If you can't get help at the first level of AppleCare, ask to be transferred to Customer Relations.
A couple of other options would be to buy the retail box of iWork '09 from a third party such as Amazon.com or eBay. Be sure to run Software Update after installing & before running any of the applications. You can also download the standalone updater from this page. Or check this link for the iWork '09 trial. I have no idea if it is still available.