zaxxon2
Level 1 (0 points)

Q: Getting a kernel panic from wireless mouse activity

I've experienced a few kernel panics lately when using my wireless mouse to navigate around the screen.

 

Has anyone else had similar experience?

 

 

Late 2013 iMac i7 justed upgraded to Mavericks.

 

 

Anonymous UUID:       xxxx

 

 

Sun Nov  3 20:54:45 2013

panic(cpu 0 caller 0xffffff800cadc19e): Kernel trap at 0xffffff800ca72413, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x000000010a122000, CR3: 0x000000004c25502d, CR4: 0x00000000001606e0

RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff839c2fb5a0, RDX: 0x0000000000000000

RSP: 0xffffff839c2fb490, RBP: 0xffffff839c2fb890, RSI: 0xffffff802e24e058, RDI: 0xfffffffff0000000

R8:  0x0000000000028000, R9:  0x0000000000000fff, R10: 0xffffff839c2fb5a0, R11: 0x006149f600100000

R12: 0x0000000000000000, R13: 0xffffff80631b0620, R14: 0x006149f600100000, R15: 0x0000000000000001

RFL: 0x0000000000010282, RIP: 0xffffff800ca72413, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x000000010a122000, Error code: 0x0000000000000000, Fault CPU: 0x0

 

 

Backtrace (CPU 0), Frame : Return Address

0xffffff838a6f7c50 : 0xffffff800ca22f69

0xffffff838a6f7cd0 : 0xffffff800cadc19e

0xffffff838a6f7ea0 : 0xffffff800caf3606

0xffffff838a6f7ec0 : 0xffffff800ca72413

0xffffff839c2fb890 : 0xffffff800ca71e1d

0xffffff839c2fb8f0 : 0xffffff800cdff6e1

0xffffff839c2fb920 : 0xffffff800cbdb87d

0xffffff839c2fb970 : 0xffffff800cbdaf60

0xffffff839c2fb9b0 : 0xffffff800cbe1fa0

0xffffff839c2fb9e0 : 0xffffff800cbd9e8f

0xffffff839c2fbaa0 : 0xffffff800cd611e4

0xffffff839c2fbbb0 : 0xffffff800cd78660

0xffffff839c2fbd80 : 0xffffff800cd788e8

0xffffff839c2fbde0 : 0xffffff800cbfa103

0xffffff839c2fbe20 : 0xffffff800cbefc3b

0xffffff839c2fbf50 : 0xffffff800ce3de23

0xffffff839c2fbfb0 : 0xffffff800caf3e06

 

 

BSD process name corresponding to current thread: mds

 

 

Mac OS version:

13A603

 

 

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide:     0x000000000c800000

Kernel text base: 0xffffff800ca00000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

 

 

System uptime in nanoseconds: 4851728744126

last loaded kext at 15510123303: com.apple.driver.AppleBluetoothHIDKeyboard          170.15 (addr 0xffffff7f8ec22000, size 24576)

last unloaded kext at 175383489609: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7f8ee96000, size 8192)

loaded kexts:

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AppleBluetoothMultitouch          80.14

iMac, OS X Mavericks (10.9)

Posted on Nov 3, 2013 2:41 AM

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zaxxon2

Q: Getting a kernel panic from wireless mouse activity

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  • by mario49,

    mario49 mario49 Nov 4, 2013 6:19 AM in response to zaxxon2
    Community Specialists
    Nov 4, 2013 6:19 AM in response to zaxxon2

    Hello zaxxon2,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at:

     

    OS X: About kernel panics

    http://support.apple.com/kb/TS3742

     

    To help avoid kernel panics, install all available software updates until Software Update reports "Your software is up to date".

    1. Press and hold the Power button for several seconds to turn off your Mac.
    2. Turn on your Mac.
    3. As soon as your Mac starts up, hold down the Shift key to start up with a Safe Boot into Safe Mode.
    4. If your Mac has another kernel panic starting up, or while in Safe Mode, go to the "Troubleshooting a recurring kernel panic" section below.
    5. If your Mac starts up without a kernel panic after a Safe Boot, restart by choosing Apple menu () > Restart…, then let it start up normally.

     

    OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."

    http://support.apple.com/kb/TS4636

     

     

    1. Start the Mac from OS X Recovery.
      If a kernel panic still occurs when started from Recovery, there is likely a hardware issue. See the "Hardware troubleshooting" section below for additional information.
    2. Open Disk Utility and use "Repair Disk" on your Mac's internal hard drive

     

    Best of luck,

    Mario

  • by zaxxon2,

    zaxxon2 zaxxon2 Nov 4, 2013 8:35 PM in response to mario49
    Level 1 (0 points)
    Nov 4, 2013 8:35 PM in response to mario49

    If you look at the stacktrace you can see there are no 3rd party libraries involved. The only software I have installed on my iMac at the moment is supplied by Apple. I have the latest versions of that software.

  • by zaxxon2,

    zaxxon2 zaxxon2 Dec 30, 2013 6:28 PM in response to zaxxon2
    Level 1 (0 points)
    Dec 30, 2013 6:28 PM in response to zaxxon2

    I bought a WIRED keyboard and tried that, still getting kernal panics at least once per day.

    I have just bought a WIRED mouse and will see how that goes.

  • by Barney-15E,

    Barney-15E Barney-15E Dec 30, 2013 7:33 PM in response to zaxxon2
    Level 9 (50,793 points)
    Mac OS X
    Dec 30, 2013 7:33 PM in response to zaxxon2

    Did you ever check the RAM as I suggested previously?

    Is it stock RAM or did you upgrade it?

  • by zaxxon2,

    zaxxon2 zaxxon2 Dec 30, 2013 8:30 PM in response to Barney-15E
    Level 1 (0 points)
    Dec 30, 2013 8:30 PM in response to Barney-15E

    You've never commented on this thread before.

     

    The RAM has been upgraded to 32Gb. I have run Apples hardware test and everything was OK.

  • by Barney-15E,

    Barney-15E Barney-15E Dec 30, 2013 8:39 PM in response to zaxxon2
    Level 9 (50,793 points)
    Mac OS X
    Dec 30, 2013 8:39 PM in response to zaxxon2

    No, but on your other thread I did?

    Apple's hardware test is unreliable for RAM. Try Rember. http://www.kelleycomputing.net/Rember/

    Or, replace the original and see if the panics go away.

  • by zaxxon2,

    zaxxon2 zaxxon2 Dec 30, 2013 11:04 PM in response to Barney-15E
    Level 1 (0 points)
    Dec 30, 2013 11:04 PM in response to Barney-15E

    If it was a RAM issue I would expect kernel panics in random areas. These are very consistant kernal panic stack traces.

  • by zaxxon2,

    zaxxon2 zaxxon2 Dec 31, 2013 1:11 AM in response to Barney-15E
    Level 1 (0 points)
    Dec 31, 2013 1:11 AM in response to Barney-15E

    I've run that 3rd party memory test as you suggested and it passed OK

  • by Barney-15E,

    Barney-15E Barney-15E Dec 31, 2013 6:17 AM in response to zaxxon2
    Level 9 (50,793 points)
    Mac OS X
    Dec 31, 2013 6:17 AM in response to zaxxon2

    If it isn't RAM and you don't have any third-party software installed, it is likely hardware. Previously I mentioned thunderbolt drivers were in the backtrace, did you disconnect all of those drives and check?

    Do you get kernel panics in Safe Mode?

     

    Eliminating all of those, and reinstalling the OS proving futile, you have a hardware problem. Take it to an Apple Store or repair center and have them check it out.

  • by zaxxon2,

    zaxxon2 zaxxon2 Jan 2, 2014 6:00 AM in response to Barney-15E
    Level 1 (0 points)
    Jan 2, 2014 6:00 AM in response to Barney-15E

    Well I have added a WIRED keyboard and WIRED mouse and after a while I got this KP

     

    Anonymous UUID:       xxxx

     

     

    Thu Jan  2 19:17:32 2014

    panic(cpu 0 caller 0xffffff80158dc19e): Kernel trap at 0xffffff801581e134, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0x0000000055c4cd63, CR3: 0x000000003b41403c, CR4: 0x00000000001606e0

    RAX: 0xffffff80548d8748, RBX: 0x00000000000003e0, RCX: 0x0000000000000000, RDX: 0x0000000000000008

    RSP: 0xffffff83a56e3f70, RBP: 0xffffff83a56e3f70, RSI: 0x00007fff51305388, RDI: 0x0000000055c4cd2b

    R8:  0x000000000000030b, R9:  0x0000000000000000, R10: 0x00000000000010bc, R11: 0x0000000000000206

    R12: 0x0000000055c4cd1b, R13: 0xffffff801581e130, R14: 0x0000000055c4cd2b, R15: 0x000000000100001f

    RFL: 0x0000000000010286, RIP: 0xffffff801581e134, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000000055c4cd63, Error code: 0x0000000000000002, Fault CPU: 0x0

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff83a56e3c00 : 0xffffff8015822f69

    0xffffff83a56e3c80 : 0xffffff80158dc19e

    0xffffff83a56e3e50 : 0xffffff80158f3606

    0xffffff83a56e3e70 : 0xffffff801581e134

    0xffffff83a56e3f70 : 0xffffff80158c921d

    0xffffff83a56e3fb0 : 0xffffff80158f3e26

     

     

    BSD process name corresponding to current thread: WindowServer

     

     

    Mac OS version:

    13B42

     

     

    Kernel version:

    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

    Kernel slide:     0x0000000015600000

    Kernel text base: 0xffffff8015800000

    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

     

     

    System uptime in nanoseconds: 6090484624913

    last loaded kext at 9308910234: com.apple.driver.AudioAUUC          1.60 (addr 0xffffff7f97463000, size 32768)

    last unloaded kext at 176595279884: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7f97ca6000, size 8192)

    loaded kexts:

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.filesystems.autofs          3.0

    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

  • by zaxxon2,

    zaxxon2 zaxxon2 Jan 2, 2014 6:01 AM in response to zaxxon2
    Level 1 (0 points)
    Jan 2, 2014 6:01 AM in response to zaxxon2

    I then thought it might be because I still had Bluetooth turned on so I turned it off. After a couple of hours being on I got this KP.

     

    Anonymous UUID:       xxxx

     

     

    Fri Jan  3 00:16:53 2014

    panic(cpu 0 caller 0xffffff80144dc19e): Kernel trap at 0xffffff7f950f0dea, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0xfffffffffffffffa, CR3: 0x0000000017035000, CR4: 0x00000000001606e0

    RAX: 0x00000000ffffffff, RBX: 0xffffff8054b42008, RCX: 0x0000000000000000, RDX: 0x0000000000000010

    RSP: 0xffffff83a431bd80, RBP: 0xffffff83a431bdb0, RSI: 0xffffff8054b42008, RDI: 0xffffff8054b36008

    R8:  0xffffff8054b36008, R9:  0x0000000000000000, R10: 0xffffff83a431be20, R11: 0x0000000000000200

    R12: 0x0000000000001000, R13: 0x000000000000000f, R14: 0x0000000000000000, R15: 0x000000000000000c

    RFL: 0x0000000000010297, RIP: 0xffffff7f950f0dea, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0xfffffffffffffffa, Error code: 0x0000000000000002, Fault CPU: 0x0

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff83a431ba10 : 0xffffff8014422f69

    0xffffff83a431ba90 : 0xffffff80144dc19e

    0xffffff83a431bc60 : 0xffffff80144f3606

    0xffffff83a431bc80 : 0xffffff7f950f0dea

    0xffffff83a431bdb0 : 0xffffff7f950f0004

    0xffffff83a431be20 : 0xffffff7f94ee8011

    0xffffff83a431be40 : 0xffffff7f94dfe841

    0xffffff83a431bef0 : 0xffffff80148ada80

    0xffffff83a431bf30 : 0xffffff80148ac522

    0xffffff83a431bf80 : 0xffffff80148ac5f7

    0xffffff83a431bfb0 : 0xffffff80144d6aa7

          Kernel Extensions in backtrace:

             com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7f94da7000->0xffffff7f95011fff

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f94aba000

                dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f94d97000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f94d54000

             com.apple.nvidia.driver.NVDAGK100Hal(8.1.8)[3CF8C2FA-83E6-39E3-A5B7-C7CC839B8C7 5]@0xffffff7f9501c000->0xffffff7f951cbfff

                dependency: com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7f94da7000

                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f94aba000

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    13B42

     

     

    Kernel version:

    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

    Kernel slide:     0x0000000014200000

    Kernel text base: 0xffffff8014400000

    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

     

     

    System uptime in nanoseconds: 17946136541827

    last loaded kext at 9859641803: com.apple.driver.AudioAUUC          1.60 (addr 0xffffff7f96063000, size 32768)

    last unloaded kext at 158904292742: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7f968a6000, size 8192)

    loaded kexts:

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.filesystems.autofs          3.0

  • by zaxxon2,

    zaxxon2 zaxxon2 Jan 2, 2014 6:06 AM in response to Barney-15E
    Level 1 (0 points)
    Jan 2, 2014 6:06 AM in response to Barney-15E

    I now have 3rd part software installed but it never shows up in the stack traces so I don't see it being related.

    I have done several clean installs and still got KPs, however, I was trying to do Time machine backups at the time (see other thread).

     

    I have a thunderbolt drive connected but it is switched off so I can't see that causing issues.

     

    I might try in safe mode and see what happens.

  • by Barney-15E,

    Barney-15E Barney-15E Jan 2, 2014 6:11 AM in response to zaxxon2
    Level 9 (50,793 points)
    Mac OS X
    Jan 2, 2014 6:11 AM in response to zaxxon2

    It doesn't matter if it is off or not. You must disconnect all peripherals to test.

    If you still get kernel panics, it is a hardware fault.

  • by zaxxon2,

    zaxxon2 zaxxon2 Jan 2, 2014 9:41 PM in response to Barney-15E
    Level 1 (0 points)
    Jan 2, 2014 9:41 PM in response to Barney-15E

    OK, I disconnected the powered off thunderbolt drive. After a few hours I got another KP.

     

    I then tried to boot into safe mode. It starts to show the progress bar and then after some progress does another reboot! I tried this a couple of times but still same result. Turns out I am not the only one to have this issue see https://discussions.apple.com/thread/5485131

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