavericks as OS the drive does not work. The point is really that in stead of upgrading to Mavericks the iMac was rebuild from scratch with Mavericks. Hence it could be a missing driver or an erroneous Mavericks setting.

     

    The drive can read, e.g. when using the drive as start up disk with the original DVD. It recognises that it is the old disk but states – from my recollection – something "cannot be used as it contains software for Power processors no longer supported."

     

    Hence, the iMac cannot rebuild it from the old start-up dvd and lift it up through the various OS X versions. [That is another issue altogether.]

    Pop in the install DVD, System Preferences->Startup Disk->select the DVD, and click on Restart. If that doesn't work, pop in the disk, restart, holding down the OPTION key, select the install DVD after the Startup Manager loads, and click the arrow underneath it.

  • by MacFlyer84,

    MacFlyer84 MacFlyer84 Nov 12, 2013 11:25 AM in response to Bpiper55
    Level 1 (0 points)
    Nov 12, 2013 11:25 AM in response to Bpiper55

    I'm having the same issues. Mavericks OS is giving me fits with my internal SuperDrive. I reset the PRAM and the SMC. This worked....for one DVD. The next one I tried to play would NOT play. I reset teh SMC again. The DVD played. I then tried a third DVD. Again, the DVD did NOT play.

     

    This isn't a hardware issue as the SuperDrive was working fine befoe upgrading to Mavericks. Head cleaning is not the answer as AGAIN the SuperDrive was working before Mavericks.

     

    24" i3 iMac 3 GHz, OS X Mavericks 10.9, 4 GB RAM

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