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My iphone serial number doesn't match the serial number on the logic board label

Hello,


My name is Nuno and I have an iphone 5 16gb, and after the update to the ios 7.0.3 my camera and volume button stopped working.

Because i have the phone for less than a year, I decided to take it to the store in order to repair the problem or get a new phone. (note that in Portugal we dont have apple stores, but you do have authorized repair shops.)



(the problem stars now):


2 days after I delivered the phone, i received a call from the store saying that was a problem with my warranty. When i get there, the guy informed me that the phone's serial number, doesn't match the one on the logic board.


This said they cannot ask for a new phone, because my phone, quote "might be stollen" or from "black market". I have now to contact apple in order to get some explanation and solution. (Waiting for monday, because theres no call center during weekend)


I bought the phone direct from the apple store web site, I have the warranty and the Phone is 100% legit.


Please let me know if you have the same issue, and if apple gave a solution


thank you

iPhone 5, iOS 7.0.3

Posted on Nov 2, 2013 7:29 AM

Reply
1 reply

Mar 13, 2014 7:39 AM in response to 90narm

I have a similar problem! Apple is telling me that my warranty is void because the serial number of the display does not match the device.


Now, I don't know how to change a display myself. I also have Apple Care +, which means that even had I dropped the device by accident, it would cost me $69 to get it replaced. There is absolutely no reason why I should take the device to a non-authorized repair shop.


I bought the device from my carrier, right now I am starting the normal process there: Sending it in for repair. Let's see how that goes …

My iphone serial number doesn't match the serial number on the logic board label

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