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  • Mauricio Fernandez Rosi?ol Level 1 Level 1 (0 points)

    Hello forum, my computer has a suden restart problem since November 2013, I thought it was the HD but cheking your responces it could be other things This is the Log I get, but I don't have a clue how to read it, please if anyone can help. I read something about the CPU, does that mean my procesor is bad? Thank you!

     

     

    Anonymous UUID:       BFB28287-3E04-977A-20DD-CC32CA66C66F

     

     

    Wed Feb 26 20:13:26 2014

    panic(cpu 0 caller 0xffffff800acdbe2e): Kernel trap at 0xffffff800aca3f40, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0xfffff78018763018, CR3: 0x0000000032d7e04c, CR4: 0x00000000000606e0

    RAX: 0xffffff800b2d0320, RBX: 0x000000000000001b, RCX: 0x000000000000001b, RDX: 0xfffff78018763010

    RSP: 0xffffff81dc4fbd00, RBP: 0xffffff81dc4fbd20, RSI: 0xffffff8018760c10, RDI: 0xffffff800b2d04d0

    R8:  0xffffff801879d7c8, R9:  0xffffff8018711878, R10: 0x0000000000000001, R11: 0x000000000374cfc0

    R12: 0x0000000000000000, R13: 0xffffff803dbbefc0, R14: 0x00000000000000e4, R15: 0xffffff8018711878

    RFL: 0x0000000000010206, RIP: 0xffffff800aca3f40, CS:  0x0000000000000008, SS:  0x0000000000000000

    Fault CR2: 0xfffff78018763018, Error code: 0x0000000000000002, Fault CPU: 0x0

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff81dc4fb990 : 0xffffff800ac22fa9

    0xffffff81dc4fba10 : 0xffffff800acdbe2e

    0xffffff81dc4fbbe0 : 0xffffff800acf3326

    0xffffff81dc4fbc00 : 0xffffff800aca3f40

    0xffffff81dc4fbd20 : 0xffffff800aca4be5

    0xffffff81dc4fbd50 : 0xffffff800ac78d43

    0xffffff81dc4fbf20 : 0xffffff800acdc26c

    0xffffff81dc4fbfb0 : 0xffffff800acf322b

     

     

    BSD process name corresponding to current thread: Safari

     

     

    Mac OS version:

    13C64

     

     

    Kernel version:

    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64

    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953

    Kernel slide:     0x000000000aa00000

    Kernel text base: 0xffffff800ac00000

    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

     

     

    System uptime in nanoseconds: 776386808923

    last loaded kext at 250995812439: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f8d3f7000, size 65536)

    last unloaded kext at 312388957046: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f8d3f7000, siz

    Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 1.69f4

    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

    Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x43543130323436344246313333392E433136

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x859B, 0x43543130323436344246313333392E433136

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: ST750LX003-1AC154, 750.16 GB

    Serial ATA Device: MATSHITADVD-R   UJ-8A8

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: Hub

    USB Device: Desktop

    USB Device: Hub

    USB Device: Keyboard Hub

    USB Device: Apple Keyboard

    USB Device: CTH-470

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM2070 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Hub

    USB Device: Hub

    USB Device: Hub

    USB Device: iPhone

    USB Device: Apple Cinema HD Display

    USB Device: IR Receiver

    FireWire Device: iSight, Apple Computer, Inc., Up to 200 Mb/sec

    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

  • BigJoeCool Level 1 Level 1 (0 points)

    Thanks for the advice Drew.

     

    So, this is interesting - I reinstalled OSX, took it to an Apple store, they ran the test for the defective video card and IT PASSED! So I assumed that it must be a software issue. But then, earlier this evening, it did it again

     

    I've started a separate post (with logs) here:

     

    https://discussions.apple.com/message/25116057#25116057

  • ErwanGWN Level 1 Level 1 (0 points)

    Hey !

     

    I readed all the thread, so if it's a GPU problem is some of you think we can fix it by using gfxCardStatus and stay on the internal GPU ?

     

    What we'll loose if we are not playing video games ?

  • Drew Reece Level 5 Level 5 (5,030 points)

    ErwanGWN wrote:

     

    Hey !

     

    I readed all the thread, so if it's a GPU problem is some of you think we can fix it by using gfxCardStatus and stay on the internal GPU ?

     

    What we'll loose if we are not playing video games ?

    You can try that. It's not clear if it will resolve these issues but it's probably worth trying if you have a Mac that you cannot afford to fix. You may find complex apps like Photoshop run slower or built in animations take slightly longer.

     

    If you have a MacBookPro6,2 I think it would be wiser to avoid 10.9 altogether, since people have said that it made the crashes happen more often.

     

    A crash shouldn't be capable of damaging hardware but there is only so many times I would forcibly power off a HD and not expect some data loss or damage, keep good backups.

  • Pablus Level 1 Level 1 (0 points)

    Really good news !!!

     

    In my last post I explained my case (https://discussions.apple.com/message/24917243#24917243)

     

    So, I called to apple call center trying get a total free repair out of warranty, talk with a manager (I explained my feelings and that this is a injustice, apple did not tell us anything of this problem, blablabla), she studied my case two days, and so, call me saying that apple pay for the repair and I should pay the labor cost (30 €), but finally I did not pay anything !! Apple cover the total cost of repair, RIGHT !!

     

    Now I have my new MBP 6.2 running perfect with maveriks.

     

    I hope that this can help to the another people with this same issue!

     

     

    Goood bye.

  • BigJoeCool Level 1 Level 1 (0 points)

    Good work Pablus

     

    I've also had my issue resolved, and have written about the experience here: https://discussions.apple.com/message/25241650#25241650

     

    Hope it helps some people (esp those based in the UK or Ireland)

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