tommc65
Level 1 (0 points)

Q: My ipad and macbook won't recognize my new apple ID for icloud

i changed my apple ID from an old email address to my new one, I was able to sign in to everything on my macbook and ipad except icloud.  It promts me to sign in to icloud with the old apple ID and I don't remember my old password, I can't log in.

iPad 2, iOS 7.0.3

Posted on Nov 2, 2013 11:06 AM

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tommc65

Q: My ipad and macbook won't recognize my new apple ID for icloud

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  • by tommc65,

    tommc65 tommc65 Nov 2, 2013 11:56 AM in response to tommc65
    Level 1 (0 points)
    Nov 2, 2013 11:56 AM in response to tommc65

    I just figured out how to sign out and sign in on my macbook...but no luck on my ipad.  I have tried to "reset all settings" and it didn't work.  please advise.  Thank you!

  • by Alfred DeRose,

    Alfred DeRose Alfred DeRose Nov 2, 2013 2:38 PM in response to tommc65
    Level 5 (7,169 points)
    Mac OS X
    Nov 2, 2013 2:38 PM in response to tommc65

    You created a new Apple ID? If so - don't! All the apps and other content you bought using that ID are forever tied to it. Log in here using your old ID and use "Manage your Apple ID" to change the email address associated with it.

  • by tommc65,

    tommc65 tommc65 Nov 2, 2013 8:12 PM in response to Alfred DeRose
    Level 1 (0 points)
    Nov 2, 2013 8:12 PM in response to Alfred DeRose

    Actually all I did was change my ID but not create a new one.  I was able to log in to everything except the icloud account on my ipad...it doesn;t give the option to log in with a different, or the new Apple ID once I changed it.  Any other ideas?

    Thank you!

  • by kg8267,

    kg8267 kg8267 Jul 2, 2015 10:36 AM in response to tommc65
    Level 1 (0 points)
    Jul 2, 2015 10:36 AM in response to tommc65

    For those who changed their Apple ID and couldn't log out of their iCloud account on their Macbook because it was stuck on the old Apple ID, I have found your solution! I could not figure this out for the longest time until I came across a couple articles that said how to fix it. You actually have to go back and change your Apple ID to the old one (the one your Macbook is stuck on) and then sign out that way. Once you change it back, your iCloud will reconize your password. After you sign out of iCloud on your Macbook, go back and change your old Apple ID to your new one. Then go sign into iCloud on your Macbook.

     

    Summary of steps:

    1. Go to https://appleid.apple.com/ and sign in with your new ID and password

    2. Change your ID back to the old ID (the one your Macbook is stuck on) HELP: it will not accept any email address for an ID that you already have listed as a back up email address. You will also need to verify these changes in the corresponding email account.

    3. Go to your iCloud account in System Preferences of your Macbook and sign out (click to save all of your stuff that it prompts, it will delete thing initially but once you sign in again later it should all come back)

    4. Once you are signed out of your iCloud, go back to your Apple ID web page and change your Apple ID again. Change it back to the new one that you wanted before this mishap

    5. Once you have changed your Apple ID back to your new one, go back into iCloud in System Preferences of your Macbook and log in using your new Apple ID

     

    *If you do this correctly it will work! I could not get my password to work because it was stuck on my old ID. I really thought I was going to either have it stuck this way forever or have to take my laptop in somewhere so someone could fix it for me. If you follow these steps, you should be able to fix it yourself and still have all of your information.

     

    References:

    If you're asked for the password to your previous Apple ID in iCloud - Apple Support I used this idea for ISO and applied it to my Macbook

     

    http://osxdaily.com/2010/08/10/forgot-mac-password-how-to-reset-mac-password/ I had my System password linked with my iCloud which also caused problems, so if you cannot sign into your System account, this also may help you!

     

    Best of luck and I hope I can at least help one other person who had the same problem as me!