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Question:

Question: Preview.app crashes always

When I open a document in preview, the application is allways crashing. I can open the app only without crashing, if I open it without loading a document. By loading a document, it crashes instantly. I tried to open pdf-, jpeg- and ascii-files. Has anyone a suggestion, how to fix this? Here is the stacktrace:


Process: Preview [78659]

Path: /Applications/Preview.app/Contents/MacOS/Preview

Identifier: com.apple.Preview

Version: 7.0 (826)

Build Info: Preview-826000000000000~2

Code Type: X86-64 (Native)

Parent Process: launchd [418]

Responsible: Preview [78659]

User ID: 501



Date/Time: 2013-11-03 10:12:42.597 +0100

OS Version: Mac OS X 10.9 (13A603)

Report Version: 11

Anonymous UUID: A24293A1-9D5C-7EB5-9D8A-3F5755785F97



Sleep/Wake UUID: 4A39AE1B-58A1-4C72-A4C9-DDBFFD41F5DD



Crashed Thread: 0 Dispatch queue: com.apple.main-thread



Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000



Application Specific Information:

*** Terminating app due to uncaught exception 'NSUnknownKeyException', reason: '[<PVWindowController 0x7fa978836e00> valueForUndefinedKey:]: this class is not key value coding-compliant for the key autoplayButtonPressedImage.'

terminating with uncaught exception of type NSException

abort() called



Application Specific Backtrace 1:

0 CoreFoundation 0x00007fff8560841c __exceptionPreprocess + 172

1 libobjc.A.dylib 0x00007fff8b019e75 objc_exception_throw + 43


and so on

iMac, OS X Mavericks (10.9)

Posted on Nov 3, 2013 1:13 AM

Reply
Question marked as Solved
Answer:
Answer:

I replaced the preview.app-File with a other preview.app-File from a other machine. And now everything is working fine! This saved me much reinstall-work.

Posted on Nov 5, 2013 11:58 AM

Nov 4, 2013 11:11 AM in response to Linc Davis In response to Linc Davis

Process: Preview [28959]

Path: /Applications/Preview.app/Contents/MacOS/Preview

Identifier: com.apple.Preview

Version: 7.0 (826)

Build Info: Preview-826000000000000~2

Code Type: X86-64 (Native)

Parent Process: launchd [418]

Responsible: Preview [28959]

User ID: 501



Date/Time: 2013-11-04 20:11:06.505 +0100

OS Version: Mac OS X 10.9 (13A603)

Report Version: 11

Anonymous UUID: A24293A1-9D5C-7EB5-9D8A-3F5755785F97



Sleep/Wake UUID: D5534A05-78BE-43AB-92E5-AB8A6516AE52



Crashed Thread: 0 Dispatch queue: com.apple.main-thread



Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000



Application Specific Information:

*** Terminating app due to uncaught exception 'NSUnknownKeyException', reason: '[<PVWindowController 0x7ffb2404a400> valueForUndefinedKey:]: this class is not key value coding-compliant for the key autoplayButtonPressedImage.'

terminating with uncaught exception of type NSException

abort() called



Application Specific Backtrace 1:

0 CoreFoundation 0x00007fff8560841c __exceptionPreprocess + 172

1 libobjc.A.dylib 0x00007fff8b019e75 objc_exception_throw + 43

2 CoreFoundation 0x00007fff85607fc9 -[NSException raise] + 9

3 Foundation 0x00007fff8712306e -[NSObject(NSKeyValueCoding) valueForUndefinedKey:] + 235

4 Foundation 0x00007fff8703a406 -[NSObject(NSKeyValueCoding) valueForKey:] + 381

5 Foundation 0x00007fff8705249f -[NSObject(NSKeyValueCoding) valueForKeyPath:] + 334

6 AppKit 0x00007fff8b74126d -[NSBinder valueForBinding:resolveMarkersToPlaceholders:] + 160

7 AppKit 0x00007fff8b740ea9 -[NSObjectParameterBinder _updateObject:observedController:observedKeyPath:context:] + 1118

8 AppKit 0x00007fff8b737f68 -[NSObject(NSKeyValueBindingCreation) bind:toObject:withKeyPath:options:] + 652

9 AppKit 0x00007fff8b69da94 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1004

10 AppKit 0x00007fff8b6925fe loadNib + 327

11 AppKit 0x00007fff8b691b9c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 288

12 AppKit 0x00007fff8b9265b2 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 140

13 AppKit 0x00007fff8b9263aa -[NSWindowController loadWindow] + 196

14 AppKit 0x00007fff8b92b058 -[NSWindowController window] + 80

15 Preview 0x0000000107131070 Preview + 45168

16 AppKit 0x00007fff8b92c1b0 -[NSWindowController showWindow:] + 36

17 Preview 0x0000000107132541 Preview + 50497

18 Foundation 0x00007fff8703c298 -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 871

19 Foundation 0x00007fff8703be6f -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 134

20 Preview 0x0000000107132483 Preview + 50307

21 Preview 0x00000001071312a4 Preview + 45732

22 Preview 0x00000001072496f5 Preview + 1193717

23 libdispatch.dylib 0x00007fff87c351d7 _dispatch_call_block_and_release + 12

24 libdispatch.dylib 0x00007fff87c322ad _dispatch_client_callout + 8

25 libdispatch.dylib 0x00007fff87c39f03 _dispatch_main_queue_callback_4CF + 333

26 CoreFoundation 0x00007fff8556f839 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

27 CoreFoundation 0x00007fff8552ab14 __CFRunLoopRun + 1636

28 CoreFoundation 0x00007fff8552a275 CFRunLoopRunSpecific + 309

29 HIToolbox 0x00007fff8d07ff0d RunCurrentEventLoopInMode + 226

30 HIToolbox 0x00007fff8d07fb85 ReceiveNextEventCommon + 173

31 HIToolbox 0x00007fff8d07fabc _BlockUntilNextEventMatchingListInModeWithFilter + 65

32 AppKit 0x00007fff8b6af28e _DPSNextEvent + 1434

33 AppKit 0x00007fff8b6ae8db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

34 AppKit 0x00007fff8b6a29cc -[NSApplication run] + 553

35 AppKit 0x00007fff8b68d803 NSApplicationMain + 940

36 libdyld.dylib 0x00007fff873d45fd start + 1



Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fff88900866 __pthread_kill + 10

1 libsystem_pthread.dylib 0x00007fff8f94835c pthread_kill + 92

2 libsystem_c.dylib 0x00007fff9095fbba abort + 125

3 libc++abi.dylib 0x00007fff900b8141 abort_message + 257

4 libc++abi.dylib 0x00007fff900ddabc default_terminate_handler() + 264

5 libobjc.A.dylib 0x00007fff8b01a30d _objc_terminate() + 103

6 libc++abi.dylib 0x00007fff900db3e1 std::__terminate(void (*)()) + 8

7 libc++abi.dylib 0x00007fff900db456 std::terminate() + 54

8 libobjc.A.dylib 0x00007fff8b01a0b0 objc_terminate + 9

9 libdispatch.dylib 0x00007fff87c322c1 _dispatch_client_callout + 28

10 libdispatch.dylib 0x00007fff87c39f03 _dispatch_main_queue_callback_4CF + 333

11 com.apple.CoreFoundation 0x00007fff8556f839 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

12 com.apple.CoreFoundation 0x00007fff8552ab14 __CFRunLoopRun + 1636

13 com.apple.CoreFoundation 0x00007fff8552a275 CFRunLoopRunSpecific + 309

14 com.apple.HIToolbox 0x00007fff8d07ff0d RunCurrentEventLoopInMode + 226

15 com.apple.HIToolbox 0x00007fff8d07fb85 ReceiveNextEventCommon + 173

16 com.apple.HIToolbox 0x00007fff8d07fabc _BlockUntilNextEventMatchingListInModeWithFilter + 65

17 com.apple.AppKit 0x00007fff8b6af28e _DPSNextEvent + 1434

18 com.apple.AppKit 0x00007fff8b6ae8db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

19 com.apple.AppKit 0x00007fff8b6a29cc -[NSApplication run] + 553

20 com.apple.AppKit 0x00007fff8b68d803 NSApplicationMain + 940

21 libdyld.dylib 0x00007fff873d45fd start + 1



Thread 1:

0 libsystem_kernel.dylib 0x00007fff88900e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f948f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff8f94bfb9 start_wqthread + 13



Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff88901662 kevent64 + 10

1 libdispatch.dylib 0x00007fff87c3443d _dispatch_mgr_invoke + 239

2 libdispatch.dylib 0x00007fff87c34152 _dispatch_mgr_thread + 52



Thread 3:

0 libsystem_kernel.dylib 0x00007fff88900e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f948f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff8f94bfb9 start_wqthread + 13



Thread 4:

0 libsystem_kernel.dylib 0x00007fff88900e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f948f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff8f94bfb9 start_wqthread + 13



Thread 5:

0 libsystem_kernel.dylib 0x00007fff88900e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f948f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff8f94bfb9 start_wqthread + 13



Thread 6:

0 libsystem_kernel.dylib 0x00007fff88900e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f948f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff8f94bfb9 start_wqthread + 13



Thread 7:

0 libsystem_kernel.dylib 0x00007fff88900e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f948f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff8f94bfb9 start_wqthread + 13



Thread 8:

0 libsystem_kernel.dylib 0x00007fff88900e6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f948f08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff8f94bfb9 start_wqthread + 13



Thread 9:

0 libsystem_kernel.dylib 0x00007fff888fca1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff888fbd18 mach_msg + 64

2 com.apple.CoreFoundation 0x00007fff8552b315 __CFRunLoopServiceMachPort + 181

3 com.apple.CoreFoundation 0x00007fff8552a939 __CFRunLoopRun + 1161

4 com.apple.CoreFoundation 0x00007fff8552a275 CFRunLoopRunSpecific + 309

5 com.apple.AppKit 0x00007fff8b84f1ce _NSEventThread + 144

6 libsystem_pthread.dylib 0x00007fff8f947899 _pthread_body + 138

7 libsystem_pthread.dylib 0x00007fff8f94772a _pthread_start + 137

8 libsystem_pthread.dylib 0x00007fff8f94bfc9 thread_start + 13



Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x00007fff74ff3310 rcx: 0x00007fff58ad7e38 rdx: 0x0000000000000000

rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff58ad7e60 rsp: 0x00007fff58ad7e38

r8: 0x00007fff900deab4 r9: 0x00007fff90987900 r10: 0x0000000008000000 r11: 0x0000000000000206

r12: 0x00007fff58ad7fc0 r13: 0x000060800006f140 r14: 0x0000000000000006 r15: 0x00007fff58ad7ea0

rip: 0x00007fff88900866 rfl: 0x0000000000000206 cr2: 0x00007f8ce0561038


Logical CPU: 0

Error Code: 0x02000148

Trap Number: 133





Binary Images:

0x107126000 - 0x107308fef com.apple.Preview (7.0 - 826) <8B18FF0D-82EF-3898-B9B1-BEB43436F3B2> /Applications/Preview.app/Contents/MacOS/Preview

0x1073b8000 - 0x1073e3fff com.apple.MediaUI (1.1 - 27) <2482C4A0-6D72-3870-AEF1-31F6015F2719> /System/Library/PrivateFrameworks/MediaUI.framework/Versions/A/MediaUI

0x10f436000 - 0x10f441fff libGPUSupport.dylib (9.0.83) <AF15BF74-F9B3-35B9-8728-3B3A2EB6E432> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupport.dylib

0x10f448000 - 0x10fb92ff7 libclh.dylib (4.0.3 - 4.0.3) <4A998D5D-A2C8-326F-AD0F-F0E2F60E920A> /System/Library/Extensions/GeForceTeslaGLDriver.bundle/Contents/MacOS/libclh.dy lib

0x123440000000 - 0x123440867ff7 com.apple.GeForceTeslaGLDriver (8.18.27 - 8.1.8) <5B0E2B4A-D4E6-3C65-A8D5-87F24E79D432> /System/Library/Extensions/GeForceTeslaGLDriver.bundle/Contents/MacOS/GeForceTe slaGLDriver

0x7fff65eec000 - 0x7fff65f1f817 dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld

0x7fff8332f000 - 0x7fff83388fff libTIFF.dylib (1038) <5CBFE0C2-9DD8-340B-BA63-A94CE2E476F2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

0x7fff83389000 - 0x7fff8338aff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

0x7fff8343b000 - 0x7fff8343bfff com.apple.quartzframework (1.5 - 1.5) <3B2A72DB-39FC-3C5B-98BE-605F37777F37> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz

0x7fff8343c000 - 0x7fff8346bfd2 libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib

0x7fff8346c000 - 0x7fff8346dff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib

0x7fff8346e000 - 0x7fff8348afff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib

0x7fff83790000 - 0x7fff83852ff1 com.apple.CoreText (352.0 - 367.15) <E5C70FC8-C861-39B8-A491-595E5B55CFC8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

0x7fff8385d000 - 0x7fff83861fff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels

0x7fff83bf3000 - 0x7fff83bf4fff libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib

0x7fff83bf5000 - 0x7fff83bf5fff com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x7fff83bfd000 - 0x7fff83c13fff com.apple.CoreMediaAuthoring (2.2 - 947) <B01FBACC-DDD5-30A8-BCCF-57CE24ABA329> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring

0x7fff83c14000 - 0x7fff83c1aff7 libsystem_platform.dylib (24.1.4) <331BA4A5-55CE-3B95-99EB-44E0C89D7FB8> /usr/lib/system/libsystem_platform.dylib

0x7fff83c1b000 - 0x7fff83d09fff libJP2.dylib (1038) <6C8179F5-8063-3ED6-A7C2-D5603DECDF28> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

0x7fff83d0a000 - 0x7fff83d13ff3 libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib

0x7fff83d14000 - 0x7fff83d4dff7 com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

0x7fff83d6a000 - 0x7fff83d6ffff com.apple.DiskArbitration (2.6 - 2.6) <F8A47F61-83D1-3F92-B7A8-A169E0D187C0> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x7fff83d97000 - 0x7fff8410dffa com.apple.JavaScriptCore (9537 - 9537.65) <7E76880C-832E-385B-9591-ACCF57A68385> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

0x7fff8410e000 - 0x7fff84155fff libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib

0x7fff84156000 - 0x7fff84167ff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib

0x7fff841a8000 - 0x7fff842fbff7 com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <A0B7B007-9BD8-30E2-B644-47856DA29FEE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x7fff843f8000 - 0x7fff843ffff7 liblaunch.dylib (842.1.4) <FCBF0A02-0B06-3F97-9248-5062A9DEB32C> /usr/lib/system/liblaunch.dylib

0x7fff84400000 - 0x7fff84924fff com.apple.QuartzComposer (5.1 - 316) <B20E93C3-8517-3E5C-83B6-C312C839C5D0> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer

0x7fff8493d000 - 0x7fff84964ffb libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib

0x7fff849b5000 - 0x7fff84abafff com.apple.ImageIO.framework (3.3.0 - 1038) <2C058216-C6D8-3380-A7EA-92A3F04520C1> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO

0x7fff84b18000 - 0x7fff8543405f com.apple.CoreGraphics (1.600.0 - 599.7) <7D0FD5A7-A061-39BA-8E00-723825D2C4DD> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x7fff85436000 - 0x7fff85438ff3 libsystem_configuration.dylib (596.12) <C4F633D9-94C8-35D9-BB2D-84C5122533C7> /usr/lib/system/libsystem_configuration.dylib

0x7fff85477000 - 0x7fff8549fffb libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib

0x7fff854a0000 - 0x7fff854a0fff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x7fff854b5000 - 0x7fff854b9fff libsystem_stats.dylib (93.1.26) <B9E26A9E-FBBC-3938-B8B7-6CF7CA8C99AD> /usr/lib/system/libsystem_stats.dylib

0x7fff854ba000 - 0x7fff8569fff7 com.apple.CoreFoundation (6.9 - 855.11) <E22C6A1F-8996-349C-905E-96C3BBE07C2F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff856a0000 - 0x7fff856ccfff com.apple.CoreServicesInternal (184.8 - 184.8) <707E05AE-DDA8-36FD-B0FF-7F15A061B46A> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal

0x7fff856cd000 - 0x7fff856f6fff GLRendererFloat (9.0.83) <1F1160A8-5047-3CEE-AC1E-D29520D0B367> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloa t.bundle/GLRendererFloat

0x7fff856f7000 - 0x7fff85748ff3 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <BF4C2FE3-8BC8-30D1-8347-2A7221268794> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x7fff85749000 - 0x7fff8579afff com.apple.QuickLookFramework (5.0 - 622.3) <AB6CCD09-ECDF-3F01-9C42-34B37DDCF12D> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

0x7fff8579b000 - 0x7fff8587afff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib

0x7fff8587b000 - 0x7fff8587dffb libutil.dylib (34) <DAC4A6CF-A1BB-3874-9569-A919316D30E8> /usr/lib/libutil.dylib

0x7fff8587e000 - 0x7fff858cbfff com.apple.AppleVAFramework (5.0.27 - 5.0.27) <D01B7D87-4BDC-3E48-A79B-951D05075F9D> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA

0x7fff858cc000 - 0x7fff859f8fff com.apple.MediaControlSender (1.9 - 190.4) <F5E934E1-D004-3C84-815A-961319F8C522> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender

0x7fff85cba000 - 0x7fff85cbafff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x7fff85cbb000 - 0x7fff85f89ff4 com.apple.CoreImage (9.0.54) <74BB8685-69A9-3A45-8DED-EA26BD39D710> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage

0x7fff86053000 - 0x7fff860c2ff1 com.apple.ApplicationServices.ATS (360 - 363.1) <88976B22-A9B8-3E7B-9AE6-0B8E09A968FC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS

0x7fff86173000 - 0x7fff861a2fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s

0x7fff861a8000 - 0x7fff86718fff com.apple.CoreAUC (6.22.08 - 6.22.08) <F306D552-2220-3160-88EA-C916193C5EFD> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC

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0x7fff8c295000 - 0x7fff8c4f6ff7 com.apple.imageKit (2.5 - 770) <33BCF627-EB1A-3CC1-98AB-2324B6DFB329> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit

0x7fff8c595000 - 0x7fff8c5fbfff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi

0x7fff8c5fc000 - 0x7fff8c5fefff com.apple.EFILogin (2.0 - 2) <C360E8AF-E9BB-3BBA-9DF0-57A92CEF00D4> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin

0x7fff8cec3000 - 0x7fff8ceebffb libRIP.A.dylib (599.7) <6F528EE3-99F8-3871-BD60-1306495C27D5> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib

0x7fff8ceec000 - 0x7fff8d00eff1 com.apple.avfoundation (2.0 - 651.12) <03E595B7-A559-3D4D-90E9-BCA603E3A39E> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

0x7fff8d036000 - 0x7fff8d045ff8 com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

0x7fff8d046000 - 0x7fff8d050fff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib

0x7fff8d051000 - 0x7fff8d2fbffd com.apple.HIToolbox (2.1 - 695) <C4DE35FF-D0AC-35C3-A7E6-F54CD153825C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox

0x7fff8d307000 - 0x7fff8d346fff libGLU.dylib (9.0.83) <8B457205-513B-3477-AE9C-3AD979D5FE11> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

0x7fff8d347000 - 0x7fff8d410fff com.apple.LaunchServices (572.23 - 572.23) <8D955BDE-2C4C-3DD4-B4D7-2D916174FE1D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices

0x7fff8e261000 - 0x7fff8e332ff1 com.apple.DiskImagesFramework (10.9 - 371.1) <D456ED08-4C1D-341F-BAB8-85E34A7275C5> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages

0x7fff8e33a000 - 0x7fff8e39aff2 com.apple.CoreUtils (1.9 - 190.4) <CBB5B4DC-2801-32B3-A31C-8811CCF99873> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils

0x7fff8e39b000 - 0x7fff8e3c0ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

0x7fff8e3c1000 - 0x7fff8e450ff7 com.apple.Metadata (10.7.0 - 800.12) <04486C95-3E49-36C4-89B6-925E925BB417> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

0x7fff8e451000 - 0x7fff8e4a4fff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface

0x7fff8e4a5000 - 0x7fff8e500ffb com.apple.AE (665.5 - 665.5) <BBA230F9-144C-3CAB-A77A-0621719244CD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

0x7fff8e501000 - 0x7fff8e526ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

0x7fff8e527000 - 0x7fff8e55bfff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib

0x7fff8e55c000 - 0x7fff8e574ff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

0x7fff8e61e000 - 0x7fff8e8f2fc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

0x7fff8e8f3000 - 0x7fff8e924fff com.apple.MediaKit (15 - 709) <23E33409-5C39-3F93-9E73-2B0E9EE8883E> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit

0x7fff8e925000 - 0x7fff8e92dff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition

0x7fff8e92e000 - 0x7fff8e95efff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s

0x7fff8e95f000 - 0x7fff8e961ff7 com.apple.securityhi (9.0 - 55005) <405E2BC6-2B6F-3B6B-B48E-2FD39214F052> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI

0x7fff8e962000 - 0x7fff8e967ff7 com.apple.MediaAccessibility (1.0 - 43) <D309D83D-5FAE-37A4-85ED-FFBDA8B66B82> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility

0x7fff8e98f000 - 0x7fff8ea2aff7 com.apple.PDFKit (2.9 - 2.9) <AD968A31-6567-30A7-A699-154C88DB56D0> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

0x7fff8ec40000 - 0x7fff8ec44ff7 libheimdal-asn1.dylib (323.12) <063A01C2-E547-39D9-BB42-4CC8E64ADE70> /usr/lib/libheimdal-asn1.dylib

0x7fff8ec45000 - 0x7fff8ec74ff5 com.apple.GSS (4.0 - 2.0) <ED98D992-CC14-39F3-9ABC-8D7F986487CC> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

0x7fff8ed24000 - 0x7fff8ee15ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib

0x7fff8ee81000 - 0x7fff8ee8dff7 com.apple.OpenDirectory (10.9 - 173.1.1) <6B78BD7B-5622-38E6-8FC6-86A117E3ACCA> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

0x7fff8f5de000 - 0x7fff8f666ff7 com.apple.CorePDF (4.0 - 4) <92D15ED1-D2E1-3ECB-93FF-42888219A99F> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF

0x7fff8f6b0000 - 0x7fff8f6baff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment

0x7fff8f6bb000 - 0x7fff8f6bcff7 libsystem_sandbox.dylib (278.10) <A47E7E11-3C76-318E-B67D-98972B86F094> /usr/lib/system/libsystem_sandbox.dylib

0x7fff8f6bd000 - 0x7fff8f70bfff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib

0x7fff8f946000 - 0x7fff8f94dff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib

0x7fff8f94e000 - 0x7fff8f9b8ff7 com.apple.framework.IOKit (2.0.1 - 907.1.13) <C1E95F5C-B79B-31BE-9F2A-1B25163C1F16> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x7fff8f9b9000 - 0x7fff8fb55ff7 com.apple.QuartzCore (1.8 - 332.0) <994D1E0A-64B6-398C-B9A2-C362F02DE943> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x7fff8fb56000 - 0x7fff8fba2ffe com.apple.CoreMediaIO (401.0 - 4544) <44EBC0FE-DAD5-3711-96CB-05250F350A16> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO

0x7fff8fba3000 - 0x7fff8fbadff7 com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

0x7fff8fc3e000 - 0x7fff8fc40fff com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove

0x7fff8fd32000 - 0x7fff8fd5cff7 libsandbox.1.dylib (278.10) <B4183FA8-F7E2-3301-8BF9-0EEFB793A5D5> /usr/lib/libsandbox.1.dylib

0x7fff8fd5d000 - 0x7fff8fd5eff7 libSystem.B.dylib (1197.1.1) <BFC0DC97-46C6-3BE0-9983-54A98734897A> /usr/lib/libSystem.B.dylib

0x7fff8fd5f000 - 0x7fff8fd60ff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib

0x7fff8fd61000 - 0x7fff9007bff7 com.apple.MediaToolbox (1.0 - 1273.29) <6260E68B-7E50-3D49-8C0A-7145614C13D8> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox

0x7fff9007c000 - 0x7fff900b6ff3 com.apple.bom (12.0 - 192) <989690DB-B9CC-3DB5-89AE-B5D33EDC474E> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

0x7fff900b7000 - 0x7fff900e0ff7 libc++abi.dylib (48) <8C16158F-CBF8-3BD7-BEF4-022704B2A326> /usr/lib/libc++abi.dylib

0x7fff900e1000 - 0x7fff900ebff7 libcsfde.dylib (380) <3A54B430-EC05-3DE9-86C3-00C1BEAC7F9B> /usr/lib/libcsfde.dylib

0x7fff900ec000 - 0x7fff900f2ff7 com.apple.XPCService (2.0 - 1) <2CE632D7-FE57-36CF-91D4-C57D0F2E0BFE> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService

0x7fff900f3000 - 0x7fff90100ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib

0x7fff902a9000 - 0x7fff902f4fff com.apple.ImageCaptureCore (5.0 - 5.0) <F529EDDC-E2F5-30CA-9938-AF23296B5C5B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re

0x7fff902f5000 - 0x7fff90354fff com.apple.framework.CoreWLAN (4.0 - 400.45.1) <775F9444-8059-30A2-8058-7F7ACD68CCF1> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN

0x7fff9035f000 - 0x7fff90368fff com.apple.DisplayServicesFW (2.8 - 360.8.14) <816A9CED-1BC0-3C76-8103-1B9BE0F723BB> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices

0x7fff90369000 - 0x7fff90458fff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

0x7fff90459000 - 0x7fff90466fff com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing

0x7fff90495000 - 0x7fff90876ffe libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

0x7fff90877000 - 0x7fff90885fff com.apple.opengl (9.0.83 - 9.0.83) <AF467644-7B1D-327A-AC47-CECFCAF61990> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x7fff90886000 - 0x7fff9088ffff com.apple.speech.synthesis.framework (4.6.2 - 4.6.2) <0AAE45F0-FC6E-36B6-A6A7-73E6950A74AC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x7fff90890000 - 0x7fff908f4ff9 com.apple.Heimdal (4.0 - 2.0) <E7D20A4D-4674-37E1-A949-635FFF7C439A> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

0x7fff908f5000 - 0x7fff90902ff0 libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib

0x7fff90903000 - 0x7fff9098cff7 libsystem_c.dylib (997.1.1) <61833FAA-7281-3FF9-937F-686B6F20427C> /usr/lib/system/libsystem_c.dylib

0x7fff909cc000 - 0x7fff909f3ff7 libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib

0x7fff909f4000 - 0x7fff90a80ff7 com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink

0x7fff90a81000 - 0x7fff90af8fff com.apple.CoreServices.OSServices (600.4 - 600.4) <36B2B009-C35E-3F21-824E-E0D00E7808C7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

0x7fff90af9000 - 0x7fff90b05ff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression

0x7fff90b06000 - 0x7fff90b8ffff com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync

0x7fff90b90000 - 0x7fff90bc5ffc com.apple.LDAPFramework (2.4.28 - 194.5) <7E31A674-C6AB-33BE-BD5E-F5E3C6E22894> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

0x7fff90bc6000 - 0x7fff90d2cfff libGLProgrammability.dylib (9.0.83) <9C97E814-F674-30F8-8C2D-C45FC1E7D934> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib

0x7fff90d2d000 - 0x7fff90d6efff com.apple.PerformanceAnalysis (1.47 - 47) <784ED7B8-FAE4-36CE-8C76-B7D300316C9F> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis

0x7fff90d71000 - 0x7fff90dfcfff libCoreStorage.dylib (380) <AE14C2F3-0EF1-3DCD-BF2B-A24D97D3B372> /usr/lib/libCoreStorage.dylib

0x7fff90dfd000 - 0x7fff90e05ffc libGFXShared.dylib (9.0.83) <11A621C3-37A0-39CE-A69B-8739021BD79D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

0x7fff90e06000 - 0x7fff90e10fff com.apple.AppSandbox (3.0 - 1) <55717299-8164-3D79-918F-BD64706735CF> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox

0x7fff90e65000 - 0x7fff90e68fff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

0x7fff90e69000 - 0x7fff90e7bff7 com.apple.MultitouchSupport.framework (245.13 - 245.13) <D5E7416D-45AB-3690-86C6-CC4B5FCEA2D2> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

0x7fff90edf000 - 0x7fff90fb0ff7 com.apple.QuickLookUIFramework (5.0 - 622.3) <9741E66B-3978-35F6-8846-B6C528945611> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI

0x7fff90fb1000 - 0x7fff90fc4ff7 com.apple.AppContainer (3.0 - 1) <A90C058D-46E8-3BAB-AF17-AF9C7C273069> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r



External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 1

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 61554

thread_create: 1

thread_set_state: 0



VM Region Summary:

ReadOnly portion of Libraries: Total=218.1M resident=77.4M(35%) swapped_out_or_unallocated=140.7M(65%)

Writable regions: Total=78.7M written=4040K(5%) resident=7916K(10%) swapped_out=2276K(3%) unallocated=70.9M(90%)


REGION TYPE VIRTUAL

=========== =======

CG backing stores 180K

CG image 40K

CG shared images 212K

CoreAnimation 1588K

Foundation 4K

IOKit 536K

IOKit (reserved) 4K reserved VM address space (unallocated)

Kernel Alloc Once 8K

MALLOC 47.4M

MALLOC (admin) 32K

Memory Tag 242 12K

Memory Tag 251 84K

STACK GUARD 56.0M

Stack 12.1M

VM_ALLOCATE 16.4M

__DATA 44.7M

__IMAGE 528K

__LINKEDIT 66.2M

__TEXT 151.9M

__UNICODE 544K

mapped file 105.8M

shared memory 4K

=========== =======

TOTAL 504.3M

TOTAL, minus reserved VM space 504.3M

Nov 4, 2013 11:11 AM

Reply Helpful

Nov 4, 2013 11:54 AM in response to matthiasschulze In response to matthiasschulze

Back up all data. Quit Preview if it's running.


Hold down the option key and select Go Library from the Finder menu bar. From the Library folder, delete the following items, if they exist:


  • Containers/com.apple.Preview
  • Preferences/com.apple.Preview.LSSharedFileList.plist
  • Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist
  • Saved Application State/com.apple.Preview.savedState


Log out and log back in. Launch the application and test.

Nov 4, 2013 11:54 AM

Reply Helpful

Nov 4, 2013 1:18 PM in response to Linc Davis In response to Linc Davis

Hi, thank you for trying to help me. But sadly, it still doesnt work. I deleted

Containers/com.apple.Preview

because, the others wherent there. And I followed your advices. But it still crashes. Could I get the Application-Package somewhere to reinstall only this app?

Nov 4, 2013 1:18 PM

Reply Helpful

Nov 4, 2013 1:23 PM in response to matthiasschulze In response to matthiasschulze

Please read this whole message before doing anything.


This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.


Step 1


The purpose of this step is to determine whether the problem is localized to your user account.


Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”


While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.


Test while logged in as Guest. Same problem?


After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.


*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.


Step 2


The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.


Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.


Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.


The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


Test while in safe mode. Same problem?


After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Nov 4, 2013 1:23 PM

Reply Helpful

Nov 4, 2013 2:18 PM in response to matthiasschulze In response to matthiasschulze

If you don't already have a current backup, back up all data, then reinstall the OS. You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used to upgrade.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it.

Nov 4, 2013 2:18 PM

Reply Helpful

Nov 4, 2013 2:21 PM in response to Linc Davis In response to Linc Davis

The thing is, that I already reinstalled the System. Than I migrated my data from the timemachine backup. And than I installed the Mac OS Server App over it. And than I discovered, Preview.app isnt working... Is it posible to become the Preview.app Package to reinstall without downloading all the other stuff?

Nov 4, 2013 2:21 PM

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Nov 5, 2013 7:38 AM in response to matthiasschulze In response to matthiasschulze

If you don't already have a current backup, back up all data, then reinstall the OS. You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used to upgrade.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it.

Nov 5, 2013 7:38 AM

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Question: Preview.app crashes always