6 Replies Latest reply: Dec 13, 2013 2:09 PM by peppermint
avjebs Level 1 Level 1 (0 points)

hey

I have upgraded from 10.8 to 10.9 (Mavericks). After the installation, I couldn't use my virtual machine I need for work (MS Word), so I deleted the pvm file, emptied trash, then I noticed that the huge size of the file (about 40GB) is still not available on my internal SSD the OS X runs on.

 

Before upgrading, of course I have backed up everything with Time Machine - to my external Western Digital 1 TB HDD.

So now I could boot from the recovery partition, format the internal SSD, verify disk, verify permissions (no repairing was needed) and install Mavericks again directly from Apple's servers.

through Migration Assistant I transffered my user with all to the data to the internal SSD again.

Now I saw I have everything back to normal but the ENTIRE music folder (about 80GB of my precious favourite hand picked music I've collected during the latest years) is not there...

 

I am not sure what else is missing in the mean time, but I DO have too much free space on my SSD.

 

I got this e-mail from WD a few days ago:

 

Dear WD Registered Customer,

UPDATE: November 1st, 2013

As a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple's OS X Mavericks (10.9). WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications. Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer. If you have already upgraded to Mavericks and are experiencing difficulty in accessing your external hard drive, please do not save anything to the drive, disconnect the drive from your computer, and contact Western Digital Customer Service at http://support.wd.com/country/ for further assistance.

The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years. However, solely as a precaution WD has removed these applications from our website as we investigate this issue.

Sincerely,
Western Digital

 

I immediately uninstalled these applications. I can access my external HDD but I have no clue how to get my music folder back.

in iTunes I see nothing, as if it's a new computer with no library of music loaded in it.

searching in spotlight finds nothing, but maybe I could find the lost data in the 'Backups.backupdb' folder of the time machine on the HDD?


MacBook Pro, OS X Mavericks (10.9), MPB 15", C2D 2.53, late 2008
  • 1. Re: massive data loss after upgrading to 10.9, backed up in TM
    Drew Reece Level 4 Level 4 (2,270 points)

    Please see the existing thread…

    https://discussions.apple.com/message/23643068?ac_cid=tw123456#23643068

     

    There is not much point creating a new one considering everyone is already discussing this issue over there.

  • 2. Re: massive data loss after upgrading to 10.9, backed up in TM
    a brody Level 9 Level 9 (63,295 points)

    I've posted this tip referencing your letter:


    https://discussions.apple.com/docs/DOC-6202

  • 3. Re: massive data loss after upgrading to 10.9, backed up in TM
    a brody Level 9 Level 9 (63,295 points)

    Drew, reading long threads some people will not be able to determine heads or tails what is factual, and what is just plain rant.     Thankfully this thread was in isolation, and was referred to by several news stories, and shows what really is wrong.   Also long threads make it nearly impossible to get a succinct answer for individuals facing problems.  On some browsers the long thread even complains there is a script running, and asks if you wish to stop running it.  On some firewalls you will just not get everything.  I strongly recommend that anyone still facing issues, to please start their own thread with their own problem.  At least Western Digital admits the problem is with their software.  It remains to be seen if LaCie issues, and others are the same or a different problem.  If you have suggestions, feel free to e-mail me in my profile, and I'll update the tip below.

  • 4. Re: massive data loss after upgrading to 10.9, backed up in TM
    Drew Reece Level 4 Level 4 (2,270 points)

    I really don't mind either way, it's just that new threads are found by new users looking for help & they can assume it may be the only reported case.

    The long thread makes it clear that a significant number of people are loosing data and the risk is very real.

     

    You are right it can help to clarify the situation in your own thread & avoid some of the angry mob

  • 5. Re: massive data loss after upgrading to 10.9, backed up in TM
    blurped Level 1 Level 1 (0 points)

    avjebs wrote:

     

    I got this e-mail from WD a few days ago:

     

    Dear WD Registered Customer,

    UPDATE: November 1st, 2013

    As a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple's OS X Mavericks (10.9). WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications. Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer. If you have already upgraded to Mavericks and are experiencing difficulty in accessing your external hard drive, please do not save anything to the drive, disconnect the drive from your computer, and contact Western Digital Customer Service at http://support.wd.com/country/ for further assistance.

    The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years. However, solely as a precaution WD has removed these applications from our website as we investigate this issue.

    Sincerely,
    Western Digital

     

     

    THIS is very disturbing news from WD.

  • 6. Re: massive data loss after upgrading to 10.9, backed up in TM
    peppermint Level 1 Level 1 (15 points)

    same here, i have a couple of mypassports (2GB each) and i cannot mount or see them in 10.9 on my 2 macs BUT in 10.8 on another mac all works fine..