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I just got an iPad air and I tried to buy an app but it wouldn't let me, I don't know what my security question answers are and when I tried to reset my questions, it said it would send it to my rescue email but the email is invalid!! Help! What do I do?

I bought an iPad air yesterday and I was setting it up and i wanted to buy new apps and I was going to buy an app that cost money but when I tried to buy it, a notification popped up and it said that I needed to enter my security question answers but I don't remember them, I've tried many times but have failed, so I went to the apple website that could reset my questions but when i got to the page where it said I could reset my questions, it said it had a rescue email that it could send it to but i have no clue what it is and the email ends in "gmail.cl" so obviously it is am invalid email address, I don't know why that is on their as a rescue email when it doesn't work so I was wondering how to choose a different rescue email!!!!!!! I am very frustrated so please help

iPad, iOS 7.0.3, New iPad Air

Posted on Nov 2, 2013 8:30 AM

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2 replies

Nov 2, 2013 8:33 AM in response to bryan1perez

You won't be able to change your rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

I just got an iPad air and I tried to buy an app but it wouldn't let me, I don't know what my security question answers are and when I tried to reset my questions, it said it would send it to my rescue email but the email is invalid!! Help! What do I do?

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