12 Replies Latest reply: Feb 26, 2014 2:19 AM by Christoph Ewering1
defecta Level 1 Level 1 (0 points)

Hi guys,


Since upgrading my MacBook Pro running Mountain Lion and my Mac Mini running Mountain Lion Server to Mavericks and Mavericks Server respectively, Apple Remote Desktop was also upgraded to 3.7.


Now when run a remote control session on my W/LAN with ARD with the same settings I have always used, to my Mac Mini server, the mouse is extremely laggy making it very difficult to control. Both the ARD client and server are on version 3.7. The resolution of the display on the Mini is 1920 x 1080.


I have just tested remote control with my partners MacBook Air which is still on Mountain Lion 10.8.4 and ARD version 3.6.2 and it is mostly OK. The screen resolution is 1440 x 900. Only in some programs do I have issues with the mouse tracking correctly. Like when Safari 6.0.5 is in the Top Sites view the mouse control goes all laggy and he cursor disappears from screen until it leaves the Safari window.


I then upgraded the ARD client on her computer to 3.7 with no noticable impact on performance. I did notice however that using ARD in full screen mode worked a little more reliably.


So I've gone back to my Mini to see if the same full screen helped mouse control and it didn't. I then tried reducing the image quality from Full Quality to Adaptive Quality and BAM! The problem is gone. Including my partners MacBook Air when in the Top Sites view Safari.


Which begs the question, what broke in the 3.7 such that you cant use Full Quality on a W/LAN?


I appear to be the only person experienceing this issue as I have been googling this problem since upgrading to 3.7. Or are there others out there with the same or similar experiences?

MacBook Pro (15-inch Early 2011), OS X Mavericks (10.9)