Help! I can't delete a draft message

Question

Level 1

4 points

Help! I can't delete a draft message

Well technically it isn't even a draft yet-- I wrote an email to announce something, and BCC'ed about 100 people. Unfortunately I didn't check the outgoing name and the server, and they don't match. So, after I hit Send, the message pops back up with the error window saying Cannot send message using the server xxx.xxx.

I was able to copy and paste the names and re-send the email correctly; but I can't get rid of the old one, because I can't SEE the options at the bottom of the window that would allow me to cancel it or edit it. Help! How can I get rid of this error window and/or the whole email?

Thanks in advance,

Jeanie

MacBook Pro, iOS 7, Lion, not Mavericks

Posted on Nov 1, 2013 11:36 AM

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Answer 1

sanjampet

Level 5

7,988 points

Nov 1, 2013 12:25 PM in response to Smitty614

Is it in your outbox or drafts box? Clcik the red dot on the open message see if it askes to save, if does click no. If itcloses see if it is in drafts or the outbox, if it is there highlight it and click COMMAND DELETE

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Answer 2

Smitty614 Author

Level 1

4 points

Nov 1, 2013 12:39 PM in response to sanjampet

No, it isn't in Outbox or Drafts because I can't close it-- I've attached a screenshot to show what's happening.

No matter what I try, I can't get to the bottom of that window. If I just hit Return, I'm saying to Try Using Selected Server-- so it tries, and then pops up again with the same error window. I can't get to the other options at the bottom of the big grey box... AAAARrrrrgh...

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Answer 3

Smitty614 Author

Level 1

4 points

Nov 1, 2013 12:42 PM in response to Smitty614

There is NO red dot in the message window. I can't Quit Mail. I did a Force Quit-- and then when I reopened the app, the same thing popped up-- it didn't go away.

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Answer 4

sanjampet

Level 5

7,988 points

Nov 1, 2013 1:08 PM in response to Smitty614

WEIRD, try COMMAND W and see if that closes it.

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Answer 5

Smitty614 Author

Level 1

4 points

Nov 1, 2013 1:10 PM in response to sanjampet

Nope-- I just get an "error" beep... :-(

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Answer 6

Smitty614 Author

Level 1

4 points

Nov 1, 2013 1:18 PM in response to Smitty614

Finally, finally, FINALLY -- it showed up in my Outbox. Cautiously, I clicked on the message and then clicked on the Delete icon. It disappeared from the Outbox.

It was still open, and preventing me from quitting Mail-- but I did a Force Quit, and this time when I reopened Mail, the offending message was gone!!!

Only took it about an hour to show up in the Outbox... so weird...

Thanks everyone for trying to help!!!

Jeanie

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Answer 7

sanjampet

Level 5

7,988 points

Nov 1, 2013 1:25 PM in response to Smitty614

Great! I was just typing out a solution that started with a force quit, and a more in depth thing that would have gotten rid of that pesky bugger, but I had to test it first on my MBP before I suggested it to you.

That saved me a bunch of typing, glad you're up running again🙂

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