ZakAttack451

Q: Since updating, my Apple Remote Desktop 3.7 is not working properly.

Since updating to 3.7, my Apple Remote Desktop Admin is not working properly. 

Prior to the update, everthing was working correctly. 

Since the update, workstations are not showing up in the Scanner, some workstations are flickering between Available & Offline, others are showing as Access Denied.   I have updated all of the clients to the appropriate ARD clients. 

 

What is going on with this version?

 

Running OS X Server 10.7.5 on Mac Mini

Mac mini, OS X Server

Posted on Nov 3, 2013 5:22 AM

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Q: Since updating, my Apple Remote Desktop 3.7 is not working properly.

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  • by ZakAttack451,

    ZakAttack451 ZakAttack451 Nov 13, 2013 9:50 AM in response to Statlerr
    Level 1 (0 points)
    Nov 13, 2013 9:50 AM in response to Statlerr

    Thanks Statlerr

     

    Any special instructions on re-installing over 3.7 ?

  • by tilly777,

    tilly777 tilly777 Nov 13, 2013 9:51 AM in response to Russ in OR
    Level 1 (0 points)
    Nov 13, 2013 9:51 AM in response to Russ in OR

    2nd day of doing what I did in an earlier post of mine. I did encounter this problem- I did a Unix command installing software updates. It did not complete all of the way, but most of it finished. I stopped the command.

     

    After stopping the command, I was unable to send, control, or observe any computers. I had to restart my Imac and it went back to normal.

     

    The Apple Tech guy did suggest, before we deleted the "com.apple.RemoteDesktop" folder, was to go into a back-up from "Time Machine" and bring in my previous version of ARD.

     

    That will be my next move should my 'fix' start to 'unfix' itself.

  • by SVdP Eagle,

    SVdP Eagle SVdP Eagle Nov 13, 2013 10:36 AM in response to tilly777
    Level 1 (0 points)
    Nov 13, 2013 10:36 AM in response to tilly777

    tilly777's suggestion on dumping the Containters folder did the trick for us (lab with 32 10.7.5 iMacs).  Have quit and started Remote Desktop several times today and all is still well so am hoping that holds true for tomorrow and on into the future as well.

     

    My guess is that the 3.7 ARD update failed to modify all the necessary files in the com.apple.RemoteDesktop folder.  Moving the bad version from the Containers folder forced Remote Desktop to create a new one with the necessary file language to make 3.7 work properly.

  • by tilly777,

    tilly777 tilly777 Nov 13, 2013 11:30 AM in response to SVdP Eagle
    Level 1 (0 points)
    Nov 13, 2013 11:30 AM in response to SVdP Eagle

    SVdP Eagle- keep your fingers crossed. Now I am having problems controling, and observing the computers that I choose. It returns:Screen Shot 2013-11-13 at 1.17.15 PM.png

     

    Then it returned this:

     

    Screen Shot 2013-11-13 at 1.21.21 PM.png

     

    SO..... I changed the Screen Sharing setting just for fun and still had no luck. Switched it back and I still have no capabilities to control or observe their computers. I can still send files, but I need the ability to control. I have retrieved my previous version of ARD and plan to go back to that. I'll keep you updated.

  • by ZakAttack451,

    ZakAttack451 ZakAttack451 Nov 13, 2013 12:00 PM in response to Statlerr
    Level 1 (0 points)
    Nov 13, 2013 12:00 PM in response to Statlerr

    Statlerr,

     

    The link you provided are for Admin 3.5.3 Update and Admin 3.6.1 Update.   I need the full installer.   The only one I have is for 3.3 and it will only install on 10.6.

     

    Anyone know where I have get a full ARD installer?

  • by tilly777,

    tilly777 tilly777 Nov 13, 2013 2:48 PM in response to ZakAttack451
    Level 1 (0 points)
    Nov 13, 2013 2:48 PM in response to ZakAttack451

    Well, I reverted back to the previous version from the latest backup in Time Machine. Installed it, but would not run because my client computers conflicted with that version because the were updated to 3.7 ARD. So for now, I will run this version until Apple has an update, but have a feeling that will be a while.

     

    And now, I can not control, or observe my client computers, but I can send files, get info, and have a chat with them.

  • by Statlerr,

    Statlerr Statlerr Nov 14, 2013 1:31 AM in response to ZakAttack451
    Level 1 (0 points)
    Nov 14, 2013 1:31 AM in response to ZakAttack451

    Yes, I see, they've misled me... why does that not surprise??

     

    I'll check mine

     

    S

  • by ZakAttack451,

    ZakAttack451 ZakAttack451 Nov 14, 2013 3:19 AM in response to Statlerr
    Level 1 (0 points)
    Nov 14, 2013 3:19 AM in response to Statlerr

    Yes, I have my original license/serial number.

     

    I just need a link to a full installer (not an update) that will work on 10.8.5.

  • by Statlerr,

    Statlerr Statlerr Nov 14, 2013 3:26 AM in response to ZakAttack451
    Level 1 (0 points)
    Nov 14, 2013 3:26 AM in response to ZakAttack451

    Gotta love Google:

     

    http://support.apple.com/kb/ts4055

     

    That should hopefully get you going

     

    S

  • by rwillett,

    rwillett rwillett Nov 16, 2013 9:49 AM in response to Statlerr
    Level 1 (0 points)
    Nov 16, 2013 9:49 AM in response to Statlerr

    I hadt he same issue as everybody else, I have ARD 3.7 running on a combination of Mavericks and 10.8.5. My 10.8.5 machines can talk to my other 10.8.5 machines. None of my 10.8.5 machines could talk to my mavericks machine.

     

    I checked the Firewall on mavericks, it was on and said that incoming connections to Apple Remote management were allowed. Mmm....

     

    Turned off my mavericks firewall and I can now connect quite happily.

     

    Not too happy about this as I want my firewall working properly. Its a bad world out there.

     

    Looks like Apple dropped the ball yet again on it's admin software. OS X Server had gradually been going down the toilet, ARD could be going the same way.

  • by Bryan Pietrzak,

    Bryan Pietrzak Bryan Pietrzak Nov 16, 2013 12:26 PM in response to ZakAttack451
    Level 1 (25 points)
    Nov 16, 2013 12:26 PM in response to ZakAttack451

    The problem is related to DNS, DHCP and how ARD keeps track of machines. If you look at the com.apple.RemoteDesktop.plist in the containers> Library > Preferences folder you'll see that there are now both <hostname> and <hostnames> keys for machines. The hostnames key is an array and looks to be every DNS name every associated with the IP for that machine.

     

    Problem is your DHCP reservations are short lived (ours are only 14 days - they used to be just 24 hours!) your computers will often get different IPs.

     

    But ARD is doing some really bad stuff in how it internally resolves IPs, DNS based on what's actually on the network vs what's in its preference file.

     

    I've had some luck quitting ARD, killing cfprefsd (so it can't overwrite my changes) and then doing some manual cleanup of the remote desktop preference plist to simply remove the hostnames key and array (it's not needed) and then correct any incorrect hostname keys (where it doesn't match the actual name key).

     

    Doing this manually in TextWrangler has given me some relief. So now I'm looking to automate this with a bash or python script.

     

    Apple has long had issues in ARD when machines in its database (especially ones not online) get a different IP.

     

    But this 3.7 release is easily as bad as it's ever been. I have 3,200 Macs I manage and all are in my ARD Admin and it's rendered my ARD Admin almost unuseable at times.

  • by Bryan Pietrzak,

    Bryan Pietrzak Bryan Pietrzak Nov 17, 2013 12:30 PM in response to Bryan Pietrzak
    Level 1 (25 points)
    Nov 17, 2013 12:30 PM in response to Bryan Pietrzak

    I've filed radar://15488940 on this - if anyone else files on this please reference mine as a duplicate

  • by Mathew Rhymer,

    Mathew Rhymer Mathew Rhymer Nov 18, 2013 10:01 AM in response to Bryan Pietrzak
    Level 1 (45 points)
    Nov 18, 2013 10:01 AM in response to Bryan Pietrzak

    Why do I feel like your name is so familiar, Bryan. I think I remember working with a Pietrzak, back in my USWest/Qwext/Dex days.

     

    Any way... are all your client running 3.7 as well? or are there any 3.5.x or 3.6.x clients?

     

    This issue that I am runnning into is that one of our remote offices is having 3.5.x clients dropping on and off the scans, or not showing up at all. I am running 3.7 admin. The odd thing is that my local office and another remote office is not doing this.

     

    I know that ideally you want to run the same admin and clients. Sometimes that is not possible for me. But in this case I think i may have to reinstall an older version of the admin.

     

    Mat

  • by Sean Blesh,

    Sean Blesh Sean Blesh Nov 20, 2013 9:15 AM in response to ZakAttack451
    Level 1 (0 points)
    Nov 20, 2013 9:15 AM in response to ZakAttack451

    Agree. I'm running 10.8.4 MBA 11.6 inch (500) and admin is 10.8.5. No mavericks currently. 3.7 client and admin ARD

    This really stinks.

  • by Micah Hunter,

    Micah Hunter Micah Hunter Nov 21, 2013 1:11 PM in response to ZakAttack451
    Level 1 (9 points)
    Notebooks
    Nov 21, 2013 1:11 PM in response to ZakAttack451

    I would like to add a 'me too' to this discussion. I too am no longer control my Macs using ARD. I have ARD running on Lion and Mavericks, and both have the same result. I can no longer connect to anything. I was able to connect to a server briefly this morning by toggling the Remote Management settings, but after a little bit, the issue came back. Quite frustrating.

     

    Micah

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