Previous 1 2 3 Next 40 Replies Latest reply: Jun 9, 2014 9:54 PM by SLUF Go to original post
  • jack94 Level 1 (0 points)

    Oh that's interesting... min is an iPad Air with an Apple Smart case and doesn't lock... maybe it's the case then?

  • mediafriendly Level 1 (0 points)

    The Apple Smart covers aren't fitting my iPad Air properly. They hang over the top of the iPad and leave the bottom of the iPad exposed. The Apple Store told me the magnet is probably misplaced and have ordered me a new one through the Genius Bar. But my third party case (made in China for iPad 5/iPad Air) works like a dream in locking and unlocking - every time!

  • xam05 Level 1 (0 points)

    I am having the very same problem. It is annoying and I even tried changing it by another Smart Cover and still doesn't work. Could it be an issue with the magnets not being aligned properly on the iPad Air?


    Anyone close to an apple store to check?


    I also tried setting up a case online but the service is yet to be available for the iPad air.

  • xam05 Level 1 (0 points)

    What is it that they are for you? Is It ypthe Smart Cover or the iPad air?



  • FallibleClover Level 1 (0 points)

    It's taken me four days but I've only just realised that the cover I bought, while magnetic, doesn't actually employ the iPad's internal magnets but latches to itself via the plastic iPad retainers that keep it in the case. I'll be returning it tomorrow and keeping it naked until they have Apple covers to sell that I can buy. The longer I keep it the more difficult it'll be to return it. I feel stupid-derp!

  • Russ Risdal Level 1 (10 points)

    Same issue here with Smart Cover not lining up properly.  I'm going to bring it into a store to see if it's the cover or the iPad magnet that is out of allignment.

  • Ian Parkinson Level 6 (10,505 points)

    It is a problem with the iPads and not the Smart Covers.

    I had the exact same issue with my Smart Cover being misaligned on the iPad Air.

    I took them to the Apple Store and we tried multiple covers on my iPad and they all did not line up properly.  All the covers did fit the iPads that Apple had on display.  So they decided that it was an issue with the iPad.


    They gave me a new iPad and my cover now fits it perfectly.


    Looks like there is an issue here, as there are more people reporting the same issue.

  • Blissful7 Level 1 (0 points)

    i have received my roocase ipad air case from amazon today. all ports are open correctly and the best things is the sleep/wake function works perfectly fine. It will put the ipad air to sleep mode when the flap is close and the unit wakes right up when i open up the flap. currently using ios 7.0.3.  i like this ipad air origami case which is cheaper and has more functions vs the original apple smart cover. it looks cooler IMO.  currently on special on amazon


    iPad Air Case

  • cvillan101 Level 1 (0 points)

    Found an interesting article about the new magnet location:


  • Sussit Level 1 (0 points)

    I'm on my 3rd iPad Air as the original had a poor display even though the Smart Cover fitted perfectly. On the replacement, I had this issue with the internal iPad Air magnets not aligning the Smart Cover correctly. The cover was 2mm higher at one end and left part of the screen exposed when fitted.


    There does appear to be manufacturing quality control issues so I would urge buyers to check the screen quality and ask in store to check magnet alignment with a cover at purchase.


    I'm sure Apple won't do an iPad Air recall or contact buyers saying that they may unknowingly have a faulty iPad if they didn't purchase a Smart Cover.


    It could be years before some people discover this magnet misalignment issue with their iPad Air and it will certainly detract from its resale value if faulty.


    Apple will quietly fix this manufacturing quality control issue. Ethically I believe they are obliged to do a press release and get it out in the open.


    Over to you Apple.


    Do the right thing.

  • hrwg Level 1 (0 points)

    I had the same issue with 2 cases not shutting off. But I just discovered the issue. If you go to Settings>general> there is a toggle for Lock/Unlock. Mine was set to off, when I turned it on my cover worked! I am now very happy!

  • jack94 Level 1 (0 points)

    Apple simply swapped my iPad and I'm now a happy boy with everything working. Things are so simp with Apple, any other company and it's be a complete pain, without a device for a week or so... etc... customer service really is great

  • mediafriendly Level 1 (0 points)

    I'm a happy boy now too. Apple Store in Hong Kong swapped for a new device today. Smart covers fitting great.


    I agree that you never worry with Apple that stuff won't get sorted. They are polite and helpful, whether you bought it from an Apple Store or a third-party retailer.

  • d3bing Level 1 (0 points)

    I have the smae issue and took to an Apple Store. They tested other covers and in all ipads in the store - all presented the same issue!


    Therefore, they didn't changed anything and said "it's like this". What do I do now? Return my iPad before the 14 day period? What you guys suggest?

  • An Average User Level 1 (0 points)

    I had the same issue with iPad Air: I brought it back to the store today, I showed the misalignment and they were surprised.


    I mentioned that online other people had the same issue and showed this discussion thread, pointing that other stores just replaced the iPad. They asked me if I wanted to do the same, I said yes please and they swapped my iPad with a new one.


    We verified that the new iPad would align correctly and then I left a very happy customer. I agree Apple products might not be cheap, but the service is top notch.