Getting a kernel panic from wireless mouse activity

Question

zaxxon2 Author

Level 1

13 points

Getting a kernel panic from wireless mouse activity

I've experienced a few kernel panics lately when using my wireless mouse to navigate around the screen.

Has anyone else had similar experience?

Late 2013 iMac i7 justed upgraded to Mavericks.

Anonymous UUID: xxxx

Sun Nov 3 20:54:45 2013

panic(cpu 0 caller 0xffffff800cadc19e): Kernel trap at 0xffffff800ca72413, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x000000010a122000, CR3: 0x000000004c25502d, CR4: 0x00000000001606e0

RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff839c2fb5a0, RDX: 0x0000000000000000

RSP: 0xffffff839c2fb490, RBP: 0xffffff839c2fb890, RSI: 0xffffff802e24e058, RDI: 0xfffffffff0000000

R8: 0x0000000000028000, R9: 0x0000000000000fff, R10: 0xffffff839c2fb5a0, R11: 0x006149f600100000

R12: 0x0000000000000000, R13: 0xffffff80631b0620, R14: 0x006149f600100000, R15: 0x0000000000000001

RFL: 0x0000000000010282, RIP: 0xffffff800ca72413, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x000000010a122000, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff838a6f7c50 : 0xffffff800ca22f69

0xffffff838a6f7cd0 : 0xffffff800cadc19e

0xffffff838a6f7ea0 : 0xffffff800caf3606

0xffffff838a6f7ec0 : 0xffffff800ca72413

0xffffff839c2fb890 : 0xffffff800ca71e1d

0xffffff839c2fb8f0 : 0xffffff800cdff6e1

0xffffff839c2fb920 : 0xffffff800cbdb87d

0xffffff839c2fb970 : 0xffffff800cbdaf60

0xffffff839c2fb9b0 : 0xffffff800cbe1fa0

0xffffff839c2fb9e0 : 0xffffff800cbd9e8f

0xffffff839c2fbaa0 : 0xffffff800cd611e4

0xffffff839c2fbbb0 : 0xffffff800cd78660

0xffffff839c2fbd80 : 0xffffff800cd788e8

0xffffff839c2fbde0 : 0xffffff800cbfa103

0xffffff839c2fbe20 : 0xffffff800cbefc3b

0xffffff839c2fbf50 : 0xffffff800ce3de23

0xffffff839c2fbfb0 : 0xffffff800caf3e06

BSD process name corresponding to current thread: mds

Mac OS version:

13A603

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x000000000c800000

Kernel text base: 0xffffff800ca00000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 4851728744126

last loaded kext at 15510123303: com.apple.driver.AppleBluetoothHIDKeyboard 170.15 (addr 0xffffff7f8ec22000, size 24576)

last unloaded kext at 175383489609: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f8ee96000, size 8192)

loaded kexts:

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleBluetoothMultitouch 80.14

iMac, OS X Mavericks (10.9)

Posted on Nov 3, 2013 2:41 AM

Reply

Answer 1

mario49

Community Specialist

Nov 4, 2013 6:19 AM in response to zaxxon2

Hello zaxxon2,

Thanks for using Apple Support Communities.

For more information on this, take a look at:

OS X: About kernel panics

http://support.apple.com/kb/TS3742

To help avoid kernel panics, install all available software updates until Software Update reports "Your software is up to date".

Press and hold the Power button for several seconds to turn off your Mac.
Turn on your Mac.
As soon as your Mac starts up, hold down the Shift key to start up with a Safe Boot into Safe Mode.
If your Mac has another kernel panic starting up, or while in Safe Mode, go to the "Troubleshooting a recurring kernel panic" section below.
If your Mac starts up without a kernel panic after a Safe Boot, restart by choosing Apple menu () > Restart…, then let it start up normally.

OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."

http://support.apple.com/kb/TS4636

Start the Mac from OS X Recovery. If a kernel panic still occurs when started from Recovery, there is likely a hardware issue. See the "Hardware troubleshooting" section below for additional information.
Open Disk Utility and use "Repair Disk" on your Mac's internal hard drive

Best of luck,

Mario

Reply

Answer 2

zaxxon2 Author

Level 1

13 points

Nov 4, 2013 8:35 PM in response to mario49

If you look at the stacktrace you can see there are no 3rd party libraries involved. The only software I have installed on my iMac at the moment is supplied by Apple. I have the latest versions of that software.

Reply

Answer 3

zaxxon2 Author

Level 1

13 points

Dec 30, 2013 6:28 PM in response to zaxxon2

I bought a WIRED keyboard and tried that, still getting kernal panics at least once per day.

I have just bought a WIRED mouse and will see how that goes.

Reply

Answer 4

Barney-15E

Level 10

122,792 points

Dec 30, 2013 7:33 PM in response to zaxxon2

Did you ever check the RAM as I suggested previously?

Is it stock RAM or did you upgrade it?

Reply

Answer 5

zaxxon2 Author

Level 1

13 points

Dec 30, 2013 8:30 PM in response to Barney-15E

You've never commented on this thread before.

The RAM has been upgraded to 32Gb. I have run Apples hardware test and everything was OK.

Reply

Answer 6

Barney-15E

Level 10

122,792 points

Dec 30, 2013 8:39 PM in response to zaxxon2

No, but on your other thread I did?

Apple's hardware test is unreliable for RAM. Try Rember. http://www.kelleycomputing.net/Rember/

Or, replace the original and see if the panics go away.

Reply

Answer 7

zaxxon2 Author

Level 1

13 points

Dec 30, 2013 11:04 PM in response to Barney-15E

If it was a RAM issue I would expect kernel panics in random areas. These are very consistant kernal panic stack traces.

Reply

Answer 8

zaxxon2 Author

Level 1

13 points

Dec 31, 2013 1:11 AM in response to Barney-15E

I've run that 3rd party memory test as you suggested and it passed OK

Reply

Answer 9

Barney-15E

Level 10

122,792 points

Dec 31, 2013 6:17 AM in response to zaxxon2

If it isn't RAM and you don't have any third-party software installed, it is likely hardware. Previously I mentioned thunderbolt drivers were in the backtrace, did you disconnect all of those drives and check?

Do you get kernel panics in Safe Mode?

Eliminating all of those, and reinstalling the OS proving futile, you have a hardware problem. Take it to an Apple Store or repair center and have them check it out.

Reply

Answer 10

zaxxon2 Author

Level 1

13 points

Jan 2, 2014 6:00 AM in response to Barney-15E

Well I have added a WIRED keyboard and WIRED mouse and after a while I got this KP

Anonymous UUID: xxxx

Thu Jan 2 19:17:32 2014

panic(cpu 0 caller 0xffffff80158dc19e): Kernel trap at 0xffffff801581e134, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000055c4cd63, CR3: 0x000000003b41403c, CR4: 0x00000000001606e0

RAX: 0xffffff80548d8748, RBX: 0x00000000000003e0, RCX: 0x0000000000000000, RDX: 0x0000000000000008

RSP: 0xffffff83a56e3f70, RBP: 0xffffff83a56e3f70, RSI: 0x00007fff51305388, RDI: 0x0000000055c4cd2b

R8: 0x000000000000030b, R9: 0x0000000000000000, R10: 0x00000000000010bc, R11: 0x0000000000000206

R12: 0x0000000055c4cd1b, R13: 0xffffff801581e130, R14: 0x0000000055c4cd2b, R15: 0x000000000100001f

RFL: 0x0000000000010286, RIP: 0xffffff801581e134, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000055c4cd63, Error code: 0x0000000000000002, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff83a56e3c00 : 0xffffff8015822f69

0xffffff83a56e3c80 : 0xffffff80158dc19e

0xffffff83a56e3e50 : 0xffffff80158f3606

0xffffff83a56e3e70 : 0xffffff801581e134

0xffffff83a56e3f70 : 0xffffff80158c921d

0xffffff83a56e3fb0 : 0xffffff80158f3e26

BSD process name corresponding to current thread: WindowServer

Mac OS version:

13B42

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x0000000015600000

Kernel text base: 0xffffff8015800000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 6090484624913

last loaded kext at 9308910234: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f97463000, size 32768)

last unloaded kext at 176595279884: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f97ca6000, size 8192)

loaded kexts:

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

Reply

Answer 11

zaxxon2 Author

Level 1

13 points

Jan 2, 2014 6:01 AM in response to zaxxon2

I then thought it might be because I still had Bluetooth turned on so I turned it off. After a couple of hours being on I got this KP.

Anonymous UUID: xxxx

Fri Jan 3 00:16:53 2014

panic(cpu 0 caller 0xffffff80144dc19e): Kernel trap at 0xffffff7f950f0dea, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xfffffffffffffffa, CR3: 0x0000000017035000, CR4: 0x00000000001606e0

RAX: 0x00000000ffffffff, RBX: 0xffffff8054b42008, RCX: 0x0000000000000000, RDX: 0x0000000000000010

RSP: 0xffffff83a431bd80, RBP: 0xffffff83a431bdb0, RSI: 0xffffff8054b42008, RDI: 0xffffff8054b36008

R8: 0xffffff8054b36008, R9: 0x0000000000000000, R10: 0xffffff83a431be20, R11: 0x0000000000000200

R12: 0x0000000000001000, R13: 0x000000000000000f, R14: 0x0000000000000000, R15: 0x000000000000000c

RFL: 0x0000000000010297, RIP: 0xffffff7f950f0dea, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xfffffffffffffffa, Error code: 0x0000000000000002, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff83a431ba10 : 0xffffff8014422f69

0xffffff83a431ba90 : 0xffffff80144dc19e

0xffffff83a431bc60 : 0xffffff80144f3606

0xffffff83a431bc80 : 0xffffff7f950f0dea

0xffffff83a431bdb0 : 0xffffff7f950f0004

0xffffff83a431be20 : 0xffffff7f94ee8011

0xffffff83a431be40 : 0xffffff7f94dfe841

0xffffff83a431bef0 : 0xffffff80148ada80

0xffffff83a431bf30 : 0xffffff80148ac522

0xffffff83a431bf80 : 0xffffff80148ac5f7

0xffffff83a431bfb0 : 0xffffff80144d6aa7

Kernel Extensions in backtrace:

com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7f94da7000->0xffffff7f95011fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f94aba000

dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f94d97000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f94d54000

com.apple.nvidia.driver.NVDAGK100Hal(8.1.8)[3CF8C2FA-83E6-39E3-A5B7-C7CC839B8C7 5]@0xffffff7f9501c000->0xffffff7f951cbfff

dependency: com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7f94da7000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f94aba000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

13B42

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x0000000014200000

Kernel text base: 0xffffff8014400000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 17946136541827

last loaded kext at 9859641803: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f96063000, size 32768)

last unloaded kext at 158904292742: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f968a6000, size 8192)

loaded kexts:

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

Reply

Answer 12

zaxxon2 Author

Level 1

13 points

Jan 2, 2014 6:06 AM in response to Barney-15E

I now have 3rd part software installed but it never shows up in the stack traces so I don't see it being related.

I have done several clean installs and still got KPs, however, I was trying to do Time machine backups at the time (see other thread).

I have a thunderbolt drive connected but it is switched off so I can't see that causing issues.

I might try in safe mode and see what happens.

Reply

Answer 13

Barney-15E

Level 10

122,792 points

Jan 2, 2014 6:11 AM in response to zaxxon2

It doesn't matter if it is off or not. You must disconnect all peripherals to test.

If you still get kernel panics, it is a hardware fault.

Reply

Answer 14

zaxxon2 Author

Level 1

13 points

Jan 2, 2014 9:41 PM in response to Barney-15E

OK, I disconnected the powered off thunderbolt drive. After a few hours I got another KP.

I then tried to boot into safe mode. It starts to show the progress bar and then after some progress does another reboot! I tried this a couple of times but still same result. Turns out I am not the only one to have this issue see https://discussions.apple.com/thread/5485131

Reply

Answer 15

Barney-15E

Level 10

122,792 points

Jan 2, 2014 10:24 PM in response to zaxxon2

Yes, it appears you can't boot into a Safe Mode if you have a Fusion drive.

But that is neither here nor there with your kernel panics. The only thing left is a hardware fault, or possibly some obscure bug in Apple's software. The only way to verify either is to take it to Apple.

Reply