mizzymorg32

Level 1 (0 points)

Q: Why doesnt my phone let me sign into my apple id???

My phone restored itself when I plugged it into my laptop. it asked me to reset my phone as I proceeded to do so it said my apple id "cannot be used to unlock this phone" on my phone and on my laptop. I changed my password 3 times already and I also restarted it. idk what else to do.

iPhone 5, iOS 7.0.3

Posted on Oct 31, 2013 9:44 PM

I have this question too

Q: Why doesnt my phone let me sign into my apple id???

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Helpful answers

by matt00,

matt00 Nov 2, 2013 6:58 AM in response to mizzymorg32
Level 5 (4,015 points)

Nov 2, 2013 6:58 AM in response to mizzymorg32

Hey mizzymorg32,

Thanks for the question. I understand you are having issues relating to your Apple ID after restoring. The following articles may help to resolve your issue:

iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207

iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
https://support.apple.com/kb/TS5223

Thanks,

Matt M.
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