mkratzer
Level 1 (0 points)

Q: Itunes U content does not update on some students iPads

A large number of teachers at out high schools post course content to iTunes U.

 

We have 2 students in a class who can see old content in iTunes U but new content does not show up.

 

Their iPads have been restarted several times.

 

Any suggestions?

iPad, iOS 7.0.3

Posted on Nov 1, 2013 12:07 PM

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mkratzer

Q: Itunes U content does not update on some students iPads

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  • by matt cms,

    matt cms matt cms Nov 4, 2013 5:52 PM in response to mkratzer
    Level 2 (367 points)
    Nov 4, 2013 5:52 PM in response to mkratzer

    Ensure their network connection is strong.

     

    Ensure that the Apple ID those students are using is the same as the one they enrolled in the course with. To see the Apple ID, go to the iTunes U catalog, and scroll to the bottom.

     

    Ensure that you want do not have them blocked in your course manager. Log on to the iTunes U course manager, view your list of participants, and check the blocked section. If the students are in this section, hit the X to the right of their name. This will remove them from the blocked section.

     

    If all else fails, try having them delete the course, and re-enroll in it.