ZakAttack451

Q: Since updating, my Apple Remote Desktop 3.7 is not working properly.

Since updating to 3.7, my Apple Remote Desktop Admin is not working properly. 

Prior to the update, everthing was working correctly. 

Since the update, workstations are not showing up in the Scanner, some workstations are flickering between Available & Offline, others are showing as Access Denied.   I have updated all of the clients to the appropriate ARD clients. 

 

What is going on with this version?

 

Running OS X Server 10.7.5 on Mac Mini

Mac mini, OS X Server

Posted on Nov 3, 2013 5:22 AM

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Q: Since updating, my Apple Remote Desktop 3.7 is not working properly.

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  • by gamova,

    gamova gamova Mar 5, 2014 4:00 PM in response to ZakAttack451
    Level 1 (0 points)
    Mar 5, 2014 4:00 PM in response to ZakAttack451

    Definetly the bash from bryan works perfectly... thanks in advance!

  • by tilly777,

    tilly777 tilly777 Mar 5, 2014 5:10 PM in response to bobgeo
    Level 1 (4 points)
    Mar 5, 2014 5:10 PM in response to bobgeo

    @bobgeo,

     

    I just re-imaged my iMac lab today- 35 Macs. Brought ARD 3.7.1 back in from a back up and all machines came back in Bonjour except one, but brought it back with IP. I will give it a few days and post back.

  • by harmane,

    harmane harmane Mar 6, 2014 11:24 AM in response to Doug Alexander
    Level 1 (0 points)
    Mar 6, 2014 11:24 AM in response to Doug Alexander

    Jesus, updated image and deployed...zero screen interaction now. Everything else works. Fan-tastic!

  • by Bryan Pietrzak,

    Bryan Pietrzak Bryan Pietrzak Mar 6, 2014 8:30 PM in response to bobgeo
    Level 1 (25 points)
    Mar 6, 2014 8:30 PM in response to bobgeo

    No, 10.9.2 did not fix it.

     

    Apple will need to release an ARD Admin 3.7.2 to fix this. Hopefully that'll be soon.

  • by gianic,

    gianic gianic Mar 13, 2014 9:56 AM in response to Templeton Peck
    Level 1 (5 points)
    Mar 13, 2014 9:56 AM in response to Templeton Peck

    Would you be willing to share your Automator app with those of us who are barely even understanding what is being said here, but need / would like a fix to be able to run their classroom more effieciently?

  • by trekxor,

    trekxor trekxor Mar 14, 2014 8:02 AM in response to gianic
    Level 1 (0 points)
    Mar 14, 2014 8:02 AM in response to gianic

    bash script works for me, just download it from github and decompress it and you will have a ARDFixer.command, you'll need to make it an executable (check link) and double click it

     

    http://apple.stackexchange.com/questions/80704/how-to-run-a-bash-script-from-the -desktop

    http://www.hackmac.org/articles/bash/bash-101-hello-world-and-a-little-further/

  • by ZakAttack451,

    ZakAttack451 ZakAttack451 Mar 14, 2014 8:31 AM in response to ZakAttack451
    Level 1 (0 points)
    Mar 14, 2014 8:31 AM in response to ZakAttack451

    OK folks, it's been a while since I posted anything here.   Just to review, I have 200 Macs spread over 20 locations.  Prior to ARD 3.7, everything worked fine regardless of the OS (10.5.8 to 10.8.5).  Since my original posting it became necessary for all of workstations to be on a minimum Mac OS on 10.7.5 and now have a few new 10.9.2 models.  I have also made sure that all the workstations are on ARD client 3.7.1   I have tried almost every suggestion here (and thank you everyone for your attempts).   And, basically, they only work for short periods of time.  I still have workstations that are still "fading in and out".  

     

    Frankly, I do not have the time or patience to try any more patches.

     

    APPLE:   PLEASE,PLEASE, PLEASE RESOLVE THIS ISSUE ASAP !!!!

  • by irob_swe,

    irob_swe irob_swe Mar 14, 2014 8:38 AM in response to ZakAttack451
    Level 1 (5 points)
    Mar 14, 2014 8:38 AM in response to ZakAttack451

    Amen, ZakAttack is perfectly correct!

    Please stop saying everything works because it will break sooner than later and you will not be here to correct yourself.

    The only thing which works is to keep admin at 3.6.x which require 10.8 (or older) and naturally that old compatible computer.

  • by Robman,

    Robman Robman Mar 14, 2014 9:40 AM in response to irob_swe
    Level 1 (99 points)
    Mar 14, 2014 9:40 AM in response to irob_swe

    The ARD Administration application is still not working well, but that Script does help me immensly. I run it 1 or 2 times a week, takes only 15 seconds or less, and at least gives me workable Administration. I should figure out how to turn it into a nightly script.

    But again, thanks for the script, it's really helping..

  • by bmiller-tam,

    bmiller-tam bmiller-tam Mar 14, 2014 9:47 AM in response to Robman
    Level 1 (0 points)
    Mar 14, 2014 9:47 AM in response to Robman

    Same here. Until Apple fixes ARD, I'm getting great mileage out of the script provided here. Big thanks for that.

  • by Bryan Pietrzak,

    Bryan Pietrzak Bryan Pietrzak Mar 14, 2014 2:02 PM in response to irob_swe
    Level 1 (25 points)
    Mar 14, 2014 2:02 PM in response to irob_swe

    Keep in mind that the ARDFixer script I posted must be run at least as often as your DHCP lease time. If you are unlucky enough to have a 24 hour DHCP lease time you're going to need to run ARD Fixer daily.

     

    We have a 14 day DHCP lease time, so I run it every weekend and it gets me through the next week.

  • by irob_swe,

    irob_swe irob_swe Mar 15, 2014 1:15 AM in response to Bryan Pietrzak
    Level 1 (5 points)
    Mar 15, 2014 1:15 AM in response to Bryan Pietrzak

    ARD 3.7 doesn't even work in a static network so DHCP and lease time has little to do with it unless you have one really simple network you might be successful running it over and over. ARD becomes really confused if you have different networks and totally mayhem if you have two sets of clients and they have the same subnet. Consultants who help different companies usually have those lists. The only way to SOLVE IT until Apple get a grip is to keep that old computer which is compatible with OSX 10.8 and ARD 3.6.

  • by Bryan Pietrzak,

    Bryan Pietrzak Bryan Pietrzak Mar 15, 2014 3:01 PM in response to irob_swe
    Level 1 (25 points)
    Mar 15, 2014 3:01 PM in response to irob_swe

    irob, that's basically the same problem as a short DHCP lease time.

     

    When you have clients with the same subnet you're going to get different computers with identical IP addresses that - that's no different that two computers getting each others DHCP address a week later because of short lease times.

     

    Because ARD is caching ALL this historical IP/dns info, it gets badly confused in these situations.

     

    The only "solution" I've found is the ARD Fixer script I posted, since it clears out all the cached DNS/IP info, it forces ARD to refresh its info when scanning the current network

     

    It's by no means perfect, but it does allow ARD to work for me in our environment

  • by irob_swe,

    irob_swe irob_swe Mar 15, 2014 3:22 PM in response to Bryan Pietrzak
    Level 1 (5 points)
    Mar 15, 2014 3:22 PM in response to Bryan Pietrzak

    Yes, that's perfectly true and it's great you have shared the script, but it's not a solution that sticks like one can believe when reading this thread. The only solution which is a permanent cure is to stay with ARD 3.6 (and OSX 10.8).

     

    Apple has to address the broken software which is essential for every IT rep'. It's terrible it's been unattended for such a long time and the whole situation sais quite a lot about their attitude to administrators.

  • by Bryan Pietrzak,

    Bryan Pietrzak Bryan Pietrzak Mar 15, 2014 3:35 PM in response to irob_swe
    Level 1 (25 points)
    Mar 15, 2014 3:35 PM in response to irob_swe

    Never said it "sticks" - you could move to Mavericks and ARD Admin 3.7 and simply use the script every day, but you certainly don't have to, you can stay on Mountain Lion and ARD Admin 3.6, that's a perfectly reasonable choice.

     

    For me it the inconvenience of running the script regularly was a reasonable price-to-pay to be able to move to Mavericks. Everyone needs to make their own decision regarding that.

     

    I agree, that the state of ARD in general is unfortunate, but I'm not sure it really says anything new - Apple has never really put that much focus on IT needs.

     

    On the other hand, I'm not sure I'd want them to put too much attention on ARD and change it too much! I could easily see them "improving" things so that it's be much less useful for us. One example: our organization has very well developed set of unix, copy and install tasks that are posted to central server and rsynced regularly to techs, so we can do things like this:

     

    ARDMunkiScripts_zps6d17572e.jpg

     

    I actually fear the day that we can't easily externally edit the unix/copy/install task plist files. So beyond just not breaking ARD, I'm not sure I want them to try and change it too much

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