UPS Delivery

What does this have to do with using an iPhone?

I've never had Apple use UPS. All my deliveries form Apple come by FedEx. And some of those deliveries actually do go to my post office box.

Given that you might use the UPS app or the UPS website to set up an account. You then have the option to schedule a delivery to a different location including your neighbor whom you trust and who will be home, delay a delivery or arrange to pick it up.

I am in the same situation,

Even worse, I took a day of Home Office and the delivery guy did not ring the bell and directly pointed the attempt as Failes!

Lever of service is close to 0, no delivery on Saturday, a website that does not propose any convenient option or no option at all (most of the time the changes are not accepted)

We expect a better service from Apple when it comes to delivery!!

Thanks,

That is an issue you need to take up with the package carrier.

Apple did not deliver, UPS or whatever carrier did. Your complaint is with the carrier. You can also provide feedback to Apple about the particular delivery service at the Apple feedback page, www.apple.com/feedback. Contact the carrier and request a supervisor.

Apple is NOT UPS. Complain to the manager at the UPS depot. This has nothing at all to do with Apple. Apple can not micromanage every delivery driver working for whatever company products are being shipped through.

This is taken care of but if Apple could better select and follow-up its carriers that would be an achievement for the good of customers ! Apple cannot deny responsibility on the low quality in delivery and transfer responsibility and not take into account issues from customers.

Where are the customer management processes???? Products are not cheap, services should impeccable and problems taken into account when discussing with Suppliers !!!

Your expectations are completely unrealistic. Lodge a complaint with UPS management. You're free to give Apple feedback on your experience as well.

A company the size of Apple, given the number of deliveries they send out, could not realistically follow up on all of them. They get their feedback on delivery problems from customers. Your answer to that was to complain on a user forum that Apple does not participate on. They use all of the major carriers that do global deliveries. Given the number of complaints I have read about here on the forum in the 7+ years I've been here, I would say their problems are less than .1 of 1%. You dealt with the delivery company and got your product. KiltedTim and I both advised you to give Apple feedback if you like.