jbfbc

Level 1 (0 points)

Q: itunes has stopped working

When I run iTunes the app loads. It checks the iTunes Store. Then I receive this messag "iTunes has stopped working". I have uninstalled the app and restarted the notebook. Then installed it from the website and get the same error. Please advise.

Itunes, Windows 7, Dell Latitude E6430s

Posted on Nov 1, 2013 1:03 PM

I have this question too

Q: itunes has stopped working

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Helpful answers

by jason269,

jason269 Nov 3, 2013 8:09 AM in response to jbfbc
Community Specialists

Nov 3, 2013 8:09 AM in response to jbfbc

Hi, jbfbc.

Thank you for visiting Apple Support Communities.

Here are a couple helpful troubleshooting articles that I would recommend when experiencing issues with iTunes becoming unresponsive or unexpectedly closing.

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219

iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717

Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123

Cheers,

Jason H.
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