cannot update

Hi,

App store informs me that an update for Better Snap Tool is available. However when i click 'update' it tells me to sign in with the account 'lcant@i.ua'. I have no idea whose email address that is and why it is on a computer which was bought from new.

Any ideas?


Thanks

MacBook Air (13-inch Mid 2013)

Posted on Nov 1, 2013 1:16 AM

Reply
1 reply

Nov 1, 2013 7:14 AM in response to MusafromLondon

You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.

Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.

Triple-click anywhere in the line of text below on this page to select it:

kMDItemAppStoreHasReceipt=1

Copy the selected text to the Clipboard by pressing the key combination command-C.

In the Finder, press command-F to open a search window, or select

File Find

from the menu bar. In the search window, select

Search: This Mac

from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...

A sheet will drop down. In that sheet, select Raw Query and click OK or press return.

Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).

The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.

At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.

Log out and log back in. Test.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

cannot update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.